Alpine Fence Co

Will not respond to phone calls about defective product they installed.
Screw Hook and Eye Hinge on gate of wooden fence they installed July, 2008, snapped off. I called about in April, 2010, about 6 weeks ago and left message. Called again a week later and left message. No responses. Called from different number 2.5 weeks ago-finally spoke to someone which leads me too they just weren't answering calls from my home#. Woman said they had gotten my messages (!)and he would repair it at beginning of following week. Did not show. I called again and left message-no response. I have repeatedly stated in my messages that I cannot repair this myself. I told the installer that the hinge was too tight from the start but he had told me it would "loosen up". I rarely use this gate. The fence cost me $2550. I wanted a privacy fence. Now, because this gate faces the road and I cannot close it, I have no privacy. It would probably take him 10 minutes to remove and repair the damaged parts.I have no one who can do this for me! Also, I did not even mention in my messages to Alpine Fence, that another gate that he installed cannot be latched although the hinges are not broken. I thought I would show it to him when he came to repair the broken one. I never said "This has to repaired immediately!". 6 weeks ago I was willing to wait. Now I am not which is why I am filing a complaint because not once has he returned my calls. He also did not respond to BBB complaint I filed.

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