Andy's Pool Service - Atlanta, GA - Best Of 2015 - Kudzu.com Andy's Pool Service - Atlanta, GA - Best Of 2015 - Kudzu.com

Description

Andy's Pool Service - Atlanta, GA - Portrait

Andy’s Pool Service was founded in 1987 in Atlanta by three young entrepreneurs, Andy, Johnny and Derek with the assistance of Ann, our current Office Manager. As all of them were native Atlantans, they began servicing pools in Buckhead and built a base of 100 customers in the first year. The company continued to grow and ownership changed between the three of them, but Andy’s continued to maintain a reputation of exceptional customer service. In 1997, Dwayne Hamrick, another native.. Atlantan purchased the business. He decided to keep the name of Andy’s Pool Service, because of the excellent reputation the company had and the good will it had with the customers. It didn’t hurt that he is a diehard Andy Griffith fan. His first objective after purchasing the business was to create an visible image that matched the service reputation that already existed. By creating a logo, lettering all the vehicles, requiring standard uniforms, and improving marketing materials, Andy’s now has the look to complete the image he desired. He has expanded the service area to East Cobb and North Fulton. Computerized scheduling, GPS and improved communication technology has now allowed the company to grow to fleet of 7 vehicles, 5 pool technicians and an full service repair department. Andy’s is now one of the leading service companies in North Atlanta and our reputation speaks for itself. The largest percentage of the new customer leads has and still continues to come from the referrals from our current customer. That in itself speaks for the quality of service we provide and the referral of a friend is the highest compliment a customer can pay. Exceptional service has gotten us here and will get us where we need to be in the future.

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Reviews

  • Andy's Pool Service - Atlanta, GA -  finch08

    Reviews: 10

    Consistently Excellent Service
    finch08 (10 reviews)
    2/27/2016

    Switched to Andy's Pool a few years ago after trying several different pool maintenance companies with disappointing results. Andy's has taken the hassle out of our pool maintenance. They are reliable, professional and work with you to meet your service needs and budget for regular maintenance. Equipment repairs are done efficiently and correctly the first time. The office manager, Ann, is also great and responds quickly via e-mail or phone. Glad we finally found Andy's Pool!

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  • Andy's Pool Service - Atlanta, GA -  Nancybethwilson

    Reviews: 1

    Great Company
    Nancybethwilson (1 review)
    11/28/2015

    I have been using Andy's Pool for the last two years, and they are great. I had an emergency situation last week with a leak and they came out immediately when I called !!

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  • Andy's Pool Service - Atlanta, GA -  corley5

    Reviews: 1

    Love my Pool Service!!
    corley5 (1 review)
    9/03/2015

    Andy's pool service is the best one I have ever used!! They are so professional and friendly but also very responsive when called. Definitely recommend!!

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  • Andy's Pool Service - Atlanta, GA -  Whiteside

    Reviews: 1

    Responsive and Reliable
    Whiteside (1 review)
    3/03/2015

    I have been a customer for just over 2 years and could not be happier. They show up when they are supposed to and the office is always reachable to answer my questions.

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  • Andy's Pool Service - Atlanta, GA -  HomeinAtlanta

    Reviews: 26

    Awful Experience and Poor Service Overall
    HomeinAtlanta (26 reviews)
    5/09/2014

    Andys was servicing the salt water pool of a home I bought in Feb 2014 (the pool was covered for the winter and I had Andys reopen the pool in mid-March). I kept them after moving in hoping they would know the property and systems already. They failed on numerous occasions to fix broken parts (spa light, in floor cleaning system, grout repairs, etc.). Excuses and delays were routine - problems were not being addressed even though I had numerous discussions and emails with the company. I gave up and hired a new company. After I hired a new pool company, it was immediately discovered that the filters were so nasty that the filter elements were basically ineffective and glued shut with gunk (see pics). Even though Andys was coming out WEEKLY for a couple of months, they never bothered to even check the filters. The service is awful and incompetent at this point. However, the owners are nice people and it seems they have had some business and personal issues occur this Spring, so hopefully things will get back to normal. In the meantime, I could not continue to use this company.

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    Andy's Pool Service - Atlanta, GA -  Dirty Filter Andy's Overlooked
    Andy's Pool Service - Atlanta, GA -  Dirty Filter Andy's Overlooked

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    Andy's Pool Service replied on 6/26/2014

    This client is correct in that we were experiencing issues during the short time period he was with us. We had two employees out on medical leave and were short handed for about 4 weeks at the beginning of this season. We pride ourselves in maintaining long term employees, and chose to suffer through their illnesses, rather than replacing them with less experienced techs. Unfortunately, for that short period of time, it was very difficult. We did try to address the issues at the property and were very responsive to his numerous requests. The filter had been cleaned when we closed the pool for the previous homeowner. There were also issues with the water coming into the pool from a well that was not function properly which definitely contributed to the condition of the filter. We were not in charge of those repairs. We have been in business since 1987 and our philosophy is that we may not always be perfect , but we will always make it right. That alone speaks for the fact that our customer retention rate is over 98%.

  • Andy's Pool Service - Atlanta, GA -  amyfromsfo

    Reviews: 1

    Not "Premier" for Salt Water
    amyfromsfo (1 review)
    7/30/2011

    We installed a salt water pool because we did not want the heavy duty chemical maintenance of chlorine. But Andy's just couldn't grasp that concept. In spite of numerous requests, pleas, and out right admonishing, Andy's kept adding chlorine to our salt water pool. To the point where we had to replace all the water in the pool. Not cheap for the City of Atlanta. While Andy's was reliable and responsive to calls, they basically ignored the fact we had salt water. GONE.

