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Business overview

Akins Plumbing & Septic Inc. - Lawrenceville, GA - Portrait

Ricky Akins has been a Master Plumber in the state of Georgia for over 20 years. When certified he was the youngest Master Plumber ever. Today he uses those years of experience to manage his team and achieve great results with near 100% customer satisfaction on every project.
Akins Plumbing was founded in 1986 as a small plumbing service company. Today, we have grown and expanded but still offer the same great service as we did over 20 years ago! Akins has grown and expanded because of.. our simple philosophies: Hire the best technicians and take care of your customers. This idea is lost on my companies today who have grown and expanded. We keep our customers by providing excellent service each and every time. Our customers know they are getting a fair price, timely service, and expert installation or repair. We are a no-nonsense service company - we are dependable, honest and upfront. No excuses, just results!
Our Philosophy
Akins Plumbing trains each employee on the following:
No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
We quote each project up front. No hidden fees or surprise charges at the end.
We will explain, in detail, in words you can understand what needs to be done and why.
We are available 24/7 365 days a year for the convenience of our clients.
No project is too small. We treat every customer with the same professional service - whether their project is worth $40,000 or $40.
- We quote each project up front. No hidden fees or surprise charges at the end.
- We will explain, in detail, in words you can understand what needs to be done and why.
- We are available 24/7 365 days a year for the convenience of our clients.
- We prioritize service calls based on need.
- We are honest and up front.
- We will show up when we say we will.
- A service technician will call you prior to coming to your house to confirm the appointment and also to discuss the problems.
- A real plumber will answer the phone, not a call center.
Akins Plumber is a proud member of the Better Business Bureau. We also have affiliations with the following organizations:
- National Society of Sanitary Engineering
- Licensed Trade Association
- Georgia On-site Waste Water Associations
- Georgia Plumbing Trade Association
- Master Plumber Class Two (non-restricted)
- State Certified Septic Tank Install Expert
...and many more!

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Service Area

  • Barrow/Walton County
  • Buford
  • Cumming
  • DeKalb County
  • Duluth
  • Dunwoody
  • Gwinnett County
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Norcross
  • Roswell
  • Sandy Springs
  • Snellville
  • Stone Mountain
  • Tucker

Kudzu's "Best Of" Winner

2012, 2013, 2015

Credentials

We are members of the Better Business Bureau, the National Society of Sanitary Engineering, Licensed Trade Association, Georgia Onsite Waste Water Associations, Georgia Plumbing Trade Association, Master Plumber Class Two, State Certified Septic Tank Install Expert; All of our plumbers are state certified and fully trained in both plumbing practices and safety. We are licensed and bonded.

Hours of Operation

  • MON
  • 8:00am
  • 8:00pm
  • TUE
  • 8:00am
  • 8:00pm
  • WED
  • 8:00am
  • 8:00pm
  • THU
  • 8:00am
  • 8:00pm
  • FRI
  • 8:00am
  • 8:00pm
  • SAT
  • 8:00am
  • 8:00pm
  • SUN
  • 8:00am
  • 8:00pm

* 24-Hour Service Available

Payments Accepted

  • Cash Only
  • Debit Card
  • Mastercard
  • Money Orders
  • Visa

Year Established

1986

Documents

[PDF] Our Service Area
[PDF] What Our Customers are Saying

Languages Spoken

  • English

Reviews

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Best in the Business, 9/26/2015

Great Service. Bottom line. Fully recommend these guys to anyone that has plumbing needs. Awesome


Super fast and courteous service, 9/15/2015

Called and said was able to come out same day, called back to arrange appointment time and arrived exactly when said they would, within 2 hours of original call. Service was explained and gave... multiple options for solutions. Would definitely recommend.

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Videos & Photos

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Photos (4 photos)

  • Akins Plumbing & Septic Inc. - Lawrenceville, GA - Leak Detection
  • Akins Plumbing & Septic Inc. - Lawrenceville, GA - Septic Tank Services
  • Akins Plumbing & Septic Inc. - Lawrenceville, GA - Plumbing Service & Repair
  • Akins Plumbing & Septic Inc. - Lawrenceville, GA - Akins Plumbing


Leak Detection

Displaying 46-59 of 59

Reviews

Akins Plumbing & Septic Inc. - Lawrenceville, GA -  crystalassured

Reviews: 1

Best in Town

This company is a great! They where at my house within an hour. The price was low and they fixed and helped clean up the mess that was in my basement. Plus, Jason helped me with dealing with the insurance company!! Thank you very much! I will be calling you for the next problem..

