I moved to a different state from my rental property, so I was a bit nervous about taking a chance on a new appliance person, but Dexter was great. Very prompt and communicative, very good price, and very thorough. During the repair of the dishwasher, he found another part that was bad, but didn't charge me any extra to install that, just the part cost. I feel completely comfortable calling him for any job from now on. (The only thing is he just answers the phone "hello" instead of "Air Masters", but other than that he's great! :-)
Posted: 11/04/2015 • Link to this review
This is the last time we will be using Air Master Heating and Air. My wife had to call them because the upstairs unit wasn't working. The tech said he found the problem immediately. The drain was clogged. He wanted to charge us 245.00 for clearing the line but my wife put up some resistance and he agreed to charge us the service call and 95.00 to clear the line. He was in and out in less than 30 minutes. I called the owner, because I thought the charge was a little excessive. He basically told me he thought the tech should have charged the full amount. He thought we got off easy and if we didn't like his pricing find someone else to service our units. We bought the unit from him and have used him for the past few years, but I will take his advice and use someone else.
Posted: 8/10/2013 • Link to this review
If you need something fixed fast and for the repair to be affordable, Dexter is your man. I called Dexter at 3:30pm to schedule a repair for my broken Air Conditioner and he was able to come by at 4:30pm. He left to go pick up the necessary parts and had my A/C back up and running by 5:30pm. I have never experienced a repairman that was so friendly, honest, knowledgeable and informative as to what caused the issue. The repair was very affordable and I would recommend Dexter to anyone needing an appliance or HVAC repaired. It was the first time I have had something repaired on my home and didn't feel ripped off while they were leaving. Thank you Dexter...we will definitely call you next time we need someone we can trust.
Posted: 6/29/2011 • Link to this review
Looked for appliance repair on Kudzu-took a leap of faith and called Air Masters. Spoke with Dexter, explained my problem. The bottom element in my very old oven had burned out. Hoped it could be repaired and last a few more years. Gave Dexter the information over the phone, he got the element and came out to repair the oven. Not having the original element to show the supply house they sold him an element that did not fit. Instead of forcing it in the oven and telling me it was fixed, he explained the problem and said he would take the old element and get the correct replacement.I really appreciated his honesty and the trouble he went to going to the supply house again, which was not close to my house. He came back with the correct part and fixed the oven. He was courteous, professional, honest and just a very nice man. I will definetly use him again and recomend him to others.
Posted: 1/25/2011 • Link to this review
When both ovens in our gas range stopped heating, we feared the worst. However, Dexter was able to come out the very next day, quickly assess the problem, and fixed it immediately. He did not try to overstate the problem, insist we purchase expensive parts, or give us any sales pitch. He simply came in, did the work in a professional and friendly manner, and talked me through the whole process. Highly recommended.
Posted: 12/29/2010 • Link to this review
We returned from being out of town to find our refrigerator not working and had to throw out all our food! I called into Air Masters after finding on Kudzu and got Dexter on the phone. Dexter was close enough to stop by almost right away. He found the problem in a few minutes and asked whether I wanted to pick up the part or have him do it. He got it and came back, had the fridge fixed about 2 1/2 hours after I first called. Great guy, really nice, and professional. I'll definately consider him for other repairs (AC especially) and recommend to others.
Posted: 11/15/2010 • Link to this review
Dexter fixed my airconditioning within 2 hours of receiving my call. He came to my house right away even though he was supposed to be off for the evening. He was very knowledgable and explained the entire process. I highly recommend using Air Masters HVAC And Appliances!
Posted: 9/01/2010 • Link to this review
Dexter is a great guy. We used him twice within a week. First, he fixed our oven. He knew excatly what was wrong with it when I told him on the phone. Second, he fixed our furnance. Both times he was polite and told me what he was doing and how he fixed them. Thank you very much!
Posted: 2/02/2010 • Link to this review
I would certainly call Air Masters again. I was able to schedule an appointment quickly and at a convenient time. Dexter Payne arrived exactly when he said he would and was able to solve the problem with my dryer. He was professional and polite and cleaned up completely after the work was done. The price was reasonable for the work required. Highly recommended.
Posted: 1/12/2010 • Link to this review
Dexter was very polite and professional. Although he ran a bit late, he kept us informed and updated. Overall, we're very pleased with the service.
Posted: 11/09/2009 • Last edited: 11/16/2009 • Link to this review
The Technician was very professional and on time. The customer service was excellent. He repaired my washing machine in a timely manner and I definitely will refer this company to all my family and friends.
Posted: 10/27/2009 • Link to this review
Air Masters repaired several applicances at our church and our HVAC units at home. The work done was excellent, truly beyond compare. We recommend Air Masters to anyone in need of superior and affordable appliance and HVAC repair.
Posted: 10/25/2009 • Link to this review
Fast, reliable, efficient, honest and very courteous. I recommend this company highly. No surprises with extra cost. Everything is on the up and up. I am very happy with the quality of service I received. Thanks AirMaster HVAC for a job well done. BJ Lester
Posted: 10/23/2009 • Link to this review
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