Before we contacted American Dream, we were in a world of hurt. We had hired another local HVAC company to replace our ductwork so we could raise our ceiling height. They came with materials and performed 2 hours of demolition work, and then, essentially walked off the job. Apparently, this other company sold us a contract just as it was going out of business. Fortunately, the temperatures are not as cold this time of year in Phoenix, because we were without air, insulation and a ceiling until American American Dream came to the rescue. American Dream worked with us to complete the demolition and to properly install the ductwork. Russ and Terry, our technicians, were very informative, and sensitive towards our situation. Russ and Terry arrived in a timely fashion, and completed the work ahead of schedule. We also received unsolicited yet very helpful advice pertaining to our plumbing needs, and Russ and Terry provided other recommendations. After working with American Dream, I am now thankful that the first company walked from the job (regardless of whether we ever get our money back), because they were about to install the wrong size ductwork for our home, and who knows what other problems they were about to create. American Dream educated me on the importance of properly sizing ductwork, venting and returns. When it comes time to replace our 1991 air conditioning unit in 2009, we'll definitely be calling American Dream.
Posted: 11/13/2008 • Link to this review
We moved into our house in Tempe in 2006. With the heat continuing late into this year (2008) we found ourselves with not one, but two, VERY tired air-conditioners. We have used other companies in the past, but because of the economy as it is, we decided to get 3 different companies out to our home for an estimate. American Dream was the only one to arrive when they said they would. In addition to that, they were the most competitive and thorough. They estimated the cost before pressuring us to do any work, and when we agreed to the terms and pricing, they were well below their competitors and so knowledgeable and friendly, that we now know who to go to every time. Thanks American Dream. You named yourself appropriately!
Posted: 11/06/2008 • Link to this review
I waited for 2 hours past the expected time they said they would be here. After that I was told about the 59 dollar service fee that was supposed to be waived when the work was perfomed. They not only charge me a service fee, but also charged me 2.5 times what another company have to come back to get right. Never use them... I never will and I will tell everyone I know not to. VARY UNHAPPY
Posted: 8/06/2008 • Link to this review
Technician Tony was prompt and professional. He explained everything as he checked my A/C unit on what was going to be another blistering mid-June day. After quickly fixing my problem, cheaper than expected, their office called with one extra note from Tony about how long to expect maximum cool time. Great Service!
Posted: 6/22/2008 • Last edited: 8/06/2008 • Link to this review
Of course, like everyone else our a/c decides to die on one of the 1st hot HOT days of the year! So I called a bunch of places, and American Dream was the only one who answered and actually made an appointment with me for first thing the next morning (I called on Saturday evening). Terry was my technician, he was very thorough, he found the problem right away. He didn't do anything until he quoted us the price, and we felt it was very reasonable. We highly recommend this company, especially if you are in an emergency situation.
Posted: 6/15/2008 • Last edited: 8/06/2008 • Link to this review
Have used American Dream for both plumbing and HVAC service over the years - have received good, timely professional service. Lastest occurence was a sewer probnme at my son's residence. The plumber came and after investigating and discovering that there was a break in the pipe, advised that I contact an electrical contractor who was installing underground cabling in the rea, as they may have caused the damage. I did so and the contractor's crew did an outstanding job of finding and repairing the damage, to include reimbursing me for American Dream's charge for a service call. Of significance was the electrical contractor's comment that I was fortunate to have such an honest, professional plumber to have gotten the advice I did to contact him. The comment was that "most plumbers would have immediately started digging and charged me accordingly" and that having a plumber diagnose and offer another option was rather amazing". The contractor's position was that "if we caused the damage, we want to repair it". It good to find a couple of "customer oriented" businesses for a change.
Posted: 1/31/2008 • Last edited: 8/06/2008 • Link to this review
American Dream came to my home as the 3rd company to look at my AC unit that needed an upgrade. They told me that it was a split unit, and not what other companies had said it was. After looking around the equipment, they quoted me the best type of replacement option and said we can come do this as soon as you are ready. They did, it was amazing. I've never worked with such an efficient, kind, skilled, and good mannered team in my home. It was like I had my friend's working for me rather than contractors. They are true professionals, call on them first when looking to replace your AC or any other service they can provide you.
Posted: 9/30/2007 • Last edited: 8/06/2008 • Link to this review
Our air conditioning went out on a Friday afternoon and after calling 8 different companies finally found American Dream. They were the only ones that could come out that afternoon. Everyone else could not make it until Monday. A whole weekend of 105+ degrees was not an option. The repairman was here within the alotted timeframe and fixed the problem within minutes. Even though it was only a capacitor in the blower he did not try to sell us anything else. I would call them again....
Posted: 9/12/2007 • Last edited: 8/06/2008 • Link to this review
THIS COMPANY HAS BEEN NOTHING LESS THAN HONEST, RELIABLE AND ABOVE ALL PROFESSIONAL. THEY HAVE GONE ABOVE AND BEYOND IN MY CASE WHICH IS SOMETHING I COULDNT GET FROM ANY OTHER COMPANY I CALLED. I WILL RECOMMEND THEM TO MY FRIENDS AND FAMILY SHOULD THE NEED ARISE AND YOU SHOULD TOO.
Posted: 7/29/2007 • Last edited: 8/06/2008 • Link to this review
OVER THE LAST FIVE YEARS OR SO THE SERVICE HAS BEEN NOTHING LESS THAN OUTSTANDING. ALWAYS A PLEASANT EXPERIENCE FROM THE MOMENT THEY ANSWER THE PHONE WITH A SMILE. THATS SERVICE!!
Posted: 7/02/2007 • Last edited: 8/06/2008 • Link to this review
They came out to look at my AC unit, and couldn't figure out the problem. They replaced an expensive part and recommended I replace the whole unit. I called another company who came out and fixed it for a few hundred dollars--much less the cost of a new AC unit. I couldn't depend on their advice.
Posted: 5/07/2007 • Last edited: 8/06/2008 • Link to this review
We had just moved into our home and discovered a leak under the kitchen sink. Call American and they did send someone promptly. At first he said he didn't think he could fix it and about 2 minutes later said it was all taken care of. Well several hours later, guess what the sink is still leaking. I call again, the same repairman comes back. Complains that it's not his fault that we need to replace the garbarage disposer. Said he didn't have one with him, did I want him to come back. I said I'd think about it. My husband and our friend decided they could install a new garbage disposer. In the process of switching out the old disposer and installing the new disposer it was discovered that the ring that screws on to keep the disposer in place was warped. We didn't need a new disposer we only needed the ring. The repairman that American sent was lazy and dishonest. I would never call them for any work.
Posted: 2/28/2007 • Last edited: 1/02/2008 • Link to this review
Both heating and plumbing done in my home. Both men were honest, timely, and right on the money. The plumbing was a complete overhaul and was done in a timely manner. All work was explained and made sure of my understanding. Heating was done the same day I called within one hour. All items were explained and viewed. Will always use this company and will tell all my friends about them.
Posted: 2/21/2007 • Last edited: 1/02/2008 • Link to this review
I needed repair of my heating/ac unit and they were able to come out first thing the next morning. The technician kept me informed throughout the process of what he was finding and what should be done. I would definitely recommend their service!
Posted: 2/13/2007 • Last edited: 1/02/2008 • Link to this review
We are a licensed, bonded and insured company in Arizona. License #'s ROC116770/ROC116771/ROC165323. We are members of the better business bureau, Plumbing, Heating and Cooloing Contractors and Tempe Chamber of Commerce. We also carry a Master heat pump technician certification with SRP.
* 24-Hour Service Available