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Alpharetta Internal Medicine

1 star rating 2 Reviews

(770) 475-2377(770) 475-2377

1380 Upper Hembree RoadRoswell, GA 30076

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Reviews

  • Alpharetta Internal Medicine - Roswell, GA -  RoswellCitizen

    Reviews: 4

    Great doctors. Sub-par office staff.
    RoswellCitizen (4 reviews)
    8/27/2013

    I've been a patient for many years. The doctors are great. The office staff, however, is not. Calling in to make appointments for lab work or get a prescription refilled is hit-or-miss (mostly "miss"). Most recently, I called in to have labs done. Five days later, I get a call from my pharmacist saying a refill had been called in. When I went to get my refill, the pharmacist said the doctor's office said I needed to call in to make an appointment for labs. Wait...this is what I had called them about to begin with! Also, I didn't even need a refill at the time. Similar issue for getting an appointment. After leaving a message, I typically don't get a call back with an appointment time. They seem nice enough in person; they just don't quite understand customer service over the phone. UPDATE: Just called them (Tuesday, 12:27pm). Message stated the office was currently closed but that their hours are 8:45am until 4:45pm Mon - Fri and that I should call back during those hours. *facepalm*

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  • Alpharetta Internal Medicine - Roswell, GA -  Mudgie

    Reviews: 11

    Best practices - NOT in this practice
    Mudgie (11 reviews)
    12/15/2010

    Mistakes, unsupervised, too busy, poor communications, a practice is only as good as weakest link.

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