I have vision insurance but I discovered that using the insurance for glasses still costs me a lot of out pocket; much more than America's Best "deal" of $69.99 for two pairs of glasses and free eye exam. So when I needed some replacement glasses, I went to America's best to take advantage of this deal. I was seen immediately, but when I inquired about getting glasses and just a prescription for contacts to purchase later, I was told I had to pay for a separate eye exam for contacts. That is absurd, other doctor's offices don't charge separately. Oh well, I decide to just go with glasses and then pick out my two frames to still take advantage of the $69.99 deal. Imagine my surprise when I was quoted over $210. I was told my vision was too bad to get that deal and anyone whose vision is worse than -1.00 can't get that deal. My prescription is -2.25 and -2.50, so I didn't "qualify". I ended up settling on one pair of glasses for $160 since if I just left I would have to pay the exam fee anyway, so instead of spending $69.99 for nothing, it was better to get glasses for $160. Don't be fooled about their $69.99 for two pair offer, unless you have near perfect vision, you won't be able to take advantage of it. Don't get me wrong, $220 for two pair is still a pretty good deal without using insurance, but if you go in thinking you will get two pair for $69.99 you will be thoroughly disappointed. Its also stupid they charge separately for glasses and contacts exams.
Posted: 1/06/2013 • Link to this review
Absolute idiots working at the Duluth, GA location. Made my appointment over the phone, arrived 10 minutes early and checked in at the front desk. 40 minutes later I inquired why I had not been seen yet and my info was still sitting up front. One girl said "I'm off the clock, can you get someone else to help you"? I told them to forget it and walked out. Don't trust them with your vision. Total idiots!
Posted: 5/02/2011 • Link to this review
Unprofessional staff, that like to talk to each other about personal things right in front of you as if you're bothering them. There's one spanish lady that was trying to teach my 13 year old son how to put in his new pair of contacts, she was the rudest person I've EVER had to deal with in a professional setting. Not sure if all Americas Best locations are all ghetto'd out like this one, but I suggest getting your services somewhere that has semi-professional staff and staff that doesn't yell at your child because they're not "quick enough" when trying to learn. Horrible.
Posted: 12/09/2010 • Link to this review
I felt like I was part of a cattle-call. They were herding people in and out without hardly spending any time with them. I need a field vision test each year, which I get from a qualified opthamologist (not them), and was shocked when they offered me the test for $15 which requires intricate readings and confirmed my feelings about everything else. The sales people were not at all informed about various insurance plans. Each person said someone else needed to answer each question asked. There was much confusion about how much to charge and pay for what. My bill ended up being very high and even then I received a bill 6 months later for a balance due - no details enclosed. I had to spend my time tracking down the info, which took about 5 phone calls. I dropped my vision insurance in 2009 because America's Best is one of the only providers our plan allows us to go to and I refuse to ever go back. Last but certainly not least, the sales people were more interested in talking to each other than assisting customers.
Posted: 1/19/2009 • Last edited: 12/09/2010 • Link to this review