All West Coat Auto Wrecking is a sad excuse for a business. I purchased a cylinder head that was not machinable in June 2012. I called them to have them pick the part up and verify the cylinder head I purchased was unmachinable because it was already machined too thin in the past. I had a note from the machinist, the original reciept and the used cylinder head purchased near the door awaiting pickup for 4 months without even a call. It was as if they had not even told any driver I needed to return the cylinder head. I called again and a very RUDE customer service representative assured me he would put in a note to their driver. ANOTHER nearly 2 MONTHS go by without a word. This time the representative (again rude) would not allow me to speak with a manager and abruptly hung up once asked to have the manager call me back. I CALLED THEM back later that day and spoke with the manager whom after all this time would not take back the JUNK PARTS they sold me 6 MONTHS prior. A warning to ALL those considering buying parts from these fibbers, they sell JUNK and WILL NOT return/pick up parts as promised!
Posted: 12/06/2012 • Link to this review
TERRIBLE!!!!!!!!!!!!!! TERRIBLE!!!!!!!!!!! DOES NOT HONOR THEIR WARRANTY-- I am out $850 for a transmission that does not work and they will not refund. They lie and say they had the transmission checked when I returned it -- how does that make sense? they will pay to have it looked at when it's returned but not before they sell it to some trusting customer? Audi checked the transmission when it was installed, gave the installation a thumbs up, and these guys said that it was installed incorrectly and that's how it broke. Will be taking them to small claims court with my letter from Audi stating that the front pump was working (duh, that's how they fill a sealed transmission) and that the transmission itself had a catastrophic failure. Tired of people cheating and not honoring warranties. Time to take legal action!!
Posted: 10/23/2012 • Link to this review
I currently have an unresolved issue with All West Coast Auto Wrecking aka Reliable Auto Parts concerning a (3) bad transmissions I bought with CASH. Check out their Business with Better Business Bureau website: https://www.bbb.org RipOff website: www.ripoffreport.com I found All West Coast Auto Wrecking aka RAP business locations in Seattle, Tukwila, and Grapeview Washington, a very unreliable auto parts business. I found unprofessional personnel, lots of over promises on product quality and deliver times. I encountered poor customer relations from parts clerk (Mark), manager (Kevin...wouldn't state his last name), and owner Nick Nuto. During one of my earlier conversations with Kevin, I asked if I could speak to the owner. He refused and stated that I must write a certified letter instead. I kindly wrote a certified letter to Nick Nuto asking for his assistance in resolving my problem. He never responded. They have my original transmission, core money deposit, and $800+ cash for a warranty transmission. The 1st transmission I got was installed and was totally bad, the second one had a cracked discovered before installation, and the third was installed but has only two gears! They gave me inoperable (junk) transmissions. If you are considering purchasing anything from AWCAW aks RAP, check other places and please don't pay cash, beware of inferior (junk) products and take extra caution, it might end up costing you more with additional frus
Posted: 12/30/2010 • Link to this review