Displaying 16-30 of 72
Called Akins for a leak under slab floor, the worst kind. The service tech, Chris, was very professional, clean, courteous and communicated with me constantly (much appreciated). He only dug out what he needed and made sure he cleaned up after himself. Thanks for a job well done, Luis T.
Posted: 1/16/2015 • Link to this review
I just had Richard and Brandon from Akins out and they did an excellent job! Very polite, prompt and hard working. I watched them do the work and they put a lot of effort into getting the septic take clean to the bottom. I'm very happy with the service. Good work at a very fair price.
Posted: 1/14/2015 • Link to this review
I have a rental home. The tenants complained of a sewer smell in the master bath. I spoke with Ricky at Akins Plumbing. He promptly sent someone out to investigate the problem. They replaced the seal under the toilet. My tenants still noticed a sewer smell. I spoke with Ricky again and he sent a different technician with a fresh perspective to investigate. He went through the house and checked every bathroom, studor vent and the septic system and all were in perfect order. The tenants were smelling the litter box in the master bath. Akins plumbing was very responsive, helpful, understanding and helped me as a landlord perform my due diligence. I appreciate their help and patience. Prices are extremely reasonable and will use again. Thanks Ricky!!!
Posted: 1/03/2015 • Link to this review
Tech came out and pumped three-quarters of the promised 1000gals. Charged $325 for that then actually had the gull to charge me $175 to have the filter cleaned... which had been cleaned 4 months ago. Really? I literally watched you take out the filter and it was clean and you're going to charge me for watching you take out a clean filter to say that you cleaned it? "i'm just going by the books, sir!" was his reply.
Posted: 2/08/2014 • Link to this review
We had a very bad sewage problem. We called Akins, they were very nice, punctual, polite and professional. We will gladly recommend Akins Plumbing to anyone. Thanks for the great service.
Posted: 9/10/2013 • Link to this review
Approximately 18 months ago, the alarm on our septic pump went off. My husband called Akins Plumbing and Derek was out there the next day to look at the issue. The pump had to be replaced. The work was completed the same day. Now, 18 months later, the septic pump alarm went off again. We called Derek and he walked us through checking the breaker and the outlet. Those two things checked out. He came out the next afternoon and found that the replaced pump no longer worked. The pump was covered by warranty and Derek covered the labor. Akins stands behind their work. Akins is our plumber for life. They really were understanding and compassionate about going above and beyond for their clients. Thanks so much Derek and Akins Plumbing.
Posted: 8/14/2013 • Link to this review
the pump truck driver [Josh] arrived in time and seemed very knowlagable of is job, I was very Satisfied with the work he did. Akins has he BEST rates around! I will use them again and strongly recommend this company!
Posted: 8/03/2013 • Link to this review
Josh came out to the house with his partner and went straight to work. They cleaned the filter and pumped the septic tank. They were very quick and very good at what they do. I would suggest using them to everyone. They told me a price and that is what I paid. No HIDDEN FEES...Thank you guys!!!
Posted: 7/11/2013 • Link to this review
After having a issue with whether or not my filter was cleaned on their last visit the company sent back out Josh to dig the area up and clean the filter to my septic. He was very nice and informative. They did this at no charge and were very willing to make it right and have a happy customer. I would rate their customer service excellent in regards to Josh who came out and did the work and Ricky the owner who wanted to make sure I was completely satisfied.
Posted: 6/10/2013 • Last edited: 6/11/2013 • Link to this review
Great service. Five stars plus. Arrived fast, explained exactly what they were going to be doing. Very honest and efficient. Boss and the team working were great. When they were done they cleaned everything up and you could not tell the yard was dug up a few hours before. Very pleased and will highly recommend to neighbors and friends. The Keich's
Posted: 5/01/2013 • Link to this review
I called on a Saturday morning due to a septic tank back up in the house. Akins was there in an hour and a half and immediately went to work on my problem! Due to my crazy driveway they had some challenges getting the vehicle to my tank. But instead of denying me service, they worked with me until we found a solution that was convenient for them and didn't damage my yard! These guys go above and and beyond in the quality, courtesy and value of their work. Thanks Akins - you have a great team!