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  • Andy's Pool Service - Atlanta, GA -  Sessoms

    Reviews: 4

    Superior Service
    Sessoms (4 reviews)
    12/15/2009

    I've used Andy's Pool Svc for years and they've not only taken care of the basics, which is all I expected...but they also addressed every major item I've encountered with my pool. Being a builder, I always recommend them to all of our clients that have pools installed. Thanks Andy's!

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  • Andy's Pool Service - Atlanta, GA -  amsterdam

    Reviews: 1

    No Reason To Call Anyone Else!
    amsterdam (1 review)
    2/25/2009

    After wasting time and money last spring to clear a chronic algae problem, we called Andy's. They were out that day and all was clear in two days. They just completed a complete resurface job..excellent work, superior service and follow thru. For us, it's Andy's...no need to call anyone else!

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  • Andy's Pool Service - Atlanta, GA -  whodean

    Reviews: 15

    Quick repair
    whodean (15 reviews)
    10/23/2008

    Our pool pump broke only 2 days before we were expecting company for a pool party, after consulting several businesses Andy's was the only one to be able to do it on short notice. Good repair but the price seemed high.

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  • Andy's Pool Service - Atlanta, GA -  pamela1111

    Reviews: 1

    I'd Give Them 10 Stars
    pamela1111 (1 review)
    9/07/2008

    The bottom line is that if I didn't have Andy's Pool Service, I'd drain my pool.They are not only the best pool service ever, they are by far the best service of any kind that my family has ever used. They repair items that other companies have told me were "unrepairable", they do it quickly, and everybody I speak to (especially Ann) is absolutely delightful. If they didn't already have parents, I'd adopt everyone of them.

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  • Andy's Pool Service - Atlanta, GA -  smantha325

    Reviews: 27

    Best Pool Service
    smantha325 (27 reviews)
    6/16/2008

    They have done a great job keeping our pool clean and sparkling. They are reliable and honest. My highest recommendations.

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  • Andy's Pool Service - Atlanta, GA -  Brad

    Reviews: 3

    Great Service
    Brad (3 reviews)
    5/21/2008

    Andy's Pool Service came out and was able to quikly get my pool ready for the summer months. Their service was great. They explained in detail exactly what needed to be done. I am considering hiring them to maintain the pool through the summer months. Great Job! I recommend them to anyone.

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  • Andy's Pool Service - Atlanta, GA -  throwerj

    Reviews: 1

    Friendly Great Service!!!!
    throwerj (1 review)
    3/25/2008

    We purchased a home with a old pool that had been service by Andy's for more than a decade. They renovated the pool for us and we had a few complicated problems that required research and extra time on their part. They were great! Always did what they said they were going to do and I would hirely recommend them to anyone! Everyone who works at Andy's Pool service is friendly and very easy to work with!

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  • Andy's Pool Service - Atlanta, GA -  TheJoneses

    Reviews: 2

    Good customer service, on time, hard working
    TheJoneses (2 reviews)
    9/10/2007

    We have been using Andy's Pool Service for a while now. They have proved to be reliable and honest. They do a great job with our pool and we have enjoyed it more since hiring this company to maintain it.

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  • Andy's Pool Service - Atlanta, GA -  wondersab

    Reviews: 1

    I would hire them if I could!
    wondersab (1 review)
    6/21/2006

    I called to get an estimate for some repair work and learned that they do not do work on pools like mine. However, the gentleman who called was so nice, he called me back twice today to recommend other companies I could contact who might be able to help me instead. I've had trouble getting some folks to simply call me back, much less be as helpful as Andy's Pool Service has been -- and this is when they know I won't be a paying customer! I would totally hire them if I could.

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Business details

Service Area

  • Alpharetta
  • Buckhead
  • Cobb County
  • Crabapple
  • DeKalb County
  • Dunwoody
  • Marietta
  • Midtown
  • Roswell
  • Sandy Springs
  • Smyrna

Supplies

  • Chemicals
  • Filters
  • Pool Cleaners
  • Pool Covers
  • Pool Supplies

Pool Types

  • Custom Designed
  • In-Ground Pools
  • Residential Pools
  • Saunas & Spas

Services

  • Chemical Treatments
  • Electrical Service
  • Epoxy Coating
  • Inspection & Testing
  • Installation & Hook-up
  • Maintenance & Cleaning
  • Painting
  • Plastering
  • Remodeling
  • Renovations
  • Repair - General
  • Upgrades
  • Vacation Care
  • Water Treatment

Kudzu's "Best Of" Winner

2015

Credentials

Member: APSP Association of Pool and Spa Professionals, CPO Certified, Cobb County Chamber of Commerce

Hours of Operation

  • MON
  • 12:00am
  • 12:00am
  • TUE
  • 12:00am
  • 12:00am
  • WED
  • 12:00am
  • 12:00am
  • THU
  • 12:00am
  • 12:00am
  • FRI
  • 12:00am
  • 12:00am
  • SAT
  • 12:00am
  • 12:00am
  • SUN
  • 12:00am
  • 12:00am

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Cash Only
  • Invoice
  • Mastercard
  • Personal Checks
  • Visa

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  • Andy's Pool Service - Atlanta, GA -


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