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Alpharetta Internal Medicine

(770) 475-2377 atlanta.citysearch.com...

1380 Upper Hembree RoadRoswell, GA 30076 map it »

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Reviews

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Great doctors. Sub-par office staff., 8/27/2013

I've been a patient for many years. The doctors are great. The office staff, however, is not. Calling in to make appointments for lab work or get a prescription refilled is hit-or-miss (mostly... "miss"). Most recently, I called in to have labs done. Five days later, I get a call from my pharmacist saying a refill had been called in. When I went to get my refill, the pharmacist said the doctor's office said I needed to call in to make an appointment for labs. Wait...this is what I had called them about to begin with! Also, I didn't even need a refill at the time. Similar issue for getting an appointment. After leaving a message, I typically don't get a call back with an appointment time. They seem nice enough in person; they just don't quite understand customer service over the phone. UPDATE: Just called them (Tuesday, 12:27pm). Message stated the office was currently closed but that their hours are 8:45am until 4:45pm Mon - Fri and that I should call back during those hours. *facepalm*

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I have/had been going to Alpharetta, 5/30/2012

I have/had been going to Alpharetta Internal Medicine for more than ten years, and this morning when I went for an appointment I had made at least two weeks ago, I was told I was not in their system,... and they could not see me today. They were going to do the blood work (since I had to be fasting), then reschedule the appointment. I had planned to get a renewal of my prescription medicine at today's appointment, but when I asked about it, I was told they couldn't do that since I am now a ""new"" patient, since I'm no longer in their system. The office staff was not at all professional. I've seen a LOT of turnover in the office staff over the years, and it just gets worse each time. I am very unhappy with my experience and after TEN years of going there, I've decided it's time to find a new doctor. I would not recommend this office to anyone.

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Reviews

RoswellCitizen

Reviews: 4

Great doctors. Sub-par office staff.

I've been a patient for many years. The doctors are great. The office staff, however, is not. Calling in to make appointments for lab work or get a prescription refilled is hit-or-miss (mostly "miss"). Most recently, I called in to have labs done. Five days later, I get a call from my pharmacist saying a refill had been called in. When I went to get my refill, the pharmacist said the doctor's office said I needed to call in to make an appointment for labs. Wait...this is what I had called them about to begin with! Also, I didn't even need a refill at the time. Similar issue for getting an appointment. After leaving a message, I typically don't get a call back with an appointment time. They seem nice enough in person; they just don't quite understand customer service over the phone. UPDATE: Just called them (Tuesday, 12:27pm). Message stated the office was currently closed but that their hours are 8:45am until 4:45pm Mon - Fri and that I should call back during those hours. *facepalm*

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by LTay at Citysearch

I have/had been going to Alpharetta

I have/had been going to Alpharetta Internal Medicine for more than ten years, and this morning when I went for an appointment I had made at least two weeks ago, I was told I was not in their system, and they could not see me today. They were going to do the blood work (since I had to be fasting), then reschedule the appointment. I had planned to get a renewal of my prescription medicine at today's appointment, but when I asked about it, I was told they couldn't do that since I am now a ""new"" patient, since I'm no longer in their system. The office staff was not at all professional. I've seen a LOT of turnover in the office staff over the years, and it just gets worse each time. I am very unhappy with my experience and after TEN years of going there, I've decided it's time to find a new doctor. I would not recommend this office to anyone.

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by rock01 at Citysearch

No return call STILL!! Do not use this Doctor's office

I have NEVER used a Doctor's Office with such horrible customer service before. I have still not received a return call from Yolanda (the office manager) in regards to scheduling an Echo Cardio Gram that Tina Strickland(nurse practioner) wanted me to have done. Lindi(receptionist) said that I would be receiving a call back LAST WEEK...Yeah, no response! Do yourself a favor go find another Doctor; there are plenty of good Internal Medicine Practices in Alpharetta....I would suggest an Emergency Clinic before this Doctor's office. I will moving forward with NORTH FULTON FAMILY MEDICINE....they actually returned my call....

