The service here is atrocious. If you go here, be prepared to be ignored. The women in the front office are the worst!! I went to buy Revolution - I didn't have any pet with me, and they totally ignored me at the counter. 2 woman who saw me standing there didn't ask may I help you or anything. In fact one walked away and in her peripheral looked at me to see if I was still there and the other just completely turned her back on me. I was told that this happened because I "didn't follow procedures". So don't explain what the procedure was or that I needed to sign in regardless as to what I needed, just ignore me then... really?? Plus- the manager saw and heard it all and never said anything.
Posted: 7/31/2014 • Link to this review
We have two dogs, one nearly 13 and one nearly five. We've had both dogs since they were nine weeks old and they've been patients at AAH their entire lives. Our older dog has been through a life-threatening case of coccidia. She was initially treated at the emergency vet where she received a blood transfusion but all of her follow-up care was done at AAH and most of that was at no charge. She's had heart disease since age four and is now in congestive heart failure. Dr. Perales and Dr. Keller can both hear the faintest of heart murmurs, something many vets often miss until the disease has progressed. She has been under the care of a cardiologist out of town for the past several years and AAH is excellent at keeping in touch with that office so everyone knows what is going on and consulting with the specialist when necessary. Recently we took her to AAH blue, barely breathing and with a major fluid build up. They saved her life. They've been fantastic with the usual run of doggy ailments. The front staff is sometimes not very efficient, especially as the practice is twice the size it was 13 ago. Everyone remembers who we are and everyone is very kind. I recommend them to everyone.
Posted: 4/25/2013 • Link to this review
Stay away from Hines if you like this vet service and have had otherwise good experiences. Had a very bad experience with an animal. They are more concerned about selling services and drugs then the needs of cusomers and the animals. They just lost a customer.
Posted: 9/29/2012 • Last edited: 7/31/2014 • Link to this review
Dr. Springer did procedures that I did not approve. After that, he didn't call me to discuss the issue. I felt as though I was in this all alone! You never see your pet get vaccinated. It was a life or death situation.
Posted: 12/29/2011 • Link to this review
My family has taken numerous dogs here over the years and it seems that unless I research and find answers to medical problems they never get handled properly. They also just want to give meds and send you home and never consider there could be a bigger problem. There is a great lack of compassion here. If you love your pet like a family member and care about there long-term health, do not go here. If you are just looking to get rabies and vaccines this place is fine.
Posted: 5/26/2011 • Link to this review
I recently had a horrible experience taking a sick newborn kitten to another local vet and on the way home decided to take the kitten in to Alpharetta Animal Hospital. I wasn't sure what to expect but was thrilled when they were kind, caring, and honest with me about the options for caring for my kitten. The vet I spoke with was sensitive to the emotional aspect of having a very sick baby kitten and also practical in letting me know what treatments would be helpful. I appreciated the honesty and kindness we received from everyone there. We have many many animals and have officially found our vet home!
Posted: 11/29/2010 • Last edited: 11/29/2012 • Link to this review
Went to this hospital for the first time and can only rave about the experience. I went in thinking the worst about my older dog and was an emotional wreck. The entire staff was extremely compassionate. Dr. Springer was wonderful at putting me to ease. The facility is very clean, little wait time and I just can't say enough how great this place is. Very affordable too!
Posted: 11/12/2010 • Last edited: 11/29/2012 • Link to this review
I have been an Alpharetta resident for a number of years and used to take our dog to Alpharetta Animal Hospital. I now use a different vet group. The vets all seem to be decent at AAH, but the front office staff is painful. The service was no good and the attitude was no good. If you are looking for a model of inefficiency, then check out this place.
