Altuscio has been a great company to work with so far. We just started using them and they've really done wonders for us. I've appreciated their attentiveness to our issues and their quick response to our service calls. The techs we have spoken to know their stuff and can fix issues relatively fast. They get 2 thumbs up from us!
Posted: 7/27/2015 • Link to this review
I have to write Altuscio a 4-star plus review due to their exceptional service, I usually only write a review when I have an issue with a company. I am not a "tech-savvy" person so when I called Altuscio for assistance with my home office they diagnosed everything for me and helped me understand my computer issues. The technician who came to my home was courteous, knowledgeable, and he got the job done quickly. I have recommended Altuscio to several of my business colleagues and they have sang their praises as well. In short, Altuscio is a great IT company!
Posted: 10/02/2013 • Link to this review
I have to give Altuscio a round of applause for helping me purchase the right computers, tablets, laptops, setting everything up for me, installing all necessary software, and supporting our computers when some things have gone haywire. We have been using Altuscio for about a year now, and they have helped us transition from an old office to a new one, and I felt the need to express my gratitude for all their help this past year! I wouldn't use anyone else!
Posted: 6/11/2013 • Last edited: 10/02/2013 • Link to this review
Altuscio has really helped our company with all of our IT issues and upgrade needs etc. I call in describing our issues, they identify the problem immediately, and they go through an efficient process to fix the problem. Anytime I need quotes on new equipment or upgraded software, they are diligent and provide me with competitive pricing. I can't say enough good things about their staff and the excellent level of service I have always received when I call in. I recommend Altuscio to everyone I know!
Posted: 1/21/2013 • Link to this review
We had a IT company for three years and they could never fix out network dropping issues. We hired Altuscio and in 1 week they had fixed the issue. Our employees were so happy. We have now used Altuscio for almost 1 year and they have been great to work with. Best IT company in Atlanta for sure!
Posted: 12/23/2012 • Link to this review
Our company had a terrible experience with Altuscio. They were responsible for servicing our computers but every time we had an issue, we were treated like dirt and could never fix any problems. They always blamed us for everything. They refused to come out when we call claiming they could fix everything over the internet. But when things went horribly wrong, they sent a tech to the office. They told us that one of our computers had several defective parts and had to be replaced, and they would sell us a new computer. But it turned out to be a simple fix and everything they said was just a lie to try to sell us more equipment. The turnover in the company is incredible. Over the 6 months we used Altuscio, we never had the same tech twice. And it is no wonder, because Ben Silliman is so arrogant and rude, I can't imagine that anyone would be able to work for him. We really didn't realize how horrible Altuscio was until we hired a new computer company who uncovered tons of additional problems they had created. And the new company was much cheaper too!
Posted: 10/25/2012 • Link to this review
With the amount of turnover in techs its no wonder the service has been dropping as of late. Techs normally don't last more than a few months and it's obvious they hate working there. Seems like a lot of micro management. We took our business elsewhere.
Posted: 9/27/2012 • Link to this review
Not sure what the exact service issue was since it was not described here. Justanotherguy please contact our CEO Ben Silliman and he can help with what your issue is. Altuscio has 5 techs that have been with us over 4 years and 1 that has been with us over 8 years. So your post is inaccurate in this regard. We can only fix the problems that we know about. Please contact us and let us know what your issue is and we will be glad to help.
As a small business owner I didn't have the money to buy all new servers and all the latest software. Altuscio came through with everything I needed, all accessed over the web, so I didn't have to install anything and I only pay a low monthly fee. Pretty cool and it works great. Keep up the good work!
Posted: 5/14/2010 • Link to this review
Finally we found a reliable company that can take care of all our needs. Altuscio Networks staff is very professional and accommodating. They were able to solve our issues in a very timely manner. We would definitely use them again.
Posted: 9/18/2008 • Link to this review
We have used Altuscio for several years I have called Ben on a number of occasions to help me figure out how to do something (at the office, remote access, traveling with a laptop). I do not know IT lingo, so Ben often has to question me in detail to figure out what's going on and how to get to the problem and resolve it. He's great at this communicatation process--and patient--which really helps since I am not familiar with what are probbly obvious terms for most clients.
Posted: 8/01/2008 • Link to this review
Ben and his team are always available when I need them. He listens to what you want to accomplish and he has always designed and installed a system that met my needs. To work with a team that is always on time, effecient, actually deliver what you ask for and deliver a quality of "First Time Resolution" is a joy. I have never even considered using someone else.
Posted: 7/27/2008 • Link to this review
As a non-profit organization, service and value is very important. After dealing with several other IT companies I finally came across Altuscio. We started in Jan. 08 with them having a lot of issues on a fairly new server that other IT companies could not fix. The staff at Altuscio was amazing in clearing up the problems so quickly and have continued to monitor our system. They are very easy to get a hold of when something comes up and take care of problems immediately and are there for us as we grow. I have never met a more professional group willing to help and provide top notch service with great value. Why would you look anywhere else.
Posted: 7/26/2008 • Link to this review
I have used Altuscio Networks for my business and personal needs. They have it so simple that it is amazing how quickly they accomplish the worst possible problem in just minutes. The best move I have made in the last few years we to hire Altusico
Posted: 7/23/2008 • Link to this review
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