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by Carol Perry at Citysearch

The Very Worst Doctors Office I've ever been to!!

I had made an appt. for my husband at 8:45 yesterday and after we got there, they said that we didn't have an appt. and then waited 15 mins. at the front desk for them to confirm the visit, then argued with us saying that they hadn't done his blood work and I said that they did. Rude is not the word - they are s___ a___s to say the least. I worked for the State of GA and if we EVER treated the public like this office, we would have been fired. Not only are they nutcases but they don't know what they're doing. New system in place is a bunch of hooey- they are the most incompetent, idiots I've ever dealt with. The appt. secretary looks like one of the stepford wives - stoic and claimed she didn't know the woman that worked there before her. Waiting 48 hours to return a nurse call is outright preposterous!! You could die waiting for a phone call from them. If you value your health and well being - take my word for it 'GO FIND ANOTHER PRACTICE'! They should CLOSE this office down due to incompetence!! I myself am looking for another Internal Medicine Group because they're like fish - there are more in the sea!! Charge you extra $25 too if you can't make the co-pay! The doctors are trying to pay for their condos and boats and could care less about you.

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by Joe1234567 at Citysearch

They are TERRIBLE!!!! RUDE!! Will wait forever!

In total in three visits I waited a total of 4 hours for about 35 minutes of actual health-care work. The staff is terribly rude, but the fact that they never have called to give me any results in 3 weeks says a lot! They are unorganized, inconsistent, and very, very, very rude. This happens after you try 3 times to get through their phone system to actually confirm an appointment! Don't bother complaining.....their office manager will only say that they are ""really busy ......and you will just have to wait"". ""If you reschedule your appointment we will charge you for this one and the next one"".WOW!!! Good luck

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by gerry1245 at Citysearch

Great service? Why aren't you getting the same????

I have been going to this practice for almost 2 years. I haven't had a single problem. The doctor I see is very caring, prompt (never wait long, if at all) and her nurse is very caring and calls me back before that day is over. Their voice mail states up to 48 hrs, but it is never an issue. I worked in a medical practice, and this one is no different from any other practice. YES their phone system is terrible, but if you are nice and patient you will receive prompt care. Maybe some of you are TOO NEEDY to wait for a callback. I really like the facility and parking. You do not have to park in a parking garage to access the building. The front office staff was very nice to me. Maybe the old saying ""treat others the way you want to be treated"" is true.

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Mudgie

Reviews: 11

Best practices - NOT in this practice

Mistakes, unsupervised, too busy, poor communications, a practice is only as good as weakest link.

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by ellet at Citysearch

Low quality receiptionists

When you enter Alpharetta Internal Medicine don't expect to be greeted with smiles. But first you'll have to stand there and wait until they finish typing whatever they are typing. Whoever hired the young brunette with the round face showed very poor judgement. Her only talent is back-talking and sass. I came to pick up a perscription for my husband (after a telephone conversation with his nurse instructing me to do) and was met with rude resistance and a lecture on their policies for 10 minutes before she finally went back and got the perscription. We have been patients for over ten years and wonder why we continue. It is time for the doctors to drain the swamp and hire some ladies who can be pleasant and show some good manners toward the patients (who by the way, furnish the salaries of the employees there.

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by KDShopps at Citysearch

Good Docs/ Lousy Staff

Once you get inside the office, the experience is just OK, but the telephone staff portrays a terrible image for this practice. My elderly parent has been a patient for over 10 years; and I feel sick every time I have to contact this outfit. In my experience the nurses and medical assistants who work directly with the docs are good, the docs are good, but if you call them, be prepared to be talked over, interrupted and spoken to as if you are a moron. Shame on anyone who does not appreciate their job in this economy.

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by barb3 at Citysearch

Worst Dr. and staff!

