The times I've gotten the best values were when I had the most flexibility in my flight options. This is a terrific airline. One time I had a questions about a flight that I had already completed. The customer service people got back to me right away. The fleet has been updated, too. They've come a long way in every aspect.
Posted: 5/05/2008 • Link to this review
Excellent customer service. This airline has the easiest way to get frequent flier miles and the flight staff on the flights that I have been on have been friendly and helpful. The prices are also very good.
Posted: 3/05/2006 • Last edited: 1/02/2008 • Link to this review
Airtran is my new best airline. The customer service was excellent. My flight was boarded on time and departed on time. The flight attendents were punctual and attentive which is a customer service quality I admire
Posted: 12/22/2005 • Last edited: 1/02/2008 • Link to this review
I have become a believer in Air Tran Airways for the past three years. New, clean aircraft, personable service and extremely affordable airfares with frequent sales. It is also a very easy check-in at Hartsfield Jackson and other airports.
Posted: 12/16/2005 • Last edited: 1/02/2008 • Link to this review
If you aren't getting anywhere with the person you are speaking with, ask for a supervisor. Keep asking for supervisors unti you are able to accomplish what you are trying to accomplish! The reason agents tell you no is because they are not authorized to do what you ask them, not because it can't be done...
Posted: 10/05/2005 • Last edited: 1/02/2008 • Link to this review