He came to our house to install a drain spout on our NEW vanity/sink for our newly renovated bathroom. He came into the bathroom and slid the vanity to the side of the pipe and ripped off the front leg of the new vanity. He showed me the leg but stated it just need to be screwed back in when we move the vanity back. He installed the spout which I was happy with and told me how to install the vanity back when my husband returned home from work. I paid him and the sink was still not installed when he left. Hours later when my husband returned to install the sink he said that there was torn wood underneath the vanity. After careful evaluation, the leg had been completely torn off the vanity and there was no way to reattach. I contacted Advance Plumbing to replace the unit immediately via email and the next morning the owner of the Company Mike contacted me. Within hours he came back to repair the leg on my vanity and install the sink properly. He did not charge me any additional money to fix this and was quick to resolve my concerns. I would definitely use them again and would recommend. The do a nice job and will fix their mistakes if and when they happen.
Posted: 6/02/2011 • Last edited: 6/03/2011 • Link to this review