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Alpharetta Internal Medicine

(770) 475-2377

1380 Upper Hembree RoadRoswell, GA 30076   map »

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Reviews

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Great doctors. Sub-par office staff., 8/27/2013

I've been a patient for many years. The doctors are great. The office staff, however, is not. Calling in to make appointments for lab work or get a prescription refilled is hit-or-miss (mostly... "miss"). Most recently, I called in to have labs done. Five days later, I get a call from my pharmacist saying a refill had been called in. When I went to get my refill, the pharmacist said the doctor's office said I needed to call in to make an appointment for labs. Wait...this is what I had called them about to begin with! Also, I didn't even need a refill at the time. Similar issue for getting an appointment. After leaving a message, I typically don't get a call back with an appointment time. They seem nice enough in person; they just don't quite understand customer service over the phone. UPDATE: Just called them (Tuesday, 12:27pm). Message stated the office was currently closed but that their hours are 8:45am until 4:45pm Mon - Fri and that I should call back during those hours. *facepalm*

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Best practices - NOT in this practice, 12/15/2010

Mistakes, unsupervised, too busy, poor communications, a practice is only as good as weakest link.

Displaying 1-2 of 2

Reviews

RoswellCitizen

Reviews: 0

Great doctors. Sub-par office staff.

I've been a patient for many years. The doctors are great. The office staff, however, is not. Calling in to make appointments for lab work or get a prescription refilled is hit-or-miss (mostly "miss"). Most recently, I called in to have labs done. Five days later, I get a call from my pharmacist saying a refill had been called in. When I went to get my refill, the pharmacist said the doctor's office said I needed to call in to make an appointment for labs. Wait...this is what I had called them about to begin with! Also, I didn't even need a refill at the time. Similar issue for getting an appointment. After leaving a message, I typically don't get a call back with an appointment time. They seem nice enough in person; they just don't quite understand customer service over the phone. UPDATE: Just called them (Tuesday, 12:27pm). Message stated the office was currently closed but that their hours are 8:45am until 4:45pm Mon - Fri and that I should call back during those hours. *facepalm*

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Mudgie

Reviews: 0

Best practices - NOT in this practice

Mistakes, unsupervised, too busy, poor communications, a practice is only as good as weakest link.

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