AmeriServ Garage Doors, Electrical, HVAC

3 star rating 99 Reviews

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5067 Bristol Industrial WayBuford, GA 30518

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Reviews

  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  jjshornet8893

    Reviews: 1

    Please do not use these people
    jjshornet8893 (1 review)
    8/12/2017

    This company is the worst company ever. Please do not use them. I ordered garage doors 6 weeks ago and still can not get them installed. I ordered standard doors nothing special. Each time they are scheduled to be installed they call and say that the doors are not in stock. I spoke with someone name Chas and he asked if I got confirmation for the install dates. I trust that when someone from the company calls and gives you a date, that's confirmation enough. When I sent an email to Chas asking for confirmation on the dates they promised he will not respond. Please do not use this company, they will only steal your money.

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  SBNorwood

    Reviews: 1

    Repaired Garage Door
    SBNorwood (1 review)
    8/09/2017

    I had a wonderful experience with Levelle on August 9, 2017. My scheduled window was between 11am to 2pm, however, he called to let me know that he was able to come earlier that morning, if it were okay with me. He was quite pleasant and thoroughly explained my options, as well as the cost. He even programmed a universal remote he had to replace a broken remote I had for one of my doors. He was quick and I will be using AmeriServ again in the future. All of your technician should have that pleasant and professional personality as Levelle.

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    Project Details

    Area Villa Rica, GA

    Cost Less than $250

    Date August 2017

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  TJHDAH

    Reviews: 1

    Dishonest Service Provider
    TJHDAH (1 review)
    6/15/2017

    AmeriServ was who I bought my garage doors from so I naturally called them for service. When the tech arrived; a day after my original appointed because I was bumped at the last minute after I was told he was on his way. He confirmed the torsion spring did need to be replaced and the repair cost was $500. I asked how it would possibly cost $500 to simply replace the torsion spring which cost between $30 - $50 at the Home Depot. The tech told me that he had to replace all the rollers, cables and recalibrate the opener etc.... I said I only wanted the torsion spring replaced. He called his supervisor and I was told he could not perform the service unless he replaced the other items as well. I was so mad I was going to tell him to leave, but I wanted the door fixed and didn't want it to drag into the next week. So I agreed to pay the $500 and the tech did the repairs and it took about an hour. I checked the price of the rollers and cables at the Home Depot and each item cost around $14.00. Bottom line was the cost of parts was less than $80 so the cost of labor was over $400 for one hour of work. When finishing up the tech said there was a bad panel on my garage door opener and need to be replaced. I asked how much and was told $600 installed for the same Chamberlain opener I can buy for $200 at the Home Depot. I didn't replace the opener and my old opener is working just fine.

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    Project Details

    Area Lawrenceville, GA

    Cost $250 - $499

    Date June 2017

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  coachlou

    Reviews: 1

    Worst ever
    coachlou (1 review)
    5/11/2017

    Worst customer service I have ever experienced in any business I have dealt with. The main phone number is never answered on time. Ordered a garage door 2 months ago based on their recommendation. Was supposed to be installed three weeks ago. Delayed till this past Friday and now was supposed to be installed today from 10-1 - Confirmed with their office yesterday that it would be installed today. Get a call from the tech today and says he does not have all the parts. Call the office and they ask for a confirm number. My bad for not getting one yesterday but when someone confirms that it will be installed today you take their word for it. Spoke to some guy name Chas or something like that and he said he would like to help but we need a confirm number. Giant run around and now we will get part of the door up on Monday. What a bunch of incompetent hucksters. If I did not have to spend 50 percent on a re stocking fee I would have canceled the order. Buyer beware these people and company SUCKs!

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    Project Details

    Worst customer service I have ever experienced in any business I have dealt with. The main phone number is never answered on time. Ordered a garage door 2 months ago based on their recommendation. Was supposed to be installed three weeks ago. Delayed till this past Friday and now was supposed to be installed today from 10-1 - Confirmed with their office yesterday that it would be installed today. Get a call from the tech today and says he does not have all the parts. Call the office and th

    Area Roswell, GA

    Cost $1,000 - $2,999

    Date May 2017

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  muddflap

    Reviews: 1

    Total Scam Artist
    muddflap (1 review)
    3/20/2017

    Asked for a deposit before any work. Never came first appointment. Rescheduled second, and came late when they actually came. Asked for a refund. Still waiting.

