I wish they would analyze their model a little closer. They could be great. Now they are only “mediocre” and only good for standard care items. Past issues: 1)I seem to get more care then my aging... pet needs. After $100’s worth of service, specialists will tell me these are normal issues based on circumstances. 2)They don't know where tests are. They say X days, I call 2+ days after that and they have no idea when they will be ready. 3) I never get the same Dr. from week to week or day to day. I constantly have to rehash old material. 4)They have missed diagnosis requiring me to go to the ER later than neccessary. 5)They recommended an emergency clinic, but don't seem to trust their diagnosis. They require seeing my pet before offering any advice.VIEW MORE »VIEW LESS »
I have 2 cats, and have visited this vet a couple times in the past few years. The first visit was pleasant, no problems. The second visit about a year later, was horrific for me. My cat had... defecation issues, and when I took her in (scared that she was sick), the vet. was short with me, and acted very cold in her personality. My long haired cat had fleas, which was odd to me since we just moved into a condo with hardwood floors, and she had never been let outside once. The vet. wouldn't even let me speak once she found fleas, and wouldn't exam her and told me to only bring her back when the flea problem is resolved. Well, the woman at the front desk when I checked out was not only rude, but completely incompetent in her job. She not only couldn't look me up on the computer, but she acted like I was making up the fact that I had visited there before. The problem was that someone had entered my name in wrong in the system, which got resolved after nearly 30 minutes of waiting at checkout. I also have a speech impediment, I stutter, and the staff acted very uncomfortable whenever I spoke and gave me strange looks the entire visit. Such a horrible experience, I will never go back, have since changed to a much nicer, and more understanding vet practice. Customer service at its worse.VIEW MORE »VIEW LESS »
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The doctors at Ansley have been treating my pets for 17 years. They are, without question, the best. I do not believe one word of azgirl's review and I do not believe for one second any doctor at Ansley has ever refused to give a referral to a specialist. This is a very convenient forum for passive-aggressive folks to make anonymous comments.
Posted: 2/21/2007 • Last edited: 4/24/2009 • Link to this review
Having a vet you TRUST and really LIKE is SO important. Our furry family members are fairly regular visitors to see Dr. Brower. She’s very calm, understanding, patient, and loving--she takes great care of our critters and doesn’t rush us out of the office! :) The staff at Ansley is also VERY accommodating and genuinely kind. I'd recommend Dr. Brower and Ansley Animal Clinic in a heartbeat! Jan B. P.S. Dr. Brower DOES give referrals--without hesitation. The comment from November 30, 2006 must have been written in error . . . or perhaps by someone who didn't listen.
Posted: 1/05/2007 • Last edited: 1/16/2008 • Link to this review
I have come to this clinic for over 10 years. The staff is warm the minute you walk in. The doctors are extrordinary - taking as much time as I need on each visit. They have seen me through new puppies and sad farewell's to several dogs, now. I can't see going anywhere else (i've tried; these folks are the best).
Posted: 11/22/2006 • Last edited: 1/16/2008 • Link to this review
My cat was very sick when I took her in late Friday afternoon. The vet and staff were already in the weekend mode and gave her very little attention and blew off what I told them. That same day my husband and I took her to Pets Are People Too where she was diagnosed with a broken rib and kidney failure. She was in hospital at PAPT for a week. At home she had to be in a room without furniture to jump on until the rib healed. Worse than just ignoring her discomfort, which I could plainly see, one woman actually made fun of her for hiding in a corner while we waited for the bill. As Consumer Report sometimes says, "There are better choices." Friendly, yes. Competent, no.
Posted: 11/16/2006 • Last edited: 1/16/2008 • Link to this review
My first experience with the Ansley Animal Clinic was in the final moments with my pet. From the moment I walked in the door I found myself surrounded by compassionate and caring people focused on the needs of my pet as well as myself at a very painful time. I have since taken new pets to them and continue to the same level and quality of care.
Posted: 4/20/2006 • Last edited: 1/16/2008 • Link to this review
This is a gem of a veterinary. They'll happily give advice over the phone, they don't try to have your animal undergo every test under the sun for a routine ailment. Thank you Ansley for rescuing me from the big corporate rip off shops!
Posted: 12/28/2005 • Last edited: 1/16/2008 • Link to this review
Not only is this clinic convenient; they are friendly and competent. I used to go to a clinic in one of those big box pet stores and I always felt like they had a certain $ amount they were trying to get out of me each time, rather than keeping my dog healthy. The clinic staff and vets are friendly, not afraid to get on the floor to hug your dog. They did a great job of helping my dog recover from a severe liver infection and can cut her toenails on a walk-in visit, too.
Posted: 12/01/2005 • Last edited: 1/16/2008 • Link to this review
Thay have always taken amazing care of my pets, and even had to take care of me for hours when I had to put one of my cats down. Dr Hayes and Dr. Brower especially. I wouldn't trust my cats with anyone else.
Posted: 11/22/2005 • Last edited: 1/16/2008 • Link to this review
Each of our pets, including turtle, three dogs, a hamster, a gerbil and a guinea pig, has received tender loving care at the Ansley Animal Clinic. They have superb skill with "geriatric" animals, and when the end begins to be in sight, they are equally compassionate with the humans who are grieving. Best in town for four legged friends!
Posted: 10/18/2005 • Last edited: 1/16/2008 • Link to this review