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  chrisa588

Reviews: 1

Not worth the effort

Needed to have the main fixed. Said that they can do it with no problem and gave us a quote. Not a bad price. When it came time to install, I noticed that the "call before you dig" folks did not mark the power to the house. And as I a unknowning homeowner noticed that, surely a trained plumber would notice and call to verify where the power was. But, NOOO, they didn't. Not only that but they showed up with a large backhoe. They didn't every question where the power went from the big box at the corner of the yard.. Not 5 feet from where they were digging by the way, and went to town tearing up the yard. They promplty cut thru the main power to the house causing several thousand dollars in damage to blown equipment, tv, stove and fridge. We fought for weeks to get warranty money from the STS, who marked the lines. Akins absolved themselves of any guilt saying that STS should have marked the line. And that they didn't notice that it wasn't marked to the house. Then they noticed the sprinker system, uh.. we mentioned we have one, and changed the quote by almost 1k..upwards. As we had free flowing water, we felt they would take care of it and do all they could to avoid the system.. nope. cut right thru it in 2 places. said that WE would have to pay to get it fixed or he could "try" to fix it. He did... then promptly rolled over again with the back hoe in 2 different places. It has been over a year and the grass STILL has not grown back.

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Akins Plumbing & Septic Inc. replied on 12/21/2010

Chrisa, when we go out on a job to dig we are required by law to call for utility lines buried underground thats all we have to go by.But we can only do so much as contractors> Im terribly sorry about your equipment.But we can not be responceable for things out of our control.Thats all we have to go by we cant see underground we are truely sorry.

Akins Plumbing & Septic Inc. - Lawrenceville, GA -  Kahrooch

Reviews: 2

Twice Already

Once for our septic tank and once for the water heater. Ricky is extremely prompt and very helpful when we needed help. We received very fair prices and the work quality was superb. They are fast and more importantly efficient. The workers are very kind and knowledgeable about what they are dealing with. I would also I like to point out that Mr. James Brooks did a great job on our water heater. Thank you Ricky Akins if we have more problems we will be calling again.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  jjninv

Reviews: 1

Backed up sewer

When I called Akins on Monday morning I was supprised that I talked to the owner and not a secretary. They have fast service. An on time company. Finished the job quickly and has a lifetime warranty. I would not use anyone else. The owner, Ricky, is a very honest and fair person.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  redbud2k

Reviews: 1

Be careful!

I would not recommend Akins Plumbing, Inc. to anybody. When I called, they said $325 for septic tank pump-out. When I called back to make a schedule, they said it's $350. When they came to the house it was $545 to pump out. A hour later, they said it was $100 more to pump the whole tank out or they would pump only 2/3 of the tank out. What can we do? Finally, we have to pay them $645 to get some peace. We were so upset and not happy with the service at all. If you have a problem like us, make sure to shop around and confirm the cost of service before they come.

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Akins Plumbing & Septic Inc. replied on 12/21/2010

Mam, When we go out to pump a tank our basic price is 325.00 State law requires your tank to be Installed from six to twelve inches to the top of the tank.So we had to dig it up with A tractor which costs money plus your tank was way over full and we get charged for that plus your filter was bad on the back of the tank. we pump hundreds of tanks a year for 325.00 when it is properly mantained and up to state codes.

