I ordered an glass top for my breakfast table. They were able to come right out to measure and were able to process the order right away. The installer was very proficient and did a great job.
Posted: 11/09/2011 • Link to this review
I am completely unimpressed with Apple Glass. They started out well but things went downhill fast. They quoted my glass and I paid my deposit. They told me 5 business days. Not a problem. They call me within 3 days (this is great) to schedule the install for that day. Told me it would be between 1-5 but closer to 1. I leave work to take a long lunch for the installation. They call me at 2:30 to tell me there might be an issue with my window and the installer should be at their office in 30 minutes to look at it. I called them in 45 minutes because I still hadn't heard from them. They tell me all is well... he will be there before 5. Long story short... he called me at 5:20 to tell me he can't make it today. I was only taking a long lunch... not HALF A DAY off from work. When he did call me... NEVER APOLOGIZED other than to say sorry he didn't have the parts he needed to install the window. When I told him it was a disrespect of my time... HE HUNG UP ON ME!!! Unacceptable. I would think twice about using Apple Glass in the future. I know I will never use them again.
Posted: 6/30/2011 • Link to this review