We're in Burbank so I was surprised to learn after the fact that we used the Thousand Oaks repair center, but am I ever glad I stumbled onto them! Fred came out on Friday and narrowed the possibilities down to the motor control board--one of four boards that could be causing the problem. (A technician from another firm ordered us a master control board and interface before we made the decision not to proceed with his services.) Fred was back this morning to replace the board. He tested it both before and after our washer was put back into place, he waited patiently while I gathered a mop and then went back for a broom to clean behind the machine, and he made sure the washer and dryer were the same distance from the back of the wall so that everything was symmetrical from the front view. Fred is good-natured, courteous, intelligent, efficient and humble. He charged us a very fair price and I would happily bring him back to work on any other appliance. I only wish he worked on ethernet cabling and laptop computers too!
American West Appliance Repair was the fourth company we arranged to fix our four-year-old Whirlpool Duet washer. Two needed to schedule our service up to a week out. A third charged an outrageous amount for service calls and labor. We canceled the first three when American West came out within a couple of hours, correctly diagnosed the problem, and fixed it the first time as soon as the part was available.
Posted: 8/15/2017 • Link to this review
My washer wouldn't start and code came up FDL. I called American West Appliance and they sent a knowledgeable person the same day. Mike, the technician, arrived on time. He checked the machine and determined that the door lock needed to be replaced. He said that it would take about 45 minutes to replace it. Actually he finished repair sooner. The quote was reasonable and I am very happy with this company.
Posted: 6/21/2017 • Link to this review
My refrigerator was no longer cooling. After reading all these good reviews, I decided to give them a call. And I am glad I did. American West Appliance was great! The service person was prompt and polite. He took the time to explain in details what was wrong with my appliance and how to fix it. He had the necessary part on his truck and did the repair right away. He did an excellent job!
Area Thousand Oaks, CA
Cost Less than $250
Date November 2016
Posted: 11/02/2016 • Link to this review
I was pleased with outstanding service provide by American West Appliance Repair. I was very impressed with their efficiency and high quality of work
They replaced computer on my GE refrigerator.
Area Thousand Oaks, CA
Cost $250 - $499
Date May 2016
Posted: 6/09/2016 • Link to this review
We have just had American West Appliance fixed our refrigerator. The technician was a delightful person and professional. He was very quick to resolve the problem and his rate was reasonable. We would use this company again in the futurw.
Posted: 12/05/2014 • Link to this review
I found these guys on kudzu.com. The repair person showed up on time, was very courteous and gave me a pretty fair quote. I gave him the go ahead and he was able to repair my GE refrigerator within the next 30 minutes. I am very happy about the service I received and would definitely call on them again if I have trouble with my appliances.
Posted: 2/21/2013 • Link to this review
American West Appliance is your company when your appliance is giving you grief. I found out about them on kudzu.com when I needed someone to help me with my dryer. The technician was prompt and polite. And he was also fair in his pricing. I would use this company again.
Posted: 1/30/2013 • Link to this review