Since 2006, I have been securing gate passes from the airline counter agents to either meet or greet my minor son at the gate at the Hartsfield-Jackson International Airport in Atlanta. Most recently, my son flew on American Airlines and landed in Atlanta on July 09, 2011 (flight 1472). My sister and I secured gate passes from the American counter in Atlanta to meet my son at the gate. For his departing flight on July 30, 2011 (flight 1699) we again went to the counter to secure gate passes to see him safely board the plane. On this day, however, we were told only one of us could accompany my son to the gate. When I explained to the American agent that on his trip here we were both provided with gate passes, she inferred that we were dishonest and stated that only one person could accompany a passenger. I even pointed out the agent who previously gave us a pass as she was also working the counter. This individual denied providing us with gate passes. I have been flying my son back-and-forth for the last six years on a variety of airlines and this was the first time I have ever been told this was an "airport" policy much less being publically humiliated at the counter. If you enjoy the unexpected and you long to conduct business with an airlines that is always "right" then by all means take this culturally un-American adventure and fly American!
Posted: 8/15/2011 • Last edited: 8/14/2013 • Link to this review
I started to write a review for United Airlines, and accidentally posted it to the wrong airline company (American Airlines) (sorry guys). I can't delete it, so I am editing it with this explanation and giving it full ratings. As I see other people rate this company, I will adjust the ratings to whatever the average is, so that I won't mess up other people's average, until I can contact kudzu and get them to delete it. If any Kudzu types read this, please delete this review. I have never flown with American Airlines (but I will later, because United was AWEFUL). If this post sticks around, then I will just be forced to fly with them next time and write an accurate review (I'm not joking).
Posted: 1/07/2010 • Link to this review