Business overview

Ricky Akins has been a Master Plumber in the state of Georgia for over 20 years. When certified he was the youngest Master Plumber ever. Today he uses those years of experience to manage his team and achieve great results with near 100% customer satisfaction on every project.
Akins Plumbing was founded in 1986 as a small plumbing service company. Today, we have grown and expanded but still offer the same great service as we did over 20 years ago! Akins has grown and expanded because of.. our simple philosophies: Hire the best technicians and take care of your customers. This idea is lost on my companies today who have grown and expanded. We keep our customers by providing excellent service each and every time. Our customers know they are getting a fair price, timely service, and expert installation or repair. We are a no-nonsense service company - we are dependable, honest and upfront. No excuses, just results!
Our Philosophy
Akins Plumbing trains each employee on the following:
No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
We quote each project up front. No hidden fees or surprise charges at the end.
We will explain, in detail, in words you can understand what needs to be done and why.
We are available 24/7 365 days a year for the convenience of our clients.
No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
- We quote each project up front. No hidden fees or surprise charges at the end.
- We will explain, in detail, in words you can understand what needs to be done and why.
- We are available 24/7 365 days a year for the convenience of our clients.
- We prioritize service calls based on need.
- We are honest and up front.
- We will show up when we say we will.
- A service technician will call you prior to coming to your house to confirm the appointment and also to discuss the problems.
- A real plumber will answer the phone, not a call center.
Akins Plumber is a proud member of the Better Business Bureau. We also have affiliations with the following organizations:
- National Society of Sanitary Engineering
- Licensed Trade Association
- Georgia On-site Waste Water Associations
- Georgia Plumbing Trade Association
- Master Plumber Class Two (non-restricted)
- State Certified Septic Tank Install Expert
...and many more!

VIEW MORE »VIEW LESS »

Service Area

  • Barrow/Walton County
  • Buford
  • Cumming
  • DeKalb County
  • Duluth
  • Dunwoody
  • Gwinnett County
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Norcross
  • Roswell
  • Sandy Springs
  • Snellville
  • Stone Mountain
  • Tucker

Kudzu's "Best Of" Winner

2012, 2013

Hours of Operation

  • MON
  • 8:00am
  • 8:00pm
  • TUE
  • 8:00am
  • 8:00pm
  • WED
  • 8:00am
  • 8:00pm
  • THU
  • 8:00am
  • 8:00pm
  • FRI
  • 8:00am
  • 8:00pm
  • SAT
  • 8:00am
  • 8:00pm
  • SUN
  • 8:00am
  • 8:00pm

* 24-Hour Service Available

Payments Accepted

  • Cash Only
  • Debit Card
  • Mastercard
  • Money Orders
  • Visa

Year Established

1986

Documents

[PDF] Our Service Area
[PDF] What Our Customers are Saying

Languages Spoken

  • English

Reviews

View More »

Can you say "got milk?", 2/08/2014

Tech came out and pumped three-quarters of the promised 1000gals. Charged $325 for that then actually had the gull to charge me $175 to have the filter cleaned... which had been cleaned 4 months ago.... Really? I literally watched you take out the filter and it was clean and you're going to charge me for watching you take out a clean filter to say that you cleaned it? "i'm just going by the books, sir!" was his reply.

VIEW MORE »VIEW LESS »

These guys were wonderful, 9/10/2013

We had a very bad sewage problem. We called Akins, they were very nice, punctual, polite and professional. We will gladly recommend Akins Plumbing to anyone. Thanks for the great service.

Videos & Photos

View all »

Photos (4 photos)

  • Leak Detection
  • Septic Tank Services
  • Plumbing Service & Repair
  • Akins Plumbing

Displaying 16-30 of 54

Reviews

Jonathan1000

Reviews: 1

Professional

We have had issues with high water bills for a while and when it turned into discoloration in the water, it was time to call a plumber. After finding that Akins Plumbing had an A+ rating with the Better Business Bureau, we figured we would give them a try. I called at 10am and 2 workers were at my house addressing the problem at 1pm. The workers were courteous, professional and took the time to explain the entire issue and the repair to me. Not only that, but after giving me the estimate, they even explained what I could do to correct the issue myself. With such a reasonable offer, it was impossible to pass up and the repair was quickly completed. Thank you so much for your care and rapid response to our issue. It is very comforting to know that in this day and time that if there is a emergency situation that arises, there is an honest company like Akins Plumbing that we can trust. I will definitely use this company again and recommend them to everyone I know.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Rachbella

Reviews: 2

Awesome Service!!

