I spoke with service manager Nick Koscis on August 18th about an estimate for a repair on my Honda. He was very detailed and thorough in his explanations, patiently answering all questions, and pointing out ways I could save money, and defer or even eliminate an unnecessary service. His price was the lowest of the three bids I got. He inspired confidence, and he was easy to talk to. Highly recommended.
Posted: 8/19/2015 • Link to this review
I have been taking my familys Honda's to Alan Cox Automotive for 23 Years! They treat you like family and provide a safe place to take your car for repairs and service. We Love Alan Cox Automotive
Posted: 10/24/2013 • Link to this review
Tried to rip me off!!! Ok, so when I got a $450 estimate at another garage for an altinator for my wife's car, I called Allen Cox Auto to price one out. So they told me it would be $430. I asked why it was so expensive given that autozone quoted me $130 for the part. They explained that Autozone was a rebuilt part and that their product was a factory part which would be more reliable. OK fine. 3 days later I took my wifes car there and dropped it off over night. They called me the next day and quoted me a price of $690 to replace her Altinator!!! I told them I was the one to call in and ask for a quote several days before and why did they quote me $430 to begin with? The guy said that He must have looked up the wrong part number. I told them to forget about it, I would take it somewhere else. They said they could also put in a rebuilt altinator for $575. What!!!!! So What happened to the factory altinator that they quoted me for $430 days before? So I told them I would come pick it up and take it somewhere else. 30 secconds later I got a call back saying they would go ahead and do it for $450. I get the feeling you cant trust any mechanics these days and these guys do not help the reputation. I would not trust theses guys!!!
Posted: 5/19/2013 • Link to this review
Had used these guys some 25 years ago due to quality work even though customer service was lacking. Moved away and back.. Tried again after my 20 year old son purchased his car. Asked about fuel induction service and synthetic oil change. We were told it would take about 45 minutes and about 30 for the oil change. Dropped the car off around noon and my son was told it would be ready about 3:30 or 4:00. At 4:15 my son came back to pick up the car and was told they hadn't gotten to it yet but was next in line. Since they close at 5:00 and 45+30= 1 hour and 15 minutes there was a concern that we would not get a full service. While I recognize it's common practice for mechanics to quote book time but actually spend less time I'm not sure there was anyway to get the car completed by closing and us feel good about what we purchased. So I told my son to leave. Sent the above email to owner. She replied, "Thank you Bill for taking the time to let me know of your unfortunate experience today. I will be in touch on Monday when I get to the office. Enjoy your weekend. Sherry". Well it's been a week and no contact. So we took car to ToyoTechs. These guys rock! Got us in and out in time quoted plus installed my air and cabin filters I had planned to install myself for free. I was beginning to think customer service was dead but not here. Well worth the drive.
Posted: 1/14/2012 • Link to this review
Owner called me after some price confusion, and situation was taken care of. She was nice to deal with. Appreciated shuttle rides.
Posted: 10/11/2011 • Last edited: 10/19/2011 • Link to this review
Thank you for talking with me this morning. We are looking into why we are not receiving emails from our website. Please let me know when we can be of assistance in the future.
Alan Cox Automotive took my appointment on short notice and worked me in when my transmission went out on my 2003 Camry. They got it replaced and me on my way the next day at a great price. They also gave me an 18 month / 18,000 mile warranty on the new transmission. I won't take my Toyota anywhere else. I highly recommend Alan Cox for Toyota service and repairs. They are the best Atlanta Toyota repair shop.
Posted: 1/27/2011 • Link to this review
As a two Honda car household, we love Alan Cox. They are super friendly and I feel like I can trust them because a woman owns the shop. I was so happy last time I took my car in for brakes because they have wireless internet in their waiting area and I was able to get a lot of work done in the short time I had to wait!
Posted: 9/29/2009 • Link to this review
Alan Cox Automotive has been servicing my Hondas for the last 17 years. They are proactive on maintenance and provide the best service I've seen. They are always pleasant, knowledgable and do the repairs in the timeframe they say they will. Their prices are very good and that makes it easier to have the maintenance performed at the recommended intervals. I highly recommend them.
Posted: 9/11/2009 • Link to this review
Personal, prompt, efficient service. These people actually remember who you are the next time you call. They don't fix it if it isn't broken! They have a night key drop off.
Posted: 8/14/2008 • Last edited: 8/17/2008 • Link to this review
My 1995 Accord had tranny issues and based on recommendations I took it to Alan Cox. It was confirmed the car needed a new tranny so they put in a re-build (which is a better way to go than used). When I got the car back it drove very well. It did seem to have some rough shifts; and I discovered some fluid on it immediately after getting home with it. I let it go for a few days before checking it again to discover more fluid. I took it back in to have them look at it. They determined that it was run-off oil from the VTec silinoid gaskets they replaced and that it just takes a few days for all the oil and cleaned of residue to make its way down. They also adjusted the shift points a little as well. The car is driving and shifting just about as smooth as it ever did. With the rebuilt tranny I have a 12 mo. or 12K mile warrantee which makes the deal tough to beat. The guys there, Nick and Jonathan, etc., all seem to be super nice and courteous. We'll see how the tranny does in the long run but so far I am very satisfied with their work.
