This business doesn't deserve a star rating at all. The customer service is horrible. The owner Frank was okay the day that we dropped the vac off except for asking us to watch the store while he took a smoke. He called me and stated that the vac was not serviceable and we'd be better off buying another one. He also offered to give us $15 off of the purchase of a "new" vac or high end (price) used vac from his store. We decided to go to WalMart and purchased a new one. When I returned to pick ours up from All Vacuums the owner's wife couldn't answer any questions when I asked what had been done since the vac was still dirty, had not been reassembled properly and an attachment was missing. She advised that her husband would call me back so I left it there. The owner called me and was extremely contentious with me. I feel he was upset that we didn't purchase a new vac from him.....We paid him to check the vac out, what more should he want from us. This was a $25 pain dealing with him and I wouldn't recommend this business to anyone, especially a best friend. Not worth the hassle of dealing with them.
Posted: 1/18/2012 • Last edited: 1/25/2014 • Link to this review