This company gives great service and really knows what they are doing. The owner Alvin is very knowledgeable. He came up with a great one of a kind landscape design for my backyard. The finished product was great and I would recommend this company to everyone.
Posted: 3/01/2013 • Link to this review
We just had Alcoa Landscape Specialists redo our entire back yard and we couldn't be happier with the experience as well as the final product. They are professional, courteous and produce such fine masonry work. Alvin is knowledgeable. Jennifer is friendly and the crews are clean and polite. You won't be disappointed with Alcoa. They deliver.
Posted: 2/26/2013 • Last edited: 3/01/2013 • Link to this review
If I could rate below 1 star .. I WOULD! This company is a FRAUD! I hired them to do some work for me and was GREATLY, GREATLY DISAPPOINTED! The owner hired an Unlicensed guy to do the work for him. The owner was nowhere to be found, wouldn't answer any of my calls and demanded that I still pay what was contracted. In turn he didn't pay his worker .. the guy who actually did the job. He hires Unlicensed workers than stiffs them and Rips off the Consumer as well. The BEST Advice I can give is .. BEWARE!!!! I talked with the ROC and found they have had several call-ins about their "STAFF" and are currently under investigation. BEWARE! Jennifer the Owner has a very negative attitude and participates with her husband in stealing from under priviliged families. Don't be fooled by her! ROC stated that they held a license before under a different company name, and reopened it under a new name, this time under Jennifer's name because of all the violations. Last month they said their business was based out of a store in Gilbert .. Never was! Now they said they are at 8776 E. Shea Blvd., Suite B3A-112, Scottsdale AZ. 85260. I went over there and it's a FedEx store. Where are you Really located Alc
Posted: 9/01/2012 • Last edited: 3/01/2013 • Link to this review
Alcoa workers do a satisfactory job but the Office Clerk is the worst ever, she must be related to the owner because no employee could act like that. We signed a service agreement after receiving a fair quote. The initial clean-up was great and our yard looked great,however that would be the last time. We were told that our request for Tuesdays would not be a problem, then the Office Clerk very rudely told me that I was lying and that I was never promised that and our schedule day was Thursday that is it. So we missed our 2nd scheduled monthly visit, it was moved to the next month and even though I prepaid they tried to get to pay for it again. The final straw came when they changed our day again, for their convience and yet no work was done. The front yard was not even blown much less the bushes cut. After 2 months of service we terminated, we paid $243.00 for 3 visits and they want another $149. Stay AWAY!!!
Posted: 7/17/2012 • Last edited: 3/01/2013 • Link to this review
My husband and I recently paid $468 to have our yard cleaned up. They neglected to do the post-immersion weed spray (although they say that they did and that it just needed a second spray). After 1 and a half weeks, weeds were sprouting up like crazy in the front and back yard. We called and they were supposed to come back and "take care of it." Which, to them, only means spraying again. They were supposed to be here on Monday but no one showed. They were supposed to be here on Tuesday, but, as of this writing at 5:30pm, still no one has shown. However, IF they even show, they will only be spraying... not pulling the weeds that are back and growing. My issue is that the weeds wouldn't be in my yard again so soon IF THEY HAD DONE THEIR JOB! Needless to say, they haven't fixed the problem nor do they seem to want to. I wish I had seen the 1st review before hiring these people. My recommendation - go elsewhere.
Posted: 4/19/2011 • Last edited: 9/01/2012 • Link to this review
Alcoa did not honor their contract with me. During the contract term, they felt that certain services were losing them money so they stopped performing them. Yet, they continued to charge the same monthly fee and did not amend the contract. They consistently left weeds on my property (resulting in multiple HOA notices and fees) and refused to remove them. I complained multiple times to Jennifer Ross (who I believe is the owner) but she never corrected the issue, even after acknowledging to me via email that they changed the terms of the contract. Ultimately, I terminated service (in writing) because of their breach and poor customer service, yet they subsequently performed another service (that still did not fulfill the terms of the contract) and then tried to charge me for it. When I disputed the invoice, Jennifer began sending me the rudest, most unprofessional communications I have ever received from a vendor or service provider in my life. When she suspected that I posted an unfavorable review on the internet, she even cursed at me (in writing!). I had a horrible experience with them and cannot recommend their service to anyone.
Posted: 3/19/2011 • Link to this review
* By Appointment Only