I can't say enough great things about this company! We have used them twice now and their service is absolutely the best!Their employees are NOT contracted out and they really have pride in themselves and what they do. Our guy has been with the company for 20 years and he was fantastic. Only use 100% American owned and operated companies that employ legal workers! This is the only was you can trust the people working in your home around your family. Plus, all of their work comes with a free warranty...you can't beat it!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Coop89

Reviews: 1

Super Plumbers~

Grat experience from start to finish. Such a pleasure to work with Ricky. He is extremely knowlegeable about what he does and it shows! He takes great pride in his company and obviously is a true proffessional..dont even let anyone but a certified master plumber tell you what to do!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

dsupplies

Reviews: 1

Knowledgable and Efficient

James and William replaced a hot water heater. They responded to us quickly and effeciently and had us up and in a couple hours from start to finish. Educated us on maintenance of a hot water heater and also found a leak to my waterfall autofill zone and shut off the valve. By shutting this off, saved me hundreds of dollars on my water bill. Have found me a plumber for life!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

DonnyF

Reviews: 1

Best Plumbers in Metro Atlanta!

We have used Ricky Akins and his professional plumbers for 22 years. They have fixed leaky pipes, waterproofed our basement, and even completely remodeled our kitchen and bathrooms. Always honest quotes, fair pricing and excellent work. Highly recommended!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

jennifer08

Reviews: 1

best plummers ever

Called akins out to find the leak near my waterheater they found the leak and exsplained there was too much pressure in the home because the pop off valve was releaseing water outside i did not even no about? I also had an upgrade from a 6yr warranty water heater to a 12 yr the warranty package was new sticker plates and have been installed these guys did an amazeing job vary clean and proffesional thank you james and William

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

mwinterhalter1

Reviews: 1

Affordable and fast

They came right out and had the job done in no time. Really great work. James and William came out and explained the problem and gave me different options that would work for me and my budget. Very professional. I highly recommend.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Catiemarie

Reviews: 1

Wonderful Service

" James came on a Sat shortly after i called. he diagnosed and fixed a sink leak quickly, spent time educating me on the piping apparatus and water flow direction and did a general inspection and evaluation of the piping, valves and joint system of my sink all in a very short time, he was friendly and more than fair with the charge for the service, especially since he came to my house after hours. should get 6 stars. if you have a plumbing problem you don't want anyone else but Akins Plumbing.Thanks Catie Marie

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

seancamp82

Reviews: 2

Life Savers!

James and William came over this morning to assess my garage ceiling flooding from last night. They were extremely professional and payed attention to every little detail. I would not have seen many things without their keen eye and insight. My wife and I feel much better about the situation and we credit these two gentlemen for making that happen.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Allthebest22

Reviews: 1

Really works neatly

These guys worked really well. Gave good service at great price.They go out of their way to solve problems.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

hmeownr06

Reviews: 2

Tried to Rip Me Off!

Based on the excellent Kudzu reviews I called Aiken Plumbing to replace a leaking water heater. The guy who came out first gave me an inflated price, then after some negotiation refused to honor Aikin's on-line 10% off coupon. Then he told me I needed a new pressure relief valve for an additional $350 (NOT TRUE!). Then he told me that current building codes REQUIRED a new overflow tank ($300) when replacing a water heater (Called the county-NOT TRUE!). Before I found out all of this I scheduled the job for the following day, and we agreed on a heater with a 12 yr warranty. I agreed to an extra $250 charge for the upgrade from their standard 6 yr. warranty heaters. When they showed up the next day, they were ready to put in the SIX YEAR heater and charge me for the 12 year heater! If I hadn't done my web research and had the Model numbers for all the different heaters, I never would have known! My impression is that Aiken hires independent contractors who drive their trucks. You could get an honest guy or a complete crook! If Aiken actually employs these people rather than subcontracting to them, then STAY AWAY from this company completely!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

rocky10

Reviews: 1

great service

thanks allen and derck for great service on time and very nice thanks again guys for the great service

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Kayson08

Reviews: 2

Excellent service and prices!

We foudn a coupon off the website so we decided to give Akins a try...boy are we glad! The owner answered the phone and he was so nice! He sent two guys out to our house and they did a great job! Very friendly and we just love our new bathroom! We are recommending them to all our friends!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Jessa741

Reviews: 1

Best Plumbers in Town!

Had a leaking, overflowing toliet...on a Sunday night, of course. I called Akins PLumbing and they immediately answered the phone. They came out within the hour and solved all out problems! Thanks James for you hard work and he even tightened up the valve our our sink that drips CONSTANTLY! Will definitely use again in the future. I also appreciate the owner calling us the next day to make sure we were satified with the work. A nice touch!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

calilivin77

Reviews: 1

BEST PLUMMERS EVER!

Best service I have ever had! Employees were phenomenal! I think they should get a raise! I am almost looking around the house for more work just so they can come back and brighten my day! Thanks guys! You rock!

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

YES  |  NO

Photos

Album: Generic
1 of 4




Leak Detection