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Posted on
6/17/2010
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Will not fix defective hinge
Will not respond to phone calls about defective product they installed.
Screw Hook and Eye Hinge on gate of wooden fence they installed July, 2008, snapped off. I called about in April, 2010, about 6 weeks ago and left message. Called again a week later and left message. No responses. Called from different number 2.5 weeks ago-finally spoke to someone which leads me too they just weren't answering calls from my home#. Woman said they had gotten my messages (!)and he would repair it at beginning of following week. Did not show. I called again and left message-no response. I have repeatedly stated in my messages that I cannot repair this myself. I told the installer that the hinge was too tight from the start but he had told me it would "loosen up". I rarely use this gate. The fence cost me $2550. I wanted a privacy fence. Now, because this gate faces the road and I cannot close it, I have no privacy. It would probably take him 10 minutes to remove and repair the damaged parts.I have no one who can do this for me! Also, I did not even mention in my messages to Alpine Fence, that another gate that he installed cannot be latched although the hinges are not broken. I thought I would show it to him when he came to repair the broken one. I never said "This has to repaired immediately!". 6 weeks ago I was willing to wait. Now I am not which is why I am filing a complaint because not once has he returned my calls. He also did not respond to BBB complaint I filed.
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