We called All star fence co. to give us an estimate on our 17 year old privacy fence. They arrived on time the day they said they would and gave us an estimate on the needed repairs. We were very immpressed with their knowledge and honesty of exactly what needed to be fixed at the lowest cost to us. We scheduled the project and again they arrived on time. They worked very hard the whole time they were here and completed the entire job they said they would. It looks great. Bravo performance guy's ! From the office staff to the construction crew it was obvious that these folks take their job seriously and care alot about customer satisfaction. We are so glad we called them instead of somebody else.
Posted: 6/15/2009 • Link to this review
My husband and I got several comparable fence estimates, we really liked Scott and felt comfortable choosing his company. We were told the project would begin on Thursday or Friday after we signed the contract. On Thursday, we were contacted and told there was a delay with another client and the project would be completed on Saturday. Saturday morning at 10 a.m., we finally got a call from Carlos, who said he was waiting on one part, and he would be there around noon. We told him we were on our way out, and to just go ahead and get started if we weren't there. When we returned home around 3 p.m., it was obvious that Carlos had never been there. Neither I nor my husband had received a call. We called Carlos and got his voicemail, so we then called Scott. He told us scheduling was not his department, so he apologized and said he'd get in touch with Carlos and then call back. Scott never called back, but Carlos eventually did and said he would be there to do the job on Sunday. Two men finally arrived Sunday around 11 a.m. They unloaded their truck, dug the holes for the post, and told my husband they would come back the next day to finish. The job was finally completed Monday evening, though we realized afterwards that the two cedar gates we were paying for were actually pine. In the meantime, the office staff charged our debit card without notice. My husband called to discuss these issues and asked for a call back. I finally called back myself 6 hours later.
Posted: 5/01/2009 • Last edited: 8/14/2009 • Link to this review
All Star quoted me $1000 below what everyone else would have been charging. They told me that they could start ASAP (and they did!) and they would be done in 2 days (and they were). All Star was not pushy, but personable. I would recommend this fence company to ANYONE!
Posted: 7/21/2008 • Link to this review
Needed a repair done after a truck hit my fence.Scott showed up 2 hours after I called.A fair price,and a few days later we scheduled the work. The crew actually showed up a day early!I wan't home,but they had fixed it-except for one thing. There was a minor miscommunication on the placement,but it took a call and the next morning,the crew came back out,corrected the very minor issue. I am very happy with the work,price and will not hesitate to use AllStar again.The little misstep showed me how they value the customer and that they are quick to respond to anything. Again-I will use them for all my fencing needs!
Posted: 2/20/2007 • Last edited: 1/02/2008 • Link to this review
After renovating my kitchen and dealing with many different people and having many people not respond to my request for a quote I was ready to wait a while for a quote on my fence project. When Scott Goodlow responded to my email within 24 hours I was pleasantly suprised. He got back with a very competive estimate site unseen. I recomend All Star Fence Company just on the fact of their customer service. If their work is any indication of that I look forward to using them when we proceed with our project.
Posted: 3/02/2006 • Last edited: 1/02/2008 • Link to this review
They even have an "emergency" hotline in case you have a fence emergency! Professional, courteous, and fair in pricing. They do great work, and I would recommend anyone looking to install a fence to give them a call.
Posted: 6/29/2005 • Last edited: 1/02/2008 • Link to this review