This is written2011's TrustRating, which is based on both the number of reviews written2011 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful written2011 has been to the Kudzu community.
In the world of auto glass repair, you guys are tops! Someone broke into my car and I needed a new windshield quickly so as not to miss work. Your shop did expert work and had me back on schedule in no time.