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Appliance Doctor

550 State Rd 
Bensalem, PA 19020
Phone: (215) 633-7429
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Appliance Doctor Appliance Doctor : Electronics Repair & Rental Shops, Bensalem, PA



Reviews
by DianaD201 at Citysearch

Posted on Citysearch on 12/18/2011
Professional, fast, friendly service
My oven broke down the weekend before Thanksgiving. I called and was able to get service quickly. The technician, Scott, arrived, went to work immediately, was unable to make the oven work but promised to be back before Thanksgiving. He drove all the way to the supplier to get a replacement part, called and came over the day before Thanksgiving, fixed the oven and put everything back in place! He was knowledgeable, professional and made me feel comfortable and confident in his abilities as well as in Appliance Doctor's services. Thank you, Thanksgiving dinner turned out well!
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by CrissyTT at Citysearch

Posted on Citysearch on 2/18/2011
Great Service for the 2nd Time!
I had another positive experience with AD. This time they sent a very nice fellow named Roger. Definitely knew what he was doing and this time we had them do the repair.\r\rMy dryer stopped drying and so I called them out. Roger was able to pinpoint the issue and found 2 parts broken. He had them on the truck and repaired it right on the spot.\r\rIt wasn't more than 30 minutes or so and my dryer now works perfect. Price seemed fair, too.\r\rThanks again!!
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Reviews: 1

Posted on 3/9/2010

Got-cha Business Model
They operate using a "got-cha" business model. The charge a high cost to come and look at the broken appliance. They apply this "diagnostic fee" to the charge of their repair if you choose to go with them, so you're already in to them. They know this, and charge a HIGH cost for the repair which takes very little time to complete. They draw you in with coupons they place in every telephone book, knowing that they will typically refuse to accept them. This is because the coupons require that the repair include both parts and service, but appliance repairs are often service only. Their "got-cha" business model is pretty much the same as that used by Roto-Rooter, who also charges a diagnostic fee that they will apply to the job and also decline to apply an hourly rate. You are certainly better off using a repair man unaffiliated with the Appliance Doctor unless money is no object to you. This way you will pay only for the repairman and not also for the company's "got-cha" business model.
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