We were going to use this company to help remodel our house. It took them weeks to even get back to us and it is almost impossible to talk to anyone other than the receptionist. If you email or leave a message, it still takes weeks to get a reply. Then we had to terminate them because it was taking so long to get any reply. They charged us $250 just for an estimate! My overall experience was horrible and I would not recommend this business to anyone. They may do good work, but I never got the chance to see if it was or not. I think any business should have excellent customer service and this business did not.
Posted: 3/14/2011 • Last edited: 3/15/2011 • Link to this review
We were contacted by this customer to bid a remodel on a home they were purchasing. Upon request and two short notices, we visited the site and provided several revised bids in order for them to get a loan from the bank (they needed a licensed and bonded contractor on the loan file for a rehab loan). With promises to allow us to perform a nice majority of the work and after several revisions, once the loan was funded, they asked us to sign over the check to them as they wanted to perform the work themselves. They offered to pay us for our time and said they appreciated us working with them. As we were very busy completing jobs for our current customers, they chose the alternative of officially terminate us as their contractor and, therefore, they did not need us to sign the check. They requested, twice, that we send them a bill for our time - so we did as we felt it was not their intension to ever use us. We do need to focus our time with customers that intend to use our services now or in the future and had already put their site visits as a priority above other customers. We will continue to help those in need of bids for their purchases, but will be cautious.
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