The times I've gotten the best values were when I had the most flexibility in my flight options. This is a terrific airline. One time I had a questions about a flight that I had already completed. The customer service people got back to me right away. The fleet has been updated, too. They've come a long way in every aspect.
Posted: 5/05/2008 • Link to this review
I'm not a frequent traveler, but when I do fly, I usually travel with Airtran. Flights leave on time, they have never lost my luggage and the rates are reasonable. I especially enjoy the XM radio during flights.
Posted: 5/03/2008 • Link to this review
Excellent customer service. This airline has the easiest way to get frequent flier miles and the flight staff on the flights that I have been on have been friendly and helpful. The prices are also very good.
Posted: 3/05/2006 • Last edited: 1/02/2008 • Link to this review
They have so many flight options and great prices. I have never had my luggage lost. I am really happy they are here in Atlanta! They also have a regards program worth checking into.
Posted: 3/01/2006 • Last edited: 1/02/2008 • Link to this review
With the high fares that Delta charges, I could no longer fly with them. My first experience with AirTran was wonderful and the service was first class so I'm sticking with them.
Posted: 12/28/2005 • Last edited: 1/02/2008 • Link to this review
Airtran is my new best airline. The customer service was excellent. My flight was boarded on time and departed on time. The flight attendents were punctual and attentive which is a customer service quality I admire
Posted: 12/22/2005 • Last edited: 1/02/2008 • Link to this review
I have become a believer in Air Tran Airways for the past three years. New, clean aircraft, personable service and extremely affordable airfares with frequent sales. It is also a very easy check-in at Hartsfield Jackson and other airports.
Posted: 12/16/2005 • Last edited: 1/02/2008 • Link to this review
The flights are cheap. My parents take AirTrans Airpways all the time from Florida. Usually cheaper than driving if you travel in the middle of the week. Usually on time.
Posted: 11/21/2005 • Last edited: 1/02/2008 • Link to this review
They are the best affordable airline available!Their fair rates allowed me to see my boyfriend (now husband) quite frequently when we had a long distance relationship! Thanks AirTran!
Posted: 11/05/2005 • Last edited: 1/02/2008 • Link to this review
If you aren't getting anywhere with the person you are speaking with, ask for a supervisor. Keep asking for supervisors unti you are able to accomplish what you are trying to accomplish! The reason agents tell you no is because they are not authorized to do what you ask them, not because it can't be done...
Posted: 10/05/2005 • Last edited: 1/02/2008 • Link to this review
The cheap flights are not always on time. What you don't pay for your airline ticket, you pay for with poor customer service. I'd spend the extra $25-$50 and fly Delta!
Posted: 6/22/2005 • Last edited: 1/02/2008 • Link to this review