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Aqua-Pure Laboratories Inc

(215) 721-8750 www.aquapurelab.com

4216 Bethlehem PikeTelford, PA 18969 map it »

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Business overview

Reviews

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NOT SO PURE, 6/22/2010

The ""service"" took about 3 minutes, but it was done properly. Then the price increased from the pre-service phone conversation price. Dispute arose.The service man called the ""Boss"", Tarra, who... said, over a relatively minor monetary dispute, ""Undo the service, take the bulb out"". She would rather be paid nothing and penalize the customer than to concede a Dime. Mentality issue?In my opinion and by my personal standards, she was unreasonable and belligerent.....ready to do battle. ""Customer Service"" and courtesy seemed to be a myth to her. Not a person I would want to do business with again.Also, I believe her price is very high for the time and product involved. Call a plumber. Avoid the abuse.

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Don't Trust Them!!!, 12/04/2009

Aqua Pure Labs just ripped me off for $90.10. I have a system in a house that I just bought that has an Aqua Pure Labs sticker on it. I called the company to have the system serviced. They sent a... tech out. He looked at the system for a moment and said that they don't work on those systems. He then gave us a $1200 quote for a new system. They charged us $85 plus tax for a service call when no service was performed. I called the company to tell them that this was ridiculous. I was told that I ordered a service call and that is what I got, even though they performed no service other than appearing, which I could have gotten for free since they advertise free estimates. I was even willing to chalk this up as a misunderstanding and I asked if they would reduce the bill. They would not.They were completely unreasonable. I told their representative that I would be contacting the Better Business Bureau. She said that it didn't matter to them. I have since filed a complaint with the better Business Bureau. I also found that they have an ""F"" rating with the better Business Bureau. In the end we paid $90.10 for a free estimate. Don't let yourself get ripped off next.

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Displaying 1-2 of 2

Reviews

by NickelDimer2 at Citysearch

NOT SO PURE

The ""service"" took about 3 minutes, but it was done properly. Then the price increased from the pre-service phone conversation price. Dispute arose.The service man called the ""Boss"", Tarra, who said, over a relatively minor monetary dispute, ""Undo the service, take the bulb out"". She would rather be paid nothing and penalize the customer than to concede a Dime. Mentality issue?In my opinion and by my personal standards, she was unreasonable and belligerent.....ready to do battle. ""Customer Service"" and courtesy seemed to be a myth to her. Not a person I would want to do business with again.Also, I believe her price is very high for the time and product involved. Call a plumber. Avoid the abuse.

  • Overall
  • Quality
  • Service
  • Value

by ComsumerReporter at Citysearch

Don't Trust Them!!!

Aqua Pure Labs just ripped me off for $90.10. I have a system in a house that I just bought that has an Aqua Pure Labs sticker on it. I called the company to have the system serviced. They sent a tech out. He looked at the system for a moment and said that they don't work on those systems. He then gave us a $1200 quote for a new system. They charged us $85 plus tax for a service call when no service was performed. I called the company to tell them that this was ridiculous. I was told that I ordered a service call and that is what I got, even though they performed no service other than appearing, which I could have gotten for free since they advertise free estimates. I was even willing to chalk this up as a misunderstanding and I asked if they would reduce the bill. They would not.They were completely unreasonable. I told their representative that I would be contacting the Better Business Bureau. She said that it didn't matter to them. I have since filed a complaint with the better Business Bureau. I also found that they have an ""F"" rating with the better Business Bureau. In the end we paid $90.10 for a free estimate. Don't let yourself get ripped off next.

  • Overall
  • Quality
  • Service
  • Value