I appreciated Mike's helpful knowledge. My refrigerator could not be repaired, but Mike was very thorough in his analysis of the problem and sorry he could not do more. I will be calling Advanced Alliance Repair again for future repairs.
Posted: 1/24/2016 • Link to this review
I called Advanced Appliances Repair from an internet ad when my washing machine broke. They were out here when they said they would be and made sure I was totally satisfied with the repair. Timothy even replaced a leaky hose for free. I would highly recommend their service..5 stars!!
Posted: 1/09/2016 • Link to this review
My LG washer was not draining properly. Mike replaced the drain pump and it works like a champ. It was not showing signs of damage and it was a bit of trial and error. Mike was very straightforward about the whole process. He said if the drain pump did not correct the problem, we would then look to replace the control panel and so on. Because of the generic error code, the problem was only generally isolated, this is what caused a trial and error method of testing the machine. He specifically stated that he was not looking to charge me for all the different parts but would only charge me the part that fixed the problem. Couldn't ask for better customer service. He even told me all I could do to see if I could fix the machine before he had a chance to come out. He was right, my filter was clogged! It probably is what caused the damage to the drain pump, don't really know. He is very honest, prices are very fair. Super nice family man. We have used him twice now and will continue to for any appliances he can repair. Remember the days where you knew who to call and you remembered the conversations you had with them? He's your man. Call him, you won't be disappointed.
Posted: 12/29/2015 • Link to this review
Radi was very punctual, careful, and quite pleasant. He installed a new microwave over my smooth top range which seemed risky to me. The job was done with no trouble. Everything was well protected and even the sawdust was cleaned up. Excellent work and response time.
Posted: 9/21/2015 • Link to this review
My Kenmore oven wasn't heating at all. I called Sears and their customer service was terrible. I saw the excellent online reviews for Advanced Appliances Repair. I called at 10:15 this morning and spoke to Mike. He explained a few possible solutions to the problem. The service call was only $49.95 and applied to the total parts and labor cost. He was sending a service guy out between 11 and noon that day! Tim called me at 11:05 and said he would be there in 25 minutes. He was very prompt, courteous and knowledgeable. My oven was fixed in 30 minutes or so. I will use this company for all my appliance repairs. Very respectable company. Thanks!
Posted: 8/28/2015 • Link to this review
Excellent customer service over the phone, then were out the same day, called before coming, were extremely punctual and received excellent, honest service and got my refrigerator fixed for a fraction of the price of a new one!
Posted: 3/24/2015 • Link to this review
Contacted them about a dryer that wouldn't heat and had dim lights on the front display. Mike came out the next day to take a look at it. When he arrived, the dryer wouldn't even power on. He opened it up and checked for power at all of the junction points, and concluded that the control board was bad. Once he got the part in, he came right out and installed it and got us working again. Mike is a great guy who was very easy to work with. I hope I don't have to repair any appliances in the future, but if I do I know who I will be calling.
Posted: 1/13/2015 • Link to this review
I called about a washer repair. The owner helped me diagnose the problem over the phone and suggested a repair would be cost prohibitive and I would be better off buying a new one, when he could have easily come out and charged me for a service call.
Posted: 12/08/2014 • Link to this review
Even though scheduled repair time was missed due to unforseen issue Mike came to our home late in evening and was very fast on diagnosing and fixing our wall oven so we had it ready to go for Thanksgiving. Fast, affordable and work comes with warranty which is great. Will definitely recommend company to friends. Thanks Mike
Posted: 11/25/2014 • Link to this review
Dishwasher was not draining. The technician called when he was on his way. He got here and was very nice and he got to the job right away and discovered there was a penny in the pump. He tested the dishwasher before he left and everything was like new again. The price was exactly what was quoted. I would definitely use them again!
Posted: 10/09/2014 • Link to this review
I was on desperate need of an appliance repair company- Advanced answered all my questions when I called, showed up on time, and then rather than just sell me a new part Mike dug a little deeper to find the real cause and then fixed that saving me a ton of $$$! Definitely who I will call next time I need a repair!
Posted: 1/04/2014 • Link to this review
My cabinet mount microwave stopped working. Mike was quick to check stock on a new Magnetron part and called me back with a competitive and worth while price. Mike was at our house within a few hours and repaired our microwave oven. Mike pointed out the inferior wall mounting job done by previous installers (not Advanced) and spent much extra time correcting the previous inferior job as if he was working in his own home. I wouldn't call anyone else other than Mike and the Advanced Team for any future repairs. Thanks Mike!
Posted: 12/30/2013 • Link to this review
My 4 yr. old Whirlpool French door frig had the control board go bad - an expensive part - causing it not to defrost and a mountain of ice building up on the back wall of the bottom freezer drawer. I called Mike at 8:00 AM the day after Thanksgiving and he had his repairman, Aradi, at my home by 11:30 the same day. After receiving the estimate I wavered back and forth as to whether I wanted to just go out and buy a new frig or have this one repaired (I had a love-hate relationship with it anyway). I decided to go look for a new frig and paid Aradi for the service call (just $40). After looking on-line at reviews and looking at store models, I couldn't find anything that met my needs in the price range I was willing to pay. I called Mike back and asked if Aradi could possibly return to make the repair. This was about 2 hrs. after he'd left (but it was going to take at least 3 hrs. for the ice build-up to thaw before the repair could be made anyway). Aradi arrived back at my house within 45 minutes to make the repair -- which was a major task due to the design of the frig. Aradi is a very hard worker. As I said, this repair was not easy, but he never complained and was very friendly and enjoyable to have in my home. I highly recommend this company and will use them again should the need ever arise again.
Posted: 11/30/2013 • Link to this review
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