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    Project Details

    They didn't do any work.

    Area Alpharetta, GA

    Cost $250 - $499

    Date March 2017

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  Ckuntz

    Reviews: 2

    Warranty issues
    Ckuntz (2 reviews)
    3/07/2017

    Ameriserv garage doors & openers does not stand by their warranty. We had garage door repair work done in December. This week we had issues again. Even though our repair receipt stated a year on parts and 90 days on labor, they would not honor the labor warranty that was in the qualifying time frame. The proclaimed "director of sales" refused to let me talk to a higher boss or manager saying he was the highest under the owner & he screened the owner's calls & would not let me through. He was very unprofessional & kept padding days in the warranty time line like the day they actually did the original warranty work when I didn't have use of my garage door & the day they actually came out to fix the problem the second time even though I called the day before they wanted to add their delay to my warranty timeline. Even adding these days, we were still in the 90 day time frame. He also tried to tell me the part was defective & not their fault but the manufacturers so they should be paid for labor the second time around. Every time I tried to talk with the owner or someone beside the sales director I was diverted back to him. I would never recommend this company to anyone. They were very unprofessional & do not stand by their warranties. I see I am one of many who have many complaints against this company.

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    Project Details

    Area Mableton, GA

    Cost $500 - $999

    Date March 2017

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  OneWOrld200

    Reviews: 1

    The WORST service EVER!!
    OneWOrld200 (1 review)
    2/28/2017

    The WORST service ever!! I had scheduled for them to come out on Jan 18th to install a commercial garage opener. They didn't show. So, I checked out the reviews for them and that should have been my first indication of what kind of people I was dealing with! CROOKS!! After trying to get my money back, they refused and offered a free maintenance plan for 2 years $600 value. I had to reschedule with them again for the following week. Jan 25th SURPRISE SURPRISE NO SHOW AGAIN!! I called and CHAS agreed to give me my money back. I was happy with that. But as of today, Feb 28th, I'm still waiting on my refund! I keep getting the run around! I call and they recognize my phone number so they quickly put me on HOLD!! I call from another phone and WOW they answer!! But then I talk with someone else and they don't have any idea what's going on. I have sent receipts showing they charged my credit card. And of course I get the "we will take care of this"! They don't!! PEOPLE stay away from this company and don't trust them with anything you have. A BUNCH OF CROOKS!!! SCAM!!

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    Project Details

    The WORST service ever!! I had scheduled for them to come out on Jan 18th to install a commercial garage opener. They didn't show. So, I checked out the reviews for them and that should have been my first indication of what kind of people I was dealing with! CROOKS!! After trying to get my money back, they refused and offered a free maintenance plan for 2 years $600 value. I had to reschedule with them again for the following week. Jan 25th SURPRISE SURPRISE NO SHOW AGAIN!! I called and

    Area Tucker, GA

    Cost $500 - $999

    Date January 2017

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  Blackthorne99

    Reviews: 1

    Took My Money and Ran!!
    Blackthorne99 (1 review)
    2/06/2017

    Came out 12/27/16 to repair a broken spring and upsold me to a complete set of garage doors. They'd been on my list of Things To Do, so that would have been fine. They collected $1063.03 from me which was supposed to be 65% deposit. Because of a special color order, delivery was scheduled for Jan 31st. On Jan 30th, I called because my schedule was packed and I needed to reschedule - next available delivery was today. Halfway through my delivery window, I called to find out when my doors were arriving because I hadn't yet gotten a call that they were on their way. Amanda, in customer service, advised me that the vendor had contacted them on Feb 4th to say there was a mix-up with the order and it would be reordered and 6-8 weeks before they could deliver my doors. No one EVER called me to say there was a problem with the order. No one EVER called me to advise the doors had not arrived in stock and therefore could NOT be installed. Even when I *called* them on January 30th, they did not advise me that the doors had been received. No one called me to tell me they were NOT coming out today to install what I paid for. After thinking it over, I decided to cancel and get my doors from someone else. And their sales manager - WHO REFUSED TO GIVE ME HIS NAME - stated they were going to charge a 50% restocking fee. To restock WHAT?!?! The doors were NEVER ordered. They were NEVER built. There is NOTHING to restock.