Posted: 2/12/2008 • Link to this review
This place is pathetic. After taking our 3.2Cl-type S Acura here because the check engine light was on, we were told the O2 sensor need to be replaced. After the light came on again a few days later, we were told that the car needed new spark plugs. Then after the light came on the 3rd time, the car suddenly need new fuel injectors. $1000 later, after the light came on the 4th time it was clear this place isn't worth the time or money. They are just running down their list of possible problems and replacing perfectly working parts.
Posted: 10/20/2006 • Last edited: 1/02/2008 • Link to this review
A gentleman brought the 2003 Acura 3.2CL Type S into our shop with the check engine light on. When the computer was checked there were nine codes stored. Usually, when a check engine light comes on there is one code stored maybe two codes. After finding nine codes stored in the computer we spoke with the customer and told him the vehicle may have numerous problems. We were told by the gentleman that he had recently purchased the vehicle and did not know the vehicle history. We told the customer that according to state law he should have received a passed emissions inspection. It was recommended that he contact the auto sales facility where the vehicle was purchased. The customer told us he wanted the vehicle repaired. One of the codes was for the primary O2 sensor. This is a very common code so we decided to start there. The gentleman was told that the other codes may or may not come back after the computer was reset. About 150 miles later the gentleman returned with the check engine light on. There were seven codes stored in the computer. Two of the codes had been eliminated with the O2 sensor. After doing further diagnosis we found carmelization in the air intake and the EGR ports partially clogged. We cleaned the air intake and EGR ports and reset the computer. The vehicle had more power and a smoother idle after the repair. We suggested the customer use high octane fuel the next time he filled it up. When the customer returned 230 miles later with the check engine light on there were six misfire codes; one for each cylinder. Three codes had been eliminated. We recommended replacing the six spark plugs. About 150 miles later the gentleman returned with the vehicle. This time he was able to leave the car with us for a few days while he was out of town. The computer had three codes stored so six codes had been eliminated. We replaced two fuel injectors, added fuel and a fuel supplement. Three different employees drove the car for about 150 miles. All codes were cleared from the computer and we were able to get a passed emission inspection. Again, it was recommended to the gentleman that he contact the auto sales facility about the repairs that had to be done to get a passed emission inspection. The customer called a few days later to say the check engine light was on again. We were just as surprised as the customer. The car had been driven over a three day period without the check engine light coming on. It is difficult to know how long the car sat on the used car lot which can contaminate fuel and cause numerous problems. Please don't shoot the messenger! I assure you no parts were put on the car that it did not need. The customer was told in the beginning that there were nine codes stored and the vehicle could have numerous problems. We recommended he contact the auto sales facility where he purchased the car. We will gladly pull the codes again at no charge.
We began using Alan Cox Automotive in 1984 when we purchased a Honda. In 1997, we traded the Honda. Since they only serviced Honda and Acura at the time, we had to find another mechanic. We missed their standards so much that we insisted on purchasing a vehicle that they do service when we traded cars again. I doubt we will ever again purchase a vehicle that Alax Cox does not service (as long as they remain in business). They work by appointment, and they stay on schedule for the most part. They keep records and make recommendations to keep the car in top shape so there are no surprise mechanical problems or break downs. They are very customer service oriented, efficient, and friendly. Their prices seem reasonable to me - and probably less expensive than a dealer. They are certified so even my warranty issues can be addressed there. From 1984 to 1997 and from 2002 to the present (2006, we have not been disappointed.
Posted: 3/15/2006 • Last edited: 1/02/2008 • Link to this review
Thank you for the great review. We strive to provide one day service and to keep you informed about your vehicle so it stays well maintained and dependable.
I started going to Alan Cox on a recommendation a couple of years ago. I had no problems until recently when I took my car in with a bad battery. When they were done replacing the battery, the mechanic informed me that someone had put in the wrong spark plugs and that there were wires sticking out near the distributor cap and that whomever I had taken my car to had screwed up. The thing is, they were the ones that had done it!! They checked the files and discovered sure enough that they had replaced my distributor cap just a few months prior. They fixed that problem free of charge, but in my opinion probably should have given me the new battery free of charge as well as a show of goodwill. This has made me re-think my confidence in them. The parts manager claimed to have never even stocked the wrong spark plugs. How a mechanic could have made that mistake and not noticed is beyond me. I'm not sure at this point if I will return again.
Posted: 3/02/2006 • Last edited: 1/02/2008 • Link to this review
Thank you for your honest review. The technician who was responsible for this has not been employed here for awhile. As much as we strive for perfection mistakes do happen but we will make them right.
I have taken my car (a 96 Honda) to Alan Cox for years and never had a problem. However recently I was hearing a noise from the front end and took it in to have it checked out, noting on the service order to please check the wheel bearings. (A friend had suggested this might be the problem) I was going on a long trip and wanted to be sure the car was safe. Nick took down the notes and sent it to the service tech who spent about 45 mintues going over it. The result was that I was told my timing had likely skipped and they could re-adjust it when I returned for about $250. The brakes were fine, wheel bearings fine, etc. So I went down to florida only to have the noise worsen considerably. Before heading back I took it in to a honda dealer. They diagnosed a bad wheel bearing --in ten m inutes and said it needed to be fixed immediately. Nothing wrong with the timing at all. The problem was obvious and definitely dangerous. I was fixed and on my way in 1.5 hours for under $200 and maybe saved myself from a terrible accident.
Posted: 1/22/2006 • Last edited: 1/02/2008 • Link to this review
After doing some research I found this technician is no longer employed here. (Same employee as above - that is why he is gone).