Exceptional service and support from the service department. We have a pot at home and one at work and these folks always make it like new again. The coffee always tastes wonderful and the unit even smells new when it comes back from their service department. They go above and beyond to make their customers happy, it's a very personal and dependable service. Kudos to aLatteHotte for the service they have provided us for 8 years now. Its always a pleasure.
Posted: 2/13/2014 • Link to this review
We recently purchased a new Jura Giga 5 from this company. My wife and I were very skeptical and a bit concerened to spend so much money on a coffee machine, but since we are "aficianados" we figuered we would give it a go. We purchased the unit on the alattehotte site through paypal which gave us the peace of mind in haivng security from a company we never purchased through before. I have to say, I am so pleased by the customer service, instantaneous support prompt reponses by alattehotte. They always responded to my questions quickly and this really solidified the buying experience in my mind. We would certainly purchase from alattehotte again --- they are very engaging and easy to talk to. Rob sent us some of his mustache express coffee, it's pretty extreme stuff, definetly fit for espresso but not sure about cappuccinos. I wouldn't have his coffee in multiples, it made me feel very very productive. The Jura Giga machine is pretty wild, I love having the ability to make two kinds of coffees or blend the bean hoppers. My wife has her decaf in one bean hopper and I have my intelligentsia in the other. We both get what we want.
Posted: 2/10/2014 • Link to this review
I certainly was in a pinch about how to replace my machine. After I spoke with Rob about purchasing a new machine, I learned of the generous trade-in program they offer towards the purchase of a new machine. A trade-in credit was an added bonus to all the freebies included with my new machine purchase. I had set out wanting a replacement model to my trustworthy Magic Comfort +. It turns out the machine was phased out of production several years back. Saeco manufactures a whole array of machines. The next best thing to my previous machine is a Royal One Touch by Saeco. It looks really sharp. It is a significantly smaller machine in terms of size than the Magic Comfort +. Now here is where I made the leap of faith. For the same price as a new Saeco Royal One Touch, Jura makes the ENA 9 Cappuccino, an even smaller machine. What a wonderful little machine. It does everything with one button touch controls. Clean up is a snap since milk never goes inside the machine. There is minimal maintenance, a cleaning cycle with a tablet once a month. What a breeze. Now, I have a great new machine with the solid reputation of Swiss precision manufacturing.
Posted: 11/27/2012 • Link to this review
Our Manhattan Beach Corporate office has a few espresso aficionados. We were so thankful that alattehatte was able to repair and return our Saeco Royal CoffeeBar on the following business day after a newbie poured water into the grinder (a big no -no!) The team over at alattehatte saved the day. It's a great service to have a local repair facility. Our company has a few machines that we periodically take in for sevice. While I'm there, I usually pick up a few bags of the Lavazza coffee they recommend. It seems to keep the machine going steady and the office crew happy as well!
Posted: 11/26/2012 • Link to this review
My second Gaggia bit the dust so we decided to phone aLatteHotte and order a new machine, we decided to go with a new swiss made Jura machine. It is very different from the Gaggia and I really like the new Jura better. It's very easy to use, everything has become so push-button wallah these days and this new Jura is no exception. I spoke to Rob at aLatteHotte, who has helped us with our dilemmas on the Gaggia and after a week of deliberation, I made the plunge and ordered the new Jura model J9. I was very wary of the ABS plastic finish but when I received the machine, I was very pleased to see what it actually looks like. This machine has a very deep lacquered finish that is just as nice looking as the gaggia titanium that I replaced. Rob said that it didn't really matter what the exterior was made of (material) as long as the guts inside are durable and well made. It appears that I got a machine that is very well made. It doesn't bother me for anything at all, but once a week to fill the water tank and insert some beans. The machine is so technologically advanced that it has a laser that delivers an alert when you are out of beans, which is nice because the bean container is hidden in the machine.
Posted: 7/27/2012 • Link to this review
What more could I ask for? They shipped my new coffee maker espresso pot to me the next day and it is up and working like a champ. No more starbucks. I just love this machine, I bought a Jura C5. The help and support from aLatteHotte was the best I have found online. I was used to dealing with another company that lost me permanently. These guys are actually helpful and fast!
Posted: 6/07/2012 • Link to this review
Well I had a fantastic experience with aLatteHotte. Previously I have called them a few times for advice using a saeco coffee maker that I own and they have always been very helpful over the phone, even though I never bought the machine from them. What I like most is that they answer the phone late into the evening when nobody else seems to be around, especially saeco. Well my Saeco bit the dust when we had a power surge (due to a problem with Edison in our neighborhood) and I decided not to fix the product but to buy another one. So who did I call? Of course these guys because they have helped me in the past and I know that they will be there in the future to help me with me new maker. This time I went with a Jura and I must say, it's very different. I was all set to go with another Saeco unit because overall it has been a pretty decent coffee maker for an inexpensive product (if you think $500 is inexpensive). The model of the Jura I went with is the C9 and I must say, the Automatic Cappuccino features is priceless! My mornings are simple and my evenings are just bliss. aLatteHotte was also a gem when it came to selecting the machine and setting it up over the phone. I couldn't have had a better experience with this company and I will continue to send my friends their way!