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    Project Details

    Was supposed to be full double garage door installation. Initially came out to repair a broken spring, but didn't even do THAT because that was to be part of the install.

    Area Roswell, GA

    Cost $1,000 - $2,999

    Date December 2016

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  dereques

    Reviews: 1

    Worst Customer Service Ever
    dereques (1 review)
    2/06/2017

    Extremely Poor Quality Work and Service. They brought the wrong color and wrong size doors and still haven't corrected the problem in over a month. The installer split several floor joist in the basement and was planning on leaving it that way if I hadn't inspected the work. The doors weren't installed level. One of the door openers wasn't fully operational. They have tried ordering the correct panels but can't seem to get them to the vendor for pick up. I would NOT recommend using this company for any of your service needs. I should not have paid for the work until they had completely correct the job... maybe then I would have been a priority.

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    Project Details

    Company hired to install 2 new high efficiency garage door and battery backup door openers.

    Area Marietta, GA

    Cost $1,000 - $2,999

    Date December 2016

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  anushahm

    Reviews: 3

    Horrible horrible horrible
    anushahm (3 reviews)
    1/23/2017

    I cannot stress how awful this experience was. I will never use them again and will tell everyone I know about how unprofessional they are. We paid in mid dececmber and they told us they would come on January 10th. Didn't come. They delayed it twice more. When they finally showed up, they said they need to buy another panel. They said they would be hear 4 days later. On the day the rescheduled "due to humidity" which there was none of. Rescheduled to Monday. Had us waiting for 6 hours. Told us 4 different times that they would be here in less than 30 min. Worst company I have dealt with.

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    Project Details

    Garage door panel replacement

    Area Duluth, GA

    Cost $500 - $999

    Date December 2016

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  HWarrior

    Reviews: 1

    Dishonest
    HWarrior (1 review)
    1/17/2017

    Thankfully because of people like you who write reviews we did not engage their services. No quote over the phone. $500 in person to change one spring. I asked for a quote for both and he said $900 with a coupon. It was hard for me to believe that it could be so much. I first saw the 4 star review and then dug deeper and saw all of the one stars with comments. At the end of his negotiations, he said he would take $600 for parts and labor. I said I'd get back with him. Today, I got a legitimate quote from a local company $249 for both doors. Honestly, if he had said $500 for both I would have done it... and ended up paying twice as much. Their $1,000 list price is 4 times what is reasonable. I'm surprised the scam routine can still survive and thrive in today's Internet world.

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    Project Details

    Garage door repair

    Area Canton, GA

    Cost $500 - $999

    Date January 2016

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  Musicinme

    Reviews: 1

    Swindlers
    Musicinme (1 review)
    12/22/2016

    We ordered a service and were required to pay upfront. Since their name pops up on Google as having 5 stars, we thought they could be trusted with the money. Unfortunately, it was only AFTER they took the money and ran that we realized those reviews are on Ameriserv's own website. They actually have a lot more 1-star reviews on other sites, and now we know why. They don't return our calls asking about the money, and just keep putting us off by sending us to the office mgr.'s vm. If we talk to her at all, she says she'll get back to us before the end of the day, but doesn't. Chaz, their sales mgr/Mafioso hitman does his very best to intimidate customers with threats of harassment if you call to ask about the money they owe you. They'll do or say ANYthing to get rid of customers wanting a refund for services not rendered....well, anything except refund the money, that is.

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    Project Details

    They did zilch. Zero. Nada. Nothing.

