Sub-standard quality of work. When we called to ask them to correct their errors, Earl Jackson, who actually owns the company (But prints his step-son's name, Roger Morlan, on the business cards)refused to correctly install missing shingles that they left off and to complete other work they were paid to do. He insulted us, screamed expletives, and slammed the phone down when we politely asked him to finish the work he was paid for. Good luck in finding a good roofer but save yourself from this group. P.S. This exact same company changed their name a few months ago from Cobb Roofing. Why does a company change its name but retains the same owner/manager? Most companies that do dependable work like to keep their old names because they have worked hard to maintain a good reputation in the community. Why do you suspect they changed their name? Wouldn't they want to have business sent there way by happy customers?
Posted: 11/15/2005 • Last edited: 2/11/2011 • Link to this review
Sir or mam, I would like to reply to the accusations made against my business. I believe that I know what job this was because we have so few dissatisfied customers. I do very little advertising and I rely heavily on word of mouth. A little over a year ago we were forced to close the doors of Cobb Roofing, Inc. We lost the name and phone numbers we had worked so hard for 11 plus years. This job was done for the original owner of the home, whom sold it to the these folks. The original homeowner and his insurance company were satisfied with the work performed. Also, I am sure that the house was inspected by a home inspector before the house was sold. To my knowledge he found no issues with the roof. I became aware of the issues when the new homeowner called me. He stated that he had digital pictures of the issues. He emailed them to me. I agreed that he was missing one shingle on the end of one his hips. I explained to him that the other pictures were of wrotten siding and of wrotten fascia board. I promptly sent my repairman to fix the missing shingle. He called me back to request a referral to a handyman/carpenter. I provided one. The handyman went to their home and provided them with a proposal. The homeowner agreed to the scope of work and the price. The handyman proceeds to set up ladders, saw horses, and equipment to perform the work. The wife comes out and tells him that his price is too high and asks him to leave. This is the last that I heard from this customer. I do not believe that this homeowner has grounds to make these accusations toward my business. I would however like to apologize for my stepdad's rudeness on the phone.
All Roof never actually did any work on my home. I contacted All Roof and the guy was very nice and seemed very bright on the phone. He inquired how I had heard about them. I told him that I found them on Kudzu.com and even though they were not rated (yet) I liked the broad scope of the company and thought it would be a good fit for my complicated roof repair. He commented on how he had asked other customers to rate him but nobody had done so. I told him I would since I've rated a few businesses already. We set an appointment. He never showed up. He never called. So here you go All Roof: I rate you a big fat ZERO for doing nothing!
Posted: 9/17/2005 • Last edited: 1/02/2008 • Link to this review
Sir or Mam, I would like to sincerely apologize . I remember our conversation and I misplaced your information . Unfortunately, I did not have a way to contact you. We have since taken steps to make sure this does not happen. Thank you for your feedback.