Posted: 6/05/2012 • Link to this review
aLatteHotte is one of the most helpful coffee companies I have ever found on the web. I am the owner of three Saeco espresso makers, all the same model, Vienna. I have had very good luck with my coffee machines but in the event that trouble arises, we know who to call because they are always there for us. aLatteHotte services my Vienna makers and they sold me my last saeco which has been totally trouble free. I was just in to pick up some coffee and have the maintenance done on my home Vienna and I was introduced to the new saeco xelsis which of course I fell in love with. I have never seen a company that would personally spend so much time with a customer whether or not they were going to sell me something. They really are a full service company and they seem to stand by their lifetime maintenance program. We have already used it several times for grinder related issues, but now that we are using higher quality espresso roast beans, we are not having the issues. This company has saved me time and money and they have always been super pleasant to do business with, only the best recommendation from my family!
Posted: 5/17/2012 • Link to this review
Extremely helpful customer service, received a brand new Jura coffee machine and I just love it! I would recommend aLattreHotte to anyone, in fact I already suggested them to my brother and he is equally as happy with the service. They are very helpful and pleasant and rather than telling me to buy a more expensive machine that I was prepared to buy they pointed me towards a much less expensive machine that I have fallen in love with. There are so many options on the market for espresso coffee makers, and many stores to buy them from. I chose this company, aLatteHotte for a few reasons, mainly that they answer the phone on a Sunday and get back to me right away by email. Since I am new to this fancy kind of coffee product (Im a convert from a Krups coffee pot), it was important to have the service that I require. aLatteHotte made my purchase very simple and I saved about six hundred dollars by not purchasing a more expensive unit. I was steered towards the Jura ENA 9 which has really met all of my expecations. I only wish the unit did hot milk just for hot chocolate but that is something that Jura could iron out. aLatteHotte was just awesome. I really appreciate it the good service, it's really hard to find these days and they definitely spend the time with you whenever you call or in my case email often. -Dagmar
Posted: 5/13/2012 • Link to this review
Me and my wife and a couple of co-workers have been coming to aLatteHotte for a long time now. I can't explain how important it is to have a great coffee service at your side! We bring our Saeco coffee espresso machines here for service every year and whenever we get it back, the maker is the way it is when we bought it. Their service is definitely top notch. The employees are fun to talk to and always have delicious coffee on top, so it's like going to the café and getting your buzz on while they work on your machine. It's almost fun when our machine breaks down (kidding). They have always treated me very kindly and now that we are going on to our second coffee maker, I can honestly say that I am very satisfied with the sales experience and with the service experience. We have one machine that we take on the plane with us out to California every time we make the LA journey and we always spend half an hour or so with Rob for the tune-up. LatteHotte is a fun experience all around. My favorite coffee that they have me absolutely hooked on is the Intelligentsia black cat, while my neighbor and coworker both stick with the Lavazza coffee, I think the black cat is one of the most supreme blends out there! Anyway, I highly recommend this company because they have been good to me and that is what matters most! Jim in Siuox Falls, SD.
Posted: 5/09/2012 • Link to this review
These guys were instrumental in making sure we had eveything we needed for our office. We previously had a saeco machine in for service and it continues to serves us well, very glad we purchased another machine from them, got the best deal and always great service!
Posted: 5/02/2012 • Link to this review
First time I had my saeco in for service at a facility in San Francisco which closed. Whenever they would fix it, they had the unit for a month and it would be returned nowhere near the condition that alattehotte would return it in. aLatteHotte really does do a good job at restoring my little Vienna, which has become the forefront center important item in my offices' kitchen. The Vienna I have has been a good reliable espresso maker, the grinder often would get clogged from using oily beans so we no longer use the oily beans. Rob at alattehotte actually spent half an hour showing me how my Vienna worked and how to keep the grinder from getting clogged. Overall, I found the folks at alattehotte very helpful and I would return in the future to purchase another machine. It is always fun to make the trip down to gardena for a bean tasting and education on the best of what is around. I love coffee, it is definitely my drug of choice and I just can not imagine life without the good espresso. What I especially liked about the service at alattehotte was the turn around time and the quality of restoration and repair work done on my machine. I have recommended them to friends and will continue to do so.
Posted: 4/10/2012 • Link to this review
Glad I took the advice of the sales agent who convinced me that the capresso jura ena 9 was superior to the other machine I was going to buy from saeco. The capresso system is much less hands on and much more easy to use. It is like a mac compared to a pc and the quality of the coffee keeps a smile on my face every morning (and sometimes evening). Would purchase the same unit, from them again.
Posted: 4/10/2012 • Link to this review
I was in the market for a new Saeco after my beloved royal deluxe had to go for service for the last time. aLatteHotte made it more accessible for me to trade the machine in on a new unit and the idea of having a better warranty and maintenance program made me feel much more at ease buying a new machine rather than fixing our old one. The new Saeco is much smaller and more modern than my old unit, it is also very quiet. They told me that the ceramic grinder made a very big difference and I have to agree, the taste of the espresso is definitely much better than the royal. I was really on the fence about repairing my older machine but in the end, I am very glad that I decided to go with the new machine and so far, alattehotte has proven very helpful and their maintenance program has been a good value for me, I have brought it in twice and what used to cost me for repair is now covered. I would buy from alattehotte again, they were very pleasant and personable and if you are in the los angeles area, you should stop in. I am using the new Saeco Syntia and I just love it.
Posted: 4/09/2012 • Link to this review
Purchased a new Jura S9 from aLatteHotte. The sale was very easy and it seemed to ship right away. The starter kit and maintennace are really what sold me, but the few phone calls I put in also assured me that it was the right place to buy from. The bodum glasses that comes in the starter kit break easily, be careful with them.
Posted: 4/08/2012 • Link to this review