    Cost $500 - $999

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  Northsiderdental

    Reviews: 1

    Loyal and Dishonest Staff
    Northsiderdental (1 review)
    11/29/2016

    It's stunning that this company has been staffed with so many who're willing to lie again and again and again. First of all, they no longer do HVAC or electrical and haven't for over a year, even though their website still says they do. Secondly, they're one of those who "presell" jobs, insisting on upfront payments, or partial payments. Don't do it! You'll never see that money again, even if the job is never done. Even when you've got the credit card statement and invoice that proves you paid them money, they'll all claim they no longer have the paperwork that proves you paid.

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    Project Details

    they did nothing...except collect money.

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  skosbu

    Reviews: 3

    DO NOT USE THIS COMPANY!!!
    skosbu (3 reviews)
    11/16/2016

    DO NOT USE THIS COMPANY!!! Our garage door was not working so we called them out, and we were quoted a $59 service fee that could be applied to the service cost. Try 1 - Appointment window from 3-6, and my wife missed a call at 2:20 saying they were at our house. She received a call at 2:50 and she told them she was leaving work and would be home soon. They rescheduled because the technician had already left (This was at 2:50, 10 minutes prior to the appointment!) Try 2 - This time the appointment was scheduled from 4-7 to make sure we would be here if they showed up a little early. This time we got a call at 2:50 saying they would be here in 30 minutes! Luckily I could get home in time to meet them, even though AGAIN they were 40 minutes early! The technician said there would be a $99 minimum labor charge, and I agreed. 15 minutes later all was fixed...and then he hands me a bill for $159! I told him we were told the service fee would be applied to the service and he called his manager. They agreed that the $59 was supposed to be applied to the service fee, but they were charging it anyway because we were not here to meet them when they showed up 40 MINUTES early. Also, they made the technician give us the bad news. Terrible customer service, dishonest business practices and they are afraid to deliver the bad news.

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    Project Details

    Fixed a garage door.

    Area Snellville, GA

    Cost Less than $250

    Date November 2016

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  • AmeriServ Garage Doors, Electrical, HVAC - Buford, GA -  burkesb

    Reviews: 8

    Stole my money- provided NO service
    burkesb (8 reviews)
    11/15/2016

    I had used Ameriserv a handful of times for garage door service, so when they added an HVAC and Electrical division in 2014, I called and asked if they could install a microwave and vent it to the outside. They said yes. When the two men arrived, I had to tell them the job (they had not been told) and one of them said "we don't do that; we're electricians". He gave me two options: Pay them for coming out, or pay for the job and they'd send the right men to do it. I paid for the job, but later found they didn't have anyone who could do it. I asked for a refund. They refused, saying it wasnt possible, but they'd give me credit on another job. When I called early this year with another job, they said they had closed those divisions and now do Garage doors only. The problem is that I had downsized, and no longer have a garage. When I told them, they lied and claimed they no longer had any record of my payment. After reporting them to BBB and Ga. Dept of Law, they called, then sent an email saying they approved my refund, (and mysteriously knew the amount). After 3 wks, I called and called, and each time they've said they'd send the money that week or they'd call me "tomorrow", but, of course, they didn't call back, or send the money. When I called yesterday, after 8 months of pursuing them, and 8 wks after they wrote that they approved my refund, Chad, the sales mgr., told me refunds are impossible, and "maybe one day in the future, you'll have a garage".

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    Project Details

    They did nothing. They took no measurements, ordered no parts. They didn't lift a finger except to take my check.

    Area Roswell, GA

    Cost $250 - $499

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Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Kudzu's "Best Of" Winner

2012, 2013, 2015

Hours of Operation

  • MON
  • 7:00am
  • 9:00pm
  • TUE
  • 7:00am
  • 9:00pm
  • WED
  • 7:00am
  • 9:00pm
  • THU
  • 7:00am
  • 9:00pm
  • FRI
  • 7:00am
  • 9:00pm
  • SAT
  • 7:00am
  • 5:00pm
  • SUN

Photos

Album: Garage Doors
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