Posted: 6/30/2010 • Last edited: 10/01/2010 • Link to this review
Since rescuing my bichon puppy from an elderly lady that could no longer care for him I have really gotten to know the friendly staff at Alpharetta Animal Hospital. My most recent experience was last week when my puppy had ruptured a small tumor on his head and needed emergency treatment to remove the tumor and stitch him up. Dr. Keller and Dr. Perales treated him with tender hands and loving attention. I had to take him back a few days later because he had pulling out his stitches and LOVED that I did not need an appointment so I was in and out in 15 minutes flat. At the clinic I use to go to I would have waited hours and this is if I would had been able to get an appointment the same day. The entire staff at Alpharetta Animal Hospital is friendly and kind...I highly recommend them to everyone I meet with a pet.
Posted: 6/27/2010 • Link to this review
The short story is that I took my dog in because she was losing hair on her back end. Despite telling Dr. Keller that she wasn't scratching and didn't appear to have allergies, he insisted that was the issue and told me he was going to put her on something for the allergies. He gave me Temaril-P which I thought was an antihistamine but have since learned is a steroid and didn't take her off the metacam (an NSAID prescribed and filled by Alpharetta Animal) that she had been on for 3+ years. I have since been told by several vets and vet techs that these two combined are a HUGE NO NO! And given her rapid kidney decline over the next 2-3 months were in all likelihood the cause. Needless to say I've switched vets.
Posted: 7/01/2009 • Link to this review
I recently helped a motorist pick up an animal that was injured on the highway... the closest animal hospital was Alpharetta Animal Hospital....words can not express what a great facility this is... they were helpful.. kind.. more then affordable for the work they did...can't thank them enough or recommend them enough...
Posted: 4/13/2009 • Last edited: 10/01/2010 • Link to this review
I moved from Marietta to Alpharetta a little over a year ago. During the past year all of my dogs have been treated by Dr. Perales. I had no interaction with Dr. Hines. On July 25 Dr. Hines examined Jade & advised that Jade was in bad shape & that he could keep her overnight & give her some fluids. But it would be my decision if I wanted to try to keep her going or have her euthanized. I asked about the decline in her ability to use her back legs & he said it was deterioration in the nerves & muscles just like in an old person. He explained that he would give Jade a pre shot to relax her & then administer the fatal dose & I reluctantly shock my head yes that I would proceed with the euthanasia. The assistant brought my Jade with her head high and looking around into the room and sat her on top of the table on a towel. Without even asking me if I wanted to spend time with Jade & say goodbye or if I was ready, Dr. Hines immediately stepped into the room with the injection & stuck Jade in the right rear leg. When that drug got into Jade's leg she screamed & screamed & screamed. He made not one move to comfort Jade. I said what is going on & he matter-of-factly said, "It just burns her." He just walked out. He came back into the room, flipped Jade onto her side & immediately put the tourniquet on her front leg to administer the fatal injection. I requested Dr. Perales. Dr. Hines is coldhearted unkind uncaring abusive & an outright cruel veterinarian. Stay away from this clinic!
Posted: 9/15/2008 • Last edited: 9/29/2012 • Link to this review
I left my healthy dog for boarding after she had her annual exam. We have been bringing her there for 4 years. The vet and I discussed her treatment and the need for her shots and vacinations being updated. She did not receive the necessary vacinations or treatments for two days after she was dropped off. I called to check on her and was told she was fine. I pick her up and she is sick with kennel cough. I was told (by Dr Hines himself) when I complained that I needed to find a new vet since I was so unhappy! That's some way to handle a problem. It is my opinion that as this clinic gets bigger, there is a loss of communication. It is in a convenient location, but I would rather drive a little farther and trust that she is being well cared for. Alpharetta animal hospital has just lost my business and my respect. I would not recommend.
Posted: 7/14/2008 • Last edited: 10/01/2010 • Link to this review
I think we were very lucky to find Alpharetta Animal Hospital. We moved here last August and it was very close to our new apartment. They have been wonderful since day one. They even helped us track down where to buy the food our dog eats since we weren't sure where to get it down here. I don't mind the first come first serve policy, and I've never had to wait more than 30 minutes. The entire staff is very friendly and helpful!!!
Posted: 5/22/2008 • Link to this review