Aesthetica Med Spa

(512) 899-2639 www.amedspa.com »

4107 S Capital Of Texas Highway, Suite 100BAustin, TX 78704   map »

Business overview

Treatments Offered

  • Accutane
  • Botox Treatments
  • Collagen Treatments
  • Dermabrasion
  • Facial Peels
  • General Dermatology
  • Hair Removal or Replacement
  • Laser Surgery
  • Plastic Surgery
  • Retin-A
  • Skin Rejuvenation & Care
  • Tattoo Removal
  • Ultraviolet Therapy (PUVA&UVB)
  • Vein Treatments

Specialty

  • Acne
  • Sun-Damaged Skin
  • Wrinkles

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

* By Appointment Only

Reviews

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Worst customer service ever!!!!!!, 4/19/2011

I had an appointment with Ashley, one of the aesticians for a microdermabrasion. I waited 20 minutes before she even came in the room. I asked if she was busy, even though I heard her and the front... desk lady chatting it up. To make things worse she rushed through my facial to make up for lost time. I asked the aestician a few questions about general skin care and she couldn't answer most of them yet wouldn't try to find the answers either. She just kept talking about the $400 skin care products in their office, saying my skin will never be healthy until I buy their products. Seriously, I would rather go to a spa that makes me feel like they appricate my business not just rushing me out the door because the aestician over booked herself. May I add, once my review was discovered, Katie called me and threatened if I didn't take down my post by the end of the day Aesthetica Med Spa would sue me for slander. She also threatened she would post bad reviews on my business review sites. When I asked her if she felt that the treatment I received from Ashley was acceptable, She said she didn't know because I was a liar for posting the wrong amount that I paid for my facial. Well, I've since corrected the amount I paid and have also spoken to my attorney which advised me to press harrassment charges if she contacts me again threatening me to take down my review! Especially, since Katie said the call was being recorded. Whatever happened to good customer service?

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Reviews

nicoleperez

Reviews: 1

Worst customer service ever!!!!!!

I had an appointment with Ashley, one of the aesticians for a microdermabrasion. I waited 20 minutes before she even came in the room. I asked if she was busy, even though I heard her and the front desk lady chatting it up. To make things worse she rushed through my facial to make up for lost time. I asked the aestician a few questions about general skin care and she couldn't answer most of them yet wouldn't try to find the answers either. She just kept talking about the $400 skin care products in their office, saying my skin will never be healthy until I buy their products. Seriously, I would rather go to a spa that makes me feel like they appricate my business not just rushing me out the door because the aestician over booked herself. May I add, once my review was discovered, Katie called me and threatened if I didn't take down my post by the end of the day Aesthetica Med Spa would sue me for slander. She also threatened she would post bad reviews on my business review sites. When I asked her if she felt that the treatment I received from Ashley was acceptable, She said she didn't know because I was a liar for posting the wrong amount that I paid for my facial. Well, I've since corrected the amount I paid and have also spoken to my attorney which advised me to press harrassment charges if she contacts me again threatening me to take down my review! Especially, since Katie said the call was being recorded. Whatever happened to good customer service?

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