Appliance Doctor Northside (owned and operated by Rick Smith) is an outstanding local business dedicated to keeping appliances working and saving you money. I have known Rick Smith for over 15 years, and been a customer of his for the same time. He's a top notch gentleman with an exhaustive knowledge of appliances. His focus is always on customer service. I can't recommend him enough.
Posted: 7/06/2015 • Link to this review
Rick Smith came by to review and fix my Maytag Washer. After spending 30 minutes, he said it needed a new pump and a belt and that he'd be back the next day with the parts to fix...just pay half now ($125) and half tomorrow. The next day he comes back and after 15 minutes - sorry, I misdiagnosed and can't fix it! And we'll refund you $50 of that $125. It was his diagnosis - .why do I have to pay him $75 for nothing. Be careful of this man - he cannot be trusted! In response to Rick's counter response....HE DID NOT REFUND ANY AMOUNT TO ME. ...I am still waiting for my refund and it's been over 1 month.
Posted: 1/26/2012 • Last edited: 3/09/2012 • Link to this review
As I strive to give my customers a complete diagonsis on the first visit, there are times when the problem is deeper than first thought. When this happens I can only give the customer the revised diagnosis and let them decide if they want to go on with repair. This was the case with above call.Customer declined repair so I refunded deposit on 1st visit. Thank You for your future business. Rick Smith
I waited at my house for four hours. When I called, they said they "lost the ticket" but that it was in the computer. The best they could offer me was coming out the NEXT DAY! Don't do business with these people. They will waste your time.
Posted: 4/20/2010 • Last edited: 1/04/2012 • Link to this review
This review belongs to the other Appliance Doctor.We only share the same name. Thank You. Rick Smith
This is the second time I've used Rick Smith at the Appliance Doctor NORTHSIDE and I'm consistently pleased with the service, promptness and courtesy extended by him. This is not the same company as the Appliance Doctor, which is a larger company. Don't get them confused with Rick. I believe other reviews have done so. I highly recommend the Appliance Doctor Northside and Rick Smith for appliance repairs.
Posted: 7/30/2009 • Link to this review
I live in an upstairs condo and wanted someone to check out my appliances to make sure they were not beginning to fail and leak. They were happy to accomodate my request. My appointment was set quickly and the man who came was right on time, He was friendly and helpful. He checked the dishwasher and my washing machine for me. They were in good shape but needed a bit of adjustment, which he did. I got a good report and now I feel I have several more years of unleaky service. I am pleased to recommend them. I have several clients who have had the same experience with the Appliance Doctor so I was glad to have such good references to help me out.
Posted: 1/31/2007 • Last edited: 1/02/2008 • Link to this review
I was very disappointed in the Appliance Doctor after an initally pleasant experience. I waited 4 hours for a technician to show. After 3 3/4 hours I called to a 25 minute hold and then received no response or attempt to reschedule.
Posted: 12/20/2006 • Last edited: 1/02/2008 • Link to this review
Came to house clean and presentable,with ID. Honestly told me what was wrong what cost of repair would be and how long machine would last before would need replacing.Used for 10 years,trust completely
Posted: 3/09/2006 • Last edited: 1/02/2008 • Link to this review
I've used Appliance Doctor for service calls on almost every appliance in my home over the past 10 years. They always do a great job, in some cases telling me it was time to buy something new rather than waisting money on their repair bill. Honest, hard working, smart folks here.
Posted: 4/05/2005 • Last edited: 1/02/2008 • Link to this review
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