They operate using a "got-cha" business model. The charge a high cost to come and look at the broken appliance. They apply this "diagnostic fee" to the charge of their repair if you choose to go with them, so you're already in to them. They know this, and charge a HIGH cost for the repair which takes very little time to complete. They draw you in with coupons they place in every telephone book, knowing that they will typically refuse to accept them. This is because the coupons require that the repair include both parts and service, but appliance repairs are often service only. Their "got-cha" business model is pretty much the same as that used by Roto-Rooter, who also charges a diagnostic fee that they will apply to the job and also decline to apply an hourly rate. You are certainly better off using a repair man unaffiliated with the Appliance Doctor unless money is no object to you. This way you will pay only for the repairman and not also for the company's "got-cha" business model.
Posted: 3/09/2010 • Link to this review