Akins Plumbing & Septic Inc. - Lawrenceville, GA -  dhj804

Reviews: 3

Pricey but effective

My problem began with water backing up in my basement, I called a local plumber who came out and determined that the problem was outside the house and that I should call a septic company. I called Akins who came out and pumped my tank which was what I requested for $475.00, they then pointed out that I had roots in the line between my house and the tank and that the line should be replaced. They advised me that the charge for the repair would be $1650.00 which I approved thinking this was a major under-taking. I watched the complete repair which turned out to take about an hour and a piece of pvc pipe approximately 10 feet long, a couple of elbow fittings and a tee (all of which was pvc material. To sum up my experience, I was happy with the company's promptness and workmanship but when I witnessed the time the repair required along with the low cost of material used I feel that the charge was excessive.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  cassiegirl

Reviews: 8

Very pleased

One of the laws of the universe: plumbing emergencies only occur on the weekend. Akins answered my call. Despite being flooded (excuse the pun) with calls due to the cold snap, they sent someone out that afternoon (Saturday). David was polite, friendly, and explained the problem in detail. Came back Sunday morning and replaced the toilet quickly and competently. No sales job to get more work. Price was exactly as quoted. I will definitely use them again.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  cj1255

Reviews: 9

Excellent Service...

Well, where do I start? A few years ago I had a septic company come out and replace the main line from my house to my septic tank. The company said they did the work, and I trusted that. Akins came out, and within five minutes told me that this company was not reputable. Things that should have been done to bring my system to code were not done, and Derek told me they probably did not even replace my line like they said. Sure enough, once the area was dug up, the line had not been replaced. Derek and his guys explained everything to me, and took time out to show me what they were doing throughout the whole process. They did all of the work in a couple of hours, and are a great bunch of guys. Highly Recommended.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  xopher77

Reviews: 35

Honest and prompt

I was one of the unfortunate people who had PB pipe installed when their home was built. While my inside pipes are copper the outside was still PB and it sprung its 2nd leak within a couple of year. Unlike the first time, I was unable to determine where the leak was because water wasn't spraying out of the ground. I called 4 plumbers and some wanted to charge upwards of $500 for leak detection then charge the repair bill on top of that. Some recommended to just install a brand new water line. After seeing that a new water line was probably the best option, I compared plumbers prices and they were all around the same price. Before I pulled the trigger just by chance, I decided to try one more plumber, Akins plumbing. Derek came out the same day and also recommended a new water line. His prices were slightly higher than the others, but it was worth it. Unlike any of the others he has a LIFETIME warranty because the material he uses is much greater quality than the plastic pipes the others used. He installed the waterline a couple of days later and was done within two hours. There are now no more leaks in my waterline, but if I ever get one, I know I am covered by a lifetime warranty. How many other companies can offer that?! Akins plumbing is highly recommended. You may pay a little more but you are getting the best quality and service money can buy.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  mikejohnson

Reviews: 1

septic

i had a septic problem for longer than i knew. every few days the toilet would make a weird sound (when i done laundery) and one day it stoped all together. dave came out that day to pump my tank and found the line was shut down with roots. the same day he replaced the line pumped the tank all by his self!! the man drove the pump truck and van. what a crew this guy is. the guy on the phone (ricky i think) was very polite and had dave out rightaway. not the best thing to do but if i had to do it again i would call akins!!

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  sixT5east

Reviews: 2

Great work

What started out to be a flooded family room turned into a pleasant experience. These guys actually answered their phone and responded to my initial problem on the wekend quickly. They not only took care of the problem, but pointed out some issues that could lead to future problems. They were professional and cleaned their work area very nicely. I'll use them again for some routine work I will need done.

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  Katina

Reviews: 15

Great Company

Ricky answered my first call and sent a qulified tech to take care of my septic tank the next morning. Thanks for the great service!

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  tamheath

Reviews: 1

Excellent Service!

I called Akins this morning - after calling 3 other plumbers. Not only did they answer my call immediately, Steve got out here quickly. He was pleasant, professional and fixed my problem easily without pushing for another bigger sale. Will call them always in the future! (The other plumbers have still not called - if they ever do, I'll be happy to tell them Steve has already taken care of!)

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Akins Plumbing & Septic Inc. - Lawrenceville, GA -  furrychef

Reviews: 2

Quick, Clean and Courteous

I called a week or so in advance of the work I needed done and was a bit surprised that I was told to call back the following week (day before job), but while I was a little nervous never having used this company before, I did as instructed and Dave showed up as promised. Very professional, quick, clean and the price was what I had been quoted. I would definitely use Akins again.

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