Very unreponsive to needs. We signed a contract with American Choice, with Dan, 07/01/2015. The installation of multiple windows and doors began in 09/2015. The crew was polite, but always late, just didn't show up many days, and I got conflicting information from the crew versus the office. The crew stayed until 2300 one evening to finish the project and said that they would come back for the walk-through. The front door that they were installing was damaged during the install, and our oil-rubbed bronze handle was scratched up and crooked. Dan finally agreed to replace the door after commenting that they didn't make any real money off of the doors. The door did not arrive until November 2015, and we had to call to find out if it was in. The contractor subsequently either cancelled or was a "no-show" 7 times. We filed a dispute, and a new contractor was sent in January of 2016. He installed the replacement door, but there were issues with one of our bay windows with the installation. He came multiple times, didn't complete the work, and then they sent yet another subcontractor March/April 2016. Our window capping was mispainted and the window needs to be recapped....so, the project is still not officially completed as of the end of April 2016. We are being told to be patient as they cancel an appointment to finish the work yet again.
Replacement of twenty-one windows and the front door with transom and sidelights. The windows are great, but the customer service is horrible. We have been canceled on, put off, yelled at, hung up on, and told untruths.
Area Gainesville, GA
Cost $10,000 - $14,999
Date September 2015
Posted: 4/28/2016 • Link to this review
they did an excluissive job at my house, we have shooed around for windows and they had the best deal for us and their windows looked really nice and affordable, i recommend them highly
Posted: 10/27/2014 • Link to this review