Anchor Heating & AC Co

I scheduled an appointment through Home Depot to get my A/C serviced, and they contracted Anchor Heating & AC Co to do the work.

I received a call from one of their representatives to schedule the work, which I did for Friday the 13th of July between 8-8:30am. 8:30am came and went with no call/no show from the company, so I made a call to see where they were. The dispatcher informed me that my appt. was for the afternoon. I informed her that my appt. was made for 8-8:30am, NOT the afternoon, and I was already waiting at home, and had taken the morning off of work. She apologized and said all of their techs were already scheduled for the morning, and no one could come out.

I told her to please cancel my appt. for that afternoon, and I would find a new company that would actually send someone when they were scheduled.

This was my first time trying to use this company, and I'm sure they're great when they show up. I don't care why my appt. was messed up, but it was. You have one opportunity to make a great first impression, and you totally blew it. When I have to take off work to have someone come do work for my home, I expect them to show up when they say they will.

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This is an honest review from a customer who is still very satisfied and grateful after almost 10 years of knowing them. I can't say enough about this group. They have supported me since my last home and recently installed a Trane HVAC system in my current home. This is my second major purchase from them. Sales and service have always been responsive and the inside staff has always been a pleasure to work with. The few problems I've had have been handled quickly, courteously and effectively. They clearly show that their customers come first. Thanks Anchor! (Thanks, Pearl!)

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These guys are really the best. Used them in 2007 and this year (2011) when my 22 year old A/C unit finally gave up the ghost. You never have to worry about who they send out to your home. They are all well qualified, courteous, and professional. They take the time to answer any questions you have (being a single lady these things matter alot to me). These guys also had the best price! In short - these are the guys you want to call.

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My downstairs unit was over 22 years old. Didn't think it'd last another hot summer. I ordered the work through Home Depot, and Anchor is the local installer in my area of Marietta. The Consultant came out in a day, came up with three alternate quotes. No pressure, and everything was clearly presented. The installation took place less than a week later. The installers were courteous, professional, and addressed a couple of safety items for which I was not charged.

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I had 2 independent repairmen tell me that my A/C unit needed to be replaced at about $6,000. I called Anchor on the advice of my neighbor and asked for Master Tech Jimmie. Thank goodness too - he fixed my unit for 1/10 the cost of my other quotes. I was nothing but pleased with my service.

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