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Alfie's Place

(949) 786-8698 mobil.com

18011 Culver DrIrvine, CA 92612 map it »

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Business overview

Reviews

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Terrible Customer Service and Car Wash!, 10/21/2009

My vehicle went through the rail and the rail clutched onto my side skirt (BMW 325Ci) and ripped 2/3 of it in half and when I tried to speak to the manager, he told me that he didn't want to talk... about it, that it was my fault and that I almost broke his rail (what did I do wrong? He's the one who put my vehicle on the rail and drove it off the rail) and that if I wanted to talk to him, that I should sue him. Did I sue him? No. I am a college student and I don't have the time to file a lawsuit. I am writing this review to warn you, who may be considering this car wash: If you have a vehicle which is a coupe, sports sedan, or basically, any car that is somewhat low to the ground, DON'T TAKE YOUR CAR HERE or ask them to wash it without putting it on the rail! Customer service is horrible. The quality of the wash, I will not comment on, for I had no issue with that (Not bad/Not great - average). Wash at your own risk. If your car gets damaged, they WILL NOT cover for it.

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Don't go to Alfie's with a high end car, 10/22/2006

My wife owns a 2006 750Li BMW, and she's only ever had it washed at Alfie's. Although it's less than six months old the paint has swirls all over it -...

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Reviews

by RemoRee at Citysearch

Terrible Customer Service and Car Wash!

My vehicle went through the rail and the rail clutched onto my side skirt (BMW 325Ci) and ripped 2/3 of it in half and when I tried to speak to the manager, he told me that he didn't want to talk about it, that it was my fault and that I almost broke his rail (what did I do wrong? He's the one who put my vehicle on the rail and drove it off the rail) and that if I wanted to talk to him, that I should sue him. Did I sue him? No. I am a college student and I don't have the time to file a lawsuit. I am writing this review to warn you, who may be considering this car wash: If you have a vehicle which is a coupe, sports sedan, or basically, any car that is somewhat low to the ground, DON'T TAKE YOUR CAR HERE or ask them to wash it without putting it on the rail! Customer service is horrible. The quality of the wash, I will not comment on, for I had no issue with that (Not bad/Not great - average). Wash at your own risk. If your car gets damaged, they WILL NOT cover for it.

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Heath C.

Don't go to Alfie's with a high end car

My wife owns a 2006 750Li BMW, and she's only ever had it washed at Alfie's. Although it's less than six months old the paint has swirls all over it -...

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Angela L.

they do a good job

I've taken my car to different car wash places, but I always end up going back to Alfie's. I think they do a really good job. You can watch the worker...

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