We recently bought new cardio for our apartment complex from Amicus and we had some issues with one of the machines. We called our sales rep and the parts were backordered. We worried! Then our rep had a new replacement delivered only 2 days later instead of making us wait 3 weeks for parts from the manufacturer! Thanks Amicus A Customer For Life!
Posted: 4/01/2010 • Link to this review
While I have only used Amicus Fitness once so far for our commercial equipment I found Terrance to be thorough and passionate about what he does. He has already saved us some money over what another company bid for the same work.
Posted: 9/17/2008 • Last edited: 11/05/2008 • Link to this review
This company has great customer service. They have always been very helpful with all of my home fitness needs. They even refunded my money for me when Nautilus wouldnt pay on a warranty that was still active.
I have thoroughly researched other companies and have chosen Amicus for their great quality service and a reasonable price. I have used them 3 times this year already and have received nothing but quality, consistent service. I've recommended them to other colleagues and have received nothing but positive accolades. Amicus is definitely my first choice.
Posted: 9/10/2008 • Last edited: 11/05/2008 • Link to this review
When my treadmill's warranty ran out and my treadmill died I thought for sure I'd have to shell out for a brand new treadmill. A friend of mine who knew a lot about fitness equipment, recommended that I give Amicus Fitness a call. I was extremely impressed!!! When I left a message on their answering machine, they called me back immediately. They could have tried to sell me a brand new treadmill however, they did not. They diagnosed the problem. They advised me me in terms that I could understand what the problem was and what it would cost to fix it. They were extremely reasonable and not only were they able to fix my treadmill, they offered me solutions on how to keep my treadmill running smoothly in the future. They also contacted me several months later to find out how my treadmill was performing. I really appreciated the extra effort in their followup. I highly recommend them!
I had dealt with 2 other companies that could not seem to make it out to the house to fix our elliptical. When Randy came out he fixed the machine in 15 minutes and explaied that our elliptical was squeeking because the person that put it together forgot to add the grease. They have a 1 hour minimum charge which seemed like a lot for 15 minutes, but the other companies said we would need bearings and quoted us much higher. All in all an easy company to use.
Posted: 7/15/2008 • Last edited: 11/05/2008 • Link to this review
We have had no such issue. This is not a real customer, as we return all phone calls to customers. Fitness Dude is likely a competitor with a childish approach to competition. Have a great day! Gloria
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