This is the rudest office staff I have ever seen. I had been going to this Dr. for more than ten years. Then my husband got sick and went to the emergency room. He was diagnosed for a kidney stone, for the next three weeks I was calling them to get an appointment, but they were too busy. He finally got an appointment and they sent to the hospital immediately, WE HAVE NEVER HEARD FROM THEM AGAIN! My husband was in complete kidney failure and diagnosed with multiple myeloma, one month earlier appointment could have saved his kidneys. This was a life changing disaster for him and our family. DO NOT SEE THIS DR!

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by eddie4 at Citysearch

Worst Experience I've Ever Had

I went to this doctor's office on a Monday and was given a medication which I had a severe allergic reaction to. I called at 9am the next day saying it was urgent, and no one ever bothered to call me back. I was still having an adverse reaction by Friday, and when I called the lady who answered at 3:30pm said everyone was busy and no one would be able to call me, even though I had an emergency. Appalling.

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by vtgirl123 at Citysearch

terrible practice!!

If you want caring doctors, competient ,knowledgable staff do NOT use this medical practice!!! I have never been treated so poorly in my life. Phone calls are never returned, the doctors overbill for everything and couldn't care less about you.

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by BeetzMee at Citysearch

Customer Care

After going to this practice for years, I've finally decided to move on. The reason? You have to HOUND the front office for information, follow up on scripts, etc..etc....it's just way below accepted standards. I don't doubt the doctors and their expertise but frankly, after having to hound the front office for everything after the visits, it's just not worth it.\r\rThe staff tends to be anywhere from friendly to annoyed when you call. If your staff doesn't like working there, FIRE them...perhaps a dose of this economy, or lack thereof, will do them some good.\r\rWhile everyone can appreciate your overhead and the need to push as many appts through as possible, this is not the way to run a practics. If you don't want the PPO/HMO dollars, great, quict taking new patients. \r\rIf, however, you do take them, then treat aggressively, not ""need to see you 6 times in the next 6 weeks so we can whack the insurance company over and over and over again until we get the revenue we need to treat you""\r\rCapiche? Believe it or not, we work too. Long hours to boot. If you can handle the requests the first time, then do so. If not, quit taking so many clients. \r\rWork on the staff's attitude, the economy should get their minds right.....then, try maximizing the visit not maiximize the NUMBER of visits.\r\rYou can do better. Your patients deserve it.

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by ATLSTH1969 at Citysearch

They really need to take a hard look at their office staff

While the doctor I have seen several times was personable and knowledgeable (if a bit rushed at times), the office staff is brusque at best and rude at worst. I had originally rated this office with one star after an hour and a half spent trying to handle a very simple request over the phone, most of that time spent navigating a very frustrating phone system...but in retrospect, the quality of care I received was good, but the treatment that I received from the office staff greatly detracts from the overall experience. If they can bring the quality of the office staff more in line with the quality of the physicians, a four or five star rating would be possible.

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by rev2 at Citysearch

WORST DOCTORS OFFICE I'VE EVER BEEN TO

FIRST LET ME SAY - I TRIED DR. HOLBROOKS OFFICE FOR ALMOST A YEAR. I KEPT GIVING THEM THE BENEFIT OF THE DOUBT - HOPING THEY WOULD SOLVE THIER PROBLEMS - BECAUSE I LIVE SO CLOSE. UNFORTUNATELY, THEY ONLY KEEP GETTING WORSE! THEY TREAT YOU LIKE CATTLE. THEY HAVE NO PEOPLE SKILLS. THEY NEVER EXPLAIN ANYTHING. I ONCE ASKED FOR A CHECK UP AND THEY TOLD ME THE FIRST AVAILABLE TIME THEY HAD WAS 5 MONTHS AWAY! LAB WORK IS ALWAYS LATE OR LOST. NOBODY EVER CALLS YOU BACK WITH LAB RESULTS. WHEN YOU TRY AND CALL - YOU NEVER TALK TO A LIVE PERSON - EVER! I REALLY HAVE NO CLUE HOW THEY STAY IN BUSINESS!

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