All American City Veterinary Hospital

I have taken my animals to see Dr. Heaton for 16 years. He was amazing, the staff were always so nice, and they seemed to take really, really excellent care of our pets. However, in the last year I had taken my 9 year old pomerainian to have a suspicious limp looked at no less than 3 times. Everytime we went in we were brushed off without an xray or a real exam; saying that my dog was overweight, and when he lost the weight he'd lose the limp. Eventually he did lose the weight, and the limp persisted. The day after Christmas he stopped walking. When I called to make an appointment to find out what is wrong with him the staff were cold and rude, Dr. Heaton's fill in vet was in (a brusque imbecile worthy of his own review) and wouldn't be able to see him until later in the afternoon. Finally, after calling around we ended up taking him into an emergency vet at Loomis Basin Vet Hospital where we learned my dog has cancer in his hind leg, so bad that the bones there are so brittle they broke sometime in the last few days. Now I am faced with the terrible decision of how to deal with this. He will need to have his leg amputated, and hope the cancer hasn't spread. That will involve months of rehabilitation and pain management that he may not survive, and I can't really afford. I can't help but think, that if he had examined him more throughly, or taken an xray even once, we may have caught this sooner. Maybe before the break, and bone loss so he could keep the leg. They didn't give him cancer, by any means, but they also did nothing to look for any ailment either.

Over the years, All American has treated five dogs and two cats for us. Dr. Heaton and his staff provide the best care we could hope for and would recommend them to anyone who wants the very best for their animals.

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I have been going to this vet for 13 years. I've noticed in the last year or more that the office staff have become very rude most of the time. The worst is when you call with a question after making several trips into the office for a problem & they never really want to answer the question - they want you to come in to spend another minimum $50 for an office visit. Even my own MD will answer questions for me to save another visit if possible. I am seriously considering leaving them after all this time because I feel I am not getting the service I pay for. To sum it all up it really does matter how a person is treated when receiving customer service & this place just doesn't have it anymore.

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This office runs VERY late, doesn't apologize and acts like they are doing customers a favor. the worst experience ever. Don't go!

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Dr. Heaton was recommended to me by a member of my son-in-law's family about 7 years ago. He has seen us through many situations with our large pet family. He always gives us options and gives us all the info surrounding each of the options. I never feel he is "pushing" anything on us.

His Assistant, Cindy, is also awesome. She is very professional, very caring and very compassionate. I feel as if our precious pets are in very good hands with the two of them.

The Hawkins Family
Roseville

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