I have been a customer at AHNG for years mainly for proximity reasons and because my dog did not have major problems for the longest time. Finally, in the last year, my dog has gotten very ill and I have come to find out how rude and insensitive the staff of this clinic are. The front desk staff is very rude and caustic. They will for example make you bring the same records numerous times because they lose things and be quite rude about it (as if it was the customers fault?!?). They pass on their frustrations over the phone to the customer. Finally, they NEVER check back on any dogs, nor do they show any compassion for dying dogs. The vets are very condescending, and will try to get you out of their office as fast as possible. Try somewhere else.
Posted: 10/28/2010 • Link to this review
After moving to the area a couple years ago, I began going to this hospital. I've been lessed than impressed and I'm currently looking for a new vet. The vets don't have the best bedside mannner and don't spend a lot of time with me. I always feel rushed when I'm there, even when it doesn't appear busy at all. One Saturday I did have an emergency with my cat and they didn't work me in so I had to take my cat to the emergency vet. He had to be put down the next day. Never got any condolences from this place.
Posted: 1/03/2008 • Link to this review
The vets are super-nice, caring, and intelligent. I have never, ever been dissatisfied with them. Dr. Goree took care of my 19-year old cat at the end and was really empathetic. She got close to my cat and I thought a few times she would cry, herself. Dr. Wit spent half a year giving medical care to the animal victims of Hurricane Katrina, volunteering his time with donations from us clients. Dr. Crossett is a funny and smooth guy. All 3 of them are alumni of Auburn University. Dr. Crossett and Dr. Wit graduated together and opened the practice together a long time ago and then Dr. Goree joined recently. I feel they give their best to my pets. They have even given me unprompted discounts, like not charging me for the vet's evaluation when it was brief. I have been going to this practice for several years and plan to continue for many more years.
Posted: 1/01/2008 • Last edited: 1/02/2008 • Link to this review
We took our beloved golden retriever Sunny to Animal Hospital of North Gwinnett for years. Last year, when she developed neck cancer and had to be put to sleep, Dr. Jeff Witt and his staff made it bearable for us to get through this. Their kindness toward my husband, son and me over the loss of our other child of 13 years helped us get through this tremendous loss. Although we have not replaced our dog yet, when we do Dr. Witt will be our new dog's doctor. Even when not dealing with a sick or dying pet, he and staff are wonderful.
Posted: 6/30/2005 • Last edited: 1/02/2008 • Link to this review