This company charged $167.00 to replace a belt on my dryer which took about 30 minutes. I knew I was overpaying, but was desperate to have my dryer working before the holidays. I would never hire them again for this reason and would never recommend them to anyone else. I feel like I was taken advantage of. Dryer is working fine so far, so that's good. Work was completed fast and he knew what he was doing. This review is about the price.
Area Cumming, GA
Cost Less than $250
Date December 2016
Posted: 12/22/2016 • Link to this review
Excellent service from Joe. On time and called 15 minutes before arrival. Quickly diagnosed and fixed problem, cleaned up well after and answered all my questions. This was the only place on the authorized list to fix my Bosch dishwasher but I would use them again voluntarily!
Posted: 1/23/2016 • Link to this review
My dryer started taking forever to dry a load of laundry. Spoke with April on the phone and she told me to actually waited and check and clean the vent fist before calling back to get the professional to fix it first. She was very helpful. That was one of the main reason why I call back after checking it. After cleaning the vent the heater it was still cold. Davis was the tech. He did a great job. He was extremely pleasant and professional. He charged me the price quoted despite. Even with the yelp discount. Most importantly, my dryer is now drying a load of laundry in a normal amount of time, so I don't have to use a drying rack anymore and don't need to worry about my house catching on fire if I risk drying a load of laundry in the dryer.
Posted: 1/21/2016 • Link to this review
Good communication, good honest work, and punctual, professional & personable technician. I had a great experience with this company. They showed up at the early end of the 2-hour window, called before arrival, and the technician was super friendly & knowledgable.
Posted: 7/31/2014 • Link to this review
It is fraud to advertise Free Estimate as they do on their website but not really offer one. They actually charge $49.95 to come out if you don't use them to do the repair. The person that answered the phone was very rude and told me I could contact the Better Business Bureau when I asked to speak with the owner! Never ever use them!
Posted: 7/07/2014 • Link to this review
The owner is a great guy, he comes out to do the repairs. I had called and scheduled him to come out to replace my dishwasher's door balance springs. I told him I had the spring and wanted him to do the labor, he said that was fine. When he came out at the scheduled time, I had mis placed the springs. It was at the end of a long day for him and I felt really bad for calling him out. I offered to pay him and he refused and said he was on his way home and to just call him when I find the part or he could order it for me. A few days later I did find the spring but not the tie string that goes with it. He came over and hooked it all up. He had an extra tie string and didn't even charge me for it. And didn't charge me any extra for the repair than he originally quoted. What a great guy and a great service. Thank you!
Posted: 1/10/2014 • Link to this review
They fixed my refrigerator but left water on 2 ft of my carpet so now I will have to have this cut out and repaired. When I called the office the man that answered was rude and did not care about my problem. Very bad for Roswell GA.
Posted: 10/23/2013 • Last edited: 10/30/2013 • Link to this review
I got referred to this company by my Homeowners warranty.First,they never ersponded to the initial request. Second, they lied throughout the entire process about when things would get done. Third, when the tech came, after 2 hours he couldnt fix it and blamed it on the plumbing. Fourth, I looked up the issue on the internet and fixed the issue myself in 5 seconds with 1 turn of 1 part inside the dishwasher.
Posted: 8/27/2013 • Link to this review
Update: I wrote the original review after the second tech left my house, one dryer load later the motor on my dryer failed and the dryer stopped spinning. This is exactly what I had said I thought was wrong with it to begin with, but they wasted my time with a terrible technician, who said it was the belt and pulley and didn't install them properly, then they sent another technician to fix what the previous technician couldn't, and the dryer worked for less than one load with the same screeching I had reported to begin with. Because of their incompetence I was without my dryer for a week, only to discover I was correct about the motor bearings going. My husband and I ordered a new motor from Sears and replaced the motor ourselves after watching a replacement video. The dryer works perfectly now. I do not recommend this company! My previous review: Seldom do companies stand by their reputation and make right what is wrong, but this company does! You can count on the owner to make sure your job is done right. You CAN NOT count on them. Do your own research and fix your own appliance! Save your time and money!
Posted: 8/02/2013 • Last edited: 8/15/2013 • Link to this review
I should have known it was going to be bad when the repairman knocked on my door leading out to the garage versus the expected (and more respectful) front door as repairmen should always use. When I questioned this, I got some lame excuse that he didn't want to have to walk through the house. I was expecting a free quote to tell me 1. what the problem was and 2. the cost. Instead, after just 5 minutes of listening and looking at my dishwasher, I was quoted a ridiculous price and told the part would be available a couple of days later. When I said I might as well just buy a new one, he demanded $50. I kicked him out of my house. No way am I paying $50 for a 5 minute look over. No one ever offered a free quote when I initially called, which they claim on their website. Instead of apologizing for misleading me, I got a combative defensive argument. Do you really think I'm that stupid? Pack your sh&! up and get out!
Posted: 6/21/2013 • Link to this review
Came out to assess my problem. Quoted a ridiculous price for repair and said I needed to pay $50 upfront for a $400 dollar part. Called another appliance company - they quoted the price for the part at $200. Called Alpha & Omega back - they would not price match but would refund my $50. Needless to say there was no refund and the check had been cashed immediately after the repair man left my house. Would not recommend!
Posted: 12/22/2012 • Last edited: 6/21/2013 • Link to this review
These guys did a fantastic job fixing my freezer! I originally thought it was the compressor, but they helped me and found it was just a wiring fault, they helped save me a ton of cash! I recommend them to everyone!
Posted: 12/11/2012 • Link to this review
They came recommended by a neighbor to fix my fridge. I scheduled an appointment for a Saturday afternoon. They advised the technician would be there between 2-3pm. I called at 3:30pm when nobody showed and was told the technician would arrive at my home by 3:45pm. Hour later the technician still was not at my home. Never received a phone call, apology nothing. Complete waste of my valuable time.
Posted: 12/08/2012 • Last edited: 6/21/2013 • Link to this review
Frankly, this is the worst company I have ever dealt with. It has been over 6 weeks and the dishwasher is still on the fritz. A complete lack of responsiveness, including technicians showing up over two hours late, failing to show up at all, or showing up without the needed parts (even though I was told by the owner that the parts were ordered). The technician scratched my wood floors and promised me that he would be back out that evening to repair and failed to show up at all. I highly recommend staying away from this company to avoid the frustration and hassle we have gone through.
Posted: 10/01/2012 • Link to this review
I was thoroughly impressed with Alpha & Omega and the technicians who visited my house. I was able to schedule a same-day appointment with a friendly person over the phone for a broken refrigerator. The technicians (one was in training, the other was supervising) came on time, were very polite and helpful, and the charge was reasonable. Nice work!
Posted: 7/27/2012 • Link to this review
* By Appointment Only
* 24-Hour Service Available