American Garage Door

(404) 597-8277 www.americangaragedoorofga.com... »

3070 Gallery GroveSnellville, GA 30039   map »

Business overview

Hours of Operation

  • MON
  • 8:30am
  • 8:00pm
  • TUE
  • 8:30am
  • 8:00pm
  • WED
  • 8:30am
  • 8:00pm
  • THU
  • 8:30am
  • 8:00pm
  • FRI
  • 8:30am
  • 8:00pm
  • SAT
  • 8:30am
  • 8:00pm
  • SUN

Reviews

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Shop around before you commit to American Garage, 6/17/2013

Product is great and the workmanship is above par. They ONLY reason I give 5 stars to quality is for product quality of the manufacturer and has no bearing on the installer. When contracted with... the company I have 3 issues that I experienced with American Garage Doors: (1) They won't honor their coupon ads and specials. I wanted to use a $200 off $1,000 job and they won't honor it and "claimed" that the coupon was "already" reflected in their estimate for the best pricing available. (2) They have no regard for someone else's time. Estimator was 2 hours late and said he had a doctor appointment. I gave him the benefit of the doubt and looked beyond it. He was professional and decided to give them the business and scheduled the installers. Installers were suppose to show up between 9AM to 11AM. No phone call, no email, no communication as I waited til 12PM. Called their dispatch office only to be fed some bull about the installers being delayed, they called the dispatch, but dispatch failed to call me, and installers will call me in an hour. uh huh sure sure. They called at 3PM and showed up 4PM. (3) The installers were alreadyn 5 HOURS LATE. They finished the job quickly and patted themselves on the back for completing the job in an hour. Only to find that one of the installers was seeking a handout for tips. Tips are customary for a job well done. Being late for 5 hours hardly justified any tips nor should they blatently ask for one

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Reviews

RHjohnny

Reviews: 5

Shop around before you commit to American Garage

Product is great and the workmanship is above par. They ONLY reason I give 5 stars to quality is for product quality of the manufacturer and has no bearing on the installer. When contracted with the company I have 3 issues that I experienced with American Garage Doors: (1) They won't honor their coupon ads and specials. I wanted to use a $200 off $1,000 job and they won't honor it and "claimed" that the coupon was "already" reflected in their estimate for the best pricing available. (2) They have no regard for someone else's time. Estimator was 2 hours late and said he had a doctor appointment. I gave him the benefit of the doubt and looked beyond it. He was professional and decided to give them the business and scheduled the installers. Installers were suppose to show up between 9AM to 11AM. No phone call, no email, no communication as I waited til 12PM. Called their dispatch office only to be fed some bull about the installers being delayed, they called the dispatch, but dispatch failed to call me, and installers will call me in an hour. uh huh sure sure. They called at 3PM and showed up 4PM. (3) The installers were alreadyn 5 HOURS LATE. They finished the job quickly and patted themselves on the back for completing the job in an hour. Only to find that one of the installers was seeking a handout for tips. Tips are customary for a job well done. Being late for 5 hours hardly justified any tips nor should they blatently ask for one

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