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American Mechanical Heating And Air

(770) 339-1492 www.americanaire.net »

366 Scenic HwyLawrenceville, GA 30046   map »

Business overview

Hours of Operation

  • MON
  • 8:30am
  • 5:00pm
  • TUE
  • 8:30am
  • 5:00pm
  • WED
  • 8:30am
  • 5:00pm
  • THU
  • 8:30am
  • 5:00pm
  • FRI
  • 8:30am
  • 5:00pm
  • SAT
  • SUN

Reviews

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Terrible Customer Service, 10/23/2014

I have to agree w the post below, this company has the worst customer service. I too used this company because that's who my home warranty uses. The first time I called them out I wanted the two men... to check both units in the home. They refused to check the second unit and the one gentleman acted as though he didn't even want to do the job period. They fought me the entire time accusing me of tampering w my unit. Finally they fixed an issue they found. Two weeks later I had to call them back out to fix the second unit they couldn't find the time for initially. I was told by my home warranty that it would be included in the first case therefore I wouldn't pay a service fee. Then I received a call from American Mechanical asking me for the service fee. Debbie didn't care about the poor service I received both times and rather than apologizing for my bad experience she just kept asking me for a credit card number. Next time I'll just hire my own repair man because they only do band-aide fixes and I'm in $300 later for basically nothing.

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Horrible Service, 6/21/2014

I was referred american mechanical heating and air conditioning by my home warranty to have my ac fixed on thursday 6/19/14. The receptionist Debbie called me the day of at 9am to get payment in... full before they even come out.My appt time was scheldued between 12-4 Wow I never heard of such thing. This should have been a red flag to me.The ac that the technician so called fixed did not last even 24 hours. I woke up the next morning to find all the air vents in the house are blowing out warm air. I called the office spoke with Debbie and explained to her the situation with the air and that technician needs to come back out today to correct the problem Debbie told me she could not get anyone to come out until monday I told her I need my money back or someone to come out today because they are booked remind you amha has already got paid for a job that is not finish. she was not at all helpful or compassionate when i told her my house is very hot and i have a 2 small babies in the house. PLEASE BE AWARE YOU HAVE TO PAY FOR YOUR SERVICE FIRST BEFORE THEY DO THE JOB THIS MOMMA AND POP JOINT ONE TECHNICIAN TO SERVICE THE WHOLE METRO ATLANTA AREA AMERICAN MECHANICAL HEATING AND AIR CONDITIONING NEEDS TO BE PUT OUT OF BUSINESS THE WAY THEY TREAT THEIR CUSTOMERS

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Displaying 1-9 of 9

Reviews

BlackDiamond14

Reviews: 2

Terrible Customer Service

I have to agree w the post below, this company has the worst customer service. I too used this company because that's who my home warranty uses. The first time I called them out I wanted the two men to check both units in the home. They refused to check the second unit and the one gentleman acted as though he didn't even want to do the job period. They fought me the entire time accusing me of tampering w my unit. Finally they fixed an issue they found. Two weeks later I had to call them back out to fix the second unit they couldn't find the time for initially. I was told by my home warranty that it would be included in the first case therefore I wouldn't pay a service fee. Then I received a call from American Mechanical asking me for the service fee. Debbie didn't care about the poor service I received both times and rather than apologizing for my bad experience she just kept asking me for a credit card number. Next time I'll just hire my own repair man because they only do band-aide fixes and I'm in $300 later for basically nothing.

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TieSmalls

Reviews: 1

Horrible Service

I was referred american mechanical heating and air conditioning by my home warranty to have my ac fixed on thursday 6/19/14. The receptionist Debbie called me the day of at 9am to get payment in full before they even come out.My appt time was scheldued between 12-4 Wow I never heard of such thing. This should have been a red flag to me.The ac that the technician so called fixed did not last even 24 hours. I woke up the next morning to find all the air vents in the house are blowing out warm air. I called the office spoke with Debbie and explained to her the situation with the air and that technician needs to come back out today to correct the problem Debbie told me she could not get anyone to come out until monday I told her I need my money back or someone to come out today because they are booked remind you amha has already got paid for a job that is not finish. she was not at all helpful or compassionate when i told her my house is very hot and i have a 2 small babies in the house. PLEASE BE AWARE YOU HAVE TO PAY FOR YOUR SERVICE FIRST BEFORE THEY DO THE JOB THIS MOMMA AND POP JOINT ONE TECHNICIAN TO SERVICE THE WHOLE METRO ATLANTA AREA AMERICAN MECHANICAL HEATING AND AIR CONDITIONING NEEDS TO BE PUT OUT OF BUSINESS THE WAY THEY TREAT THEIR CUSTOMERS

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SandyKay

Reviews: 2

Great Customer Service

I have to say that I havenít had great experiences with service techs in the past, but I am happy to say that this was a pleasant experience. They called to let me know that the technician was on his way & when he got there, he was able to diagnosis & fixed my air all in one short visit.

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spidermonkey_76

Reviews: 1

great service

I have been using this company for almost 5 years now. And its almost a year since this company last came to my home. My AC instead of blowing cool air has been blowing hot air. And when it is hot both inside and outside the home, it can be very unbearable. When I called to set up an appointment, the receptionist told me that they're pretty busy, but still managed to put me on their schedule. The senior technician came to my home and fixed the problem and I finally have relief.

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vtrip3

Reviews: 1

Stay Away

I was referred to this company from my Home Warranty company. Like the first poster, what the VERY YOUNG technician wrote was wrong with my A/C was different than how they worded it to my Home Warranty company so my claim was denied to fix the evaporator coil that had developed a leak. I am having the work done but NOT by this company. Also, while I am at it, stay away from American Home Shield. Have had them for eight years and they have progressivly gotten worse and worse until they won't approve even legitimate claims.

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Snowman123

Reviews: 1

Great Service!!

I was told by another HVAC company that I needed to replace my entire AC unit because of some "big problems" that they wouldn't specify. They told me that to replace my AC it would cost me around $10,000. I could not afford to spend that kind of money on my AC. I called American Mechanical for a second opinion. The technician come to my home and told me that my AC was fine, I just had a tripped circuit breaker. He fixed the problem within a few minutes and it only cost me $100. I was absolutely thrilled! Not only did this company find and fix the problem in a few minutes but they saved me $10,000! I was very happy with the technician!

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green_234

Reviews: 3

simply AMAZING!

A friend of mine recommended this company to me. At first I was skeptical because I've had very bad experiences with other businesses, where the technician was rude and/or inexperienced. However, the technician that American Mechanical sent was the exact opposite. He even called me half an hour beforehand to let me know that he was on his way. I wasn't left worrying when or if the technician was coming at all. The service provided to me was simply amazing! I recommended this company to all my friends.

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gatek9

Reviews: 1

great job

their technician came out and did a wonderful job. He was very informative and prompt. They are the only company I'll use from now on!

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ilovelucy707

Reviews: 9

All around poor customer service

The company came out as a result of a call to home warranty service. They were difficult to get to commit to service time and date with busted heater in mid winter! Technician came out and wasn't very helpful in stating problem. We were told he would call in his report at end of business day and he didn't call until Monday morning. (after Friday visit). Then we found out he stated problem was a result of lack of maintenance. (Not true as system received maintenance 2 months prior). Very, very disappointed with service and communication. I also never heard of a heating and air company that strictly has 8:30 to 5 hours Monday through Friday only. This issue makes me rethink my home warranty company as well.

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