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Amerifast Heating & Air Condtng

(740) 363-2877

486 Harding LnDelaware, OH 43015 map »

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Horrible Customer Service, 9/09/2010

I contacted Amerifast after filing a claim thru HER Homeguard Insurance on a home we were selling which needed some electrical work done from the inspection report filed on behalf of the buyers.... Amerifast and Homeguard said the work listed would be covered. I also asked Amerifast if I would be charged (the $100- deductible) if I chose to not have them do the work. They said I would only be charged if they did the work. They then came out and did the estimate (on 7/13/09) and even before they wrote the estimate, they asked for a $100- check. I told them I would not give them a check for work that hadn't been done yet, so I didn't give them a check. Homeguard then decided to deny the claim and because the estimate was high, I chose to have a different company do the work. Amerfast then charged me a $66- service fee for the estimate, which I was told I would not be charged. Months later a collections agent from Recovery One called me saying I owed the fee with interest and penalties. I told her the situation and she told me to call Amerifast to see if they could resolve it. I then called Amerifast and the person in billing stated they would remove the $66- charge. I thought it was resolved but she called back an hour later and said Homeguard and her boss said I have to pay the fee. I was deceived and this is very unethical business practice by the company.

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Reviews: 1

Horrible Customer Service

I contacted Amerifast after filing a claim thru HER Homeguard Insurance on a home we were selling which needed some electrical work done from the inspection report filed on behalf of the buyers. Amerifast and Homeguard said the work listed would be covered. I also asked Amerifast if I would be charged (the $100- deductible) if I chose to not have them do the work. They said I would only be charged if they did the work. They then came out and did the estimate (on 7/13/09) and even before they wrote the estimate, they asked for a $100- check. I told them I would not give them a check for work that hadn't been done yet, so I didn't give them a check. Homeguard then decided to deny the claim and because the estimate was high, I chose to have a different company do the work. Amerfast then charged me a $66- service fee for the estimate, which I was told I would not be charged. Months later a collections agent from Recovery One called me saying I owed the fee with interest and penalties. I told her the situation and she told me to call Amerifast to see if they could resolve it. I then called Amerifast and the person in billing stated they would remove the $66- charge. I thought it was resolved but she called back an hour later and said Homeguard and her boss said I have to pay the fee. I was deceived and this is very unethical business practice by the company.

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