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Applebee's Neighborhood Grill

(770) 535-1300 applebees.com »

1705 Browns Bridge RdGainesville, GA 30501   map »

Business overview

Atmosphere

  • Casual
  • Children
  • Family
  • Festival
  • Fun
  • Music
  • Party

Features

  • Bar
  • Daily Specials
  • Great Beers
  • Take Out

Average Price

  • $15 and under
  • $16-$25

Cuisines

  • American
  • Barbecue
  • International
  • Ribs
  • Steaks

Reviews

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Worst service in North America, 1/05/2013

This was the worst experience I've ever had at Applebee's. I go there at least once a week with football season going on but tonight was horrible. It was not busy but it took us about 15 mins to get... seated. There were plenty of empty clean tables everywhere and, not to mention, 2 other customers were seated before us. Even though we were there first. Once seated it took our server 10-15 mins to get our drink orders. Another 15-20 mins to actually get our drinks. I never once got a refill. I asked for a to-go drink but I never got it. I looked around the restaurant and everyone else was being served fine. I was wondering what was causing our server to completely ignore our table. I was thinking maybe they are short handed tonight. However, I found this to not be true because they had two servers stacking chairs when my table was not being serviced. And then to make things worse, our server writes on our check, "please tip your server." I don't scratch unless I itch and I don't dance unless I hear music so I don't tip unless I have service. I love you guys but tonight was horrible. All your staff was rude and the service was horrible. Please look into this.

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Dependable Chain, 10/16/2008

Applebee's has a great variety of foods to choose from. Everything is perfected and tastes great. Especially love the dessert. Although good, it is a chain - something dependable but not extravagant.

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Reviews

Louie1787

Reviews: 1

Worst service in North America

This was the worst experience I've ever had at Applebee's. I go there at least once a week with football season going on but tonight was horrible. It was not busy but it took us about 15 mins to get seated. There were plenty of empty clean tables everywhere and, not to mention, 2 other customers were seated before us. Even though we were there first. Once seated it took our server 10-15 mins to get our drink orders. Another 15-20 mins to actually get our drinks. I never once got a refill. I asked for a to-go drink but I never got it. I looked around the restaurant and everyone else was being served fine. I was wondering what was causing our server to completely ignore our table. I was thinking maybe they are short handed tonight. However, I found this to not be true because they had two servers stacking chairs when my table was not being serviced. And then to make things worse, our server writes on our check, "please tip your server." I don't scratch unless I itch and I don't dance unless I hear music so I don't tip unless I have service. I love you guys but tonight was horrible. All your staff was rude and the service was horrible. Please look into this.

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alohagyrlstar

Reviews: 17

Dependable Chain

Applebee's has a great variety of foods to choose from. Everything is perfected and tastes great. Especially love the dessert. Although good, it is a chain - something dependable but not extravagant.

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cpettite

Reviews: 8

Not one of my top favorites

Applebees has ok food and ok customer service. I can think of many other places I would pick to go to eat. They need to train their employees better to be friendly. They need to learn to prebus tables and refill drinks much faster.

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