AlphaGraphics off of Breckinridge Blvd. in Duluth provided some of the worst service I have seen in a while. My jobs were late, communications was poor and the quality was mediocre at best. I had business cards offset printed and they were late, the colors were off, and the layout of objects were completely different than the file I gave them. Whats worse is the proof I signed off on was perfect and they somehow managed to completely destroy it. Every time I contacted them and went to the store I spoke to someone different which is not good customer service or the right way to establish a relationship. I don't even expect this kind of service from Kinko's but AlphaGraphics managed to provide worse service and communication than them. We live in a customer no-service world and it's because of companies like AlphaGraphics. I severely urge anyone who considers using AlphaGraphics to find an alternate solution.
Posted: 3/22/2006 • Last edited: 1/02/2008 • Link to this review
When we have placed orders with them in the past, many might I add, the would tell us when they would deliver the materials and 9 times out of 10, they were always late or came a day or two later. We deal with deadlines and need materials when they say they will be delivered. If we place an order and we say we need them by a specific date, it is up to them to let us know if they can do that. I feel like they say yes to get the business but do not follow through.
Posted: 6/30/2005 • Last edited: 1/02/2008 • Link to this review