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American Home Shield Corp

(707) 578-2700 ahswarranty.com »

131b Stony Circle Suite 1600Santa Rosa, CA 95401   map »

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Reviews

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Water Heater Replacement, 3/12/2015

AHS says they cover your water heater, but then come up with modifications that you either pay for or "cash out." The modifications are 200%-300% over the norm and in my case; I already had the parts... they specified verbally, so they were double charging me for parts I already had & did not require to be "modified"! They wanted to charge me $1,049 & refused to give me the list of modifications in writing prior to the work. Contractor (County Plumbing CA Lic. 969287) also refused. They don't want to pay for the replacement, it's too expensive for them. You cannot escalate your issue high enough to get a real result! You are only given 2 options - pay the $1,049 or "cash out." As a consumer I have the right to know what I'm paying for prior to work being done. I have the documentation to back this up, should anyone question my review & several recorded conversations that they have & I have as well. I had to get my own plumber who charged me $1,275 for everything (nothing extra).

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Agoldenone

Reviews: 2

Water Heater Replacement

AHS says they cover your water heater, but then come up with modifications that you either pay for or "cash out." The modifications are 200%-300% over the norm and in my case; I already had the parts they specified verbally, so they were double charging me for parts I already had & did not require to be "modified"! They wanted to charge me $1,049 & refused to give me the list of modifications in writing prior to the work. Contractor (County Plumbing CA Lic. 969287) also refused. They don't want to pay for the replacement, it's too expensive for them. You cannot escalate your issue high enough to get a real result! You are only given 2 options - pay the $1,049 or "cash out." As a consumer I have the right to know what I'm paying for prior to work being done. I have the documentation to back this up, should anyone question my review & several recorded conversations that they have & I have as well. I had to get my own plumber who charged me $1,275 for everything (nothing extra).

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