Posted: 4/27/2013 • Link to this review
easy to schedule appoint; owner answered phone and took time to respond to all my questions; came out on the day I scheduled (was there a little later than planned but still came); no hassle pumping in less than 1 hour; workers were knowledgable and polite (Josh); I would have them back to do more work. Value was good & overall experience was very good! Thanks Akins, I will reccomend your services.
Posted: 4/23/2013 • Link to this review
I can't judge the quality of service because they never got around to doing anything. I called the company on Tuesday and scheduled service for the next Monday. I talked to Ricky, who said someone would be calling me to schedule a time. Friday evening comes around (for Monday service), I heard from no one, so I called back. The person who answered said someone would be calling me right away to schedule a time. I finally heard from their tech on 9pm Sunday evening to schedule a time for Monday morning. They arrived with two men and a hand shovel, and quickly determined they couldn't break the surface soil, so I'd have to pay an additional $300 (on top of the regular service) for them to bring in a small excavator (scam). Naively, I said OK, and rescheduled for another day off work. I got a phone call on the day of the service; their excavator broke down so I have to take a third day off work for a 1 hour tank service. I called another company. One call and I had a scheduled time, they showed up with an excavator, no extra charge, and got the job done in 1 hour.
Posted: 12/28/2012 • Link to this review
These guys are not reliable for small jobs. Promised used on 2 occasions to fix our problem. They never called to say they were late and in fact never showed up. I called both times and they said they had an emergency. Look somewhere else.
Posted: 8/31/2012 • Link to this review
These guys are honest and hardworking. Dereek was great and very helpful. Will call them again and refer them to all my friends. Thanks guys for being GREAT!! All 3 Guys that worked at my house were awesome!!!!!!!!!!!!!!
Posted: 5/04/2012 • Link to this review
Ricky Akins has been a Master Plumber in the state of Georgia for over 31 years. When certified he was the youngest Master Plumber ever. Today he uses those years of experience to manage his team and achieve great results with near 100% customer satisfaction on every project.
Akins Plumbing was founded in 1986 as a small plumbing service company. Today, we have grown and expanded but still offer the same great service as we did over 31 years ago! Akins has grown and expanded because of.. our simple philosophies: Hire the best technicians and take care of your customers. This idea is lost on my companies today who have grown and expanded. We keep our customers by providing excellent service each and every time. Our customers know they are getting a fair price, timely service, and expert installation or repair. We are a no-nonsense service company - we are dependable, honest and upfront. No excuses, just results!
Akins Plumbing trains each employee on the following:
-No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
-We quote each project up front. No hidden fees or surprise charges at the end.
-We will explain, in detail, in words you can understand what needs to be done and why.
-We are available 24/7 365 days a year for the convenience of our clients.
-We are honest and up front.
-We will show up when we say we will.
-A service technician will call you prior to coming to your house to confirm the appointment and also to discuss the problems.
-A real plumber will answer the phone, not a call center.
Akins Plumber is a proud member of the Better Business Bureau.
-We also have affiliations with the following organizations:
-National Society of Sanitary Engineering
-Licensed Trade Association
-Georgia On-site Waste Water Associations
-Georgia Plumbing Trade Association
-Master Plumber Class Two (non-restricted)
-State Certified Septic Tank Install Expert ...and many more!
2012, 2013, 2015, 2016
We are members of the Better Business Bureau, the National Society of Sanitary Engineering, Licensed Trade Association, Georgia Onsite Waste Water Associations, Georgia Plumbing Trade Association, Master Plumber Class Two, State Certified Septic Tank Install Expert; All of our plumbers are state certified and fully trained in both plumbing practices and safety. We are licensed and bonded.
* 24-Hour Service Available