Displaying 16-30 of 108
Yesterday, Cody, Matt and Eric visited our property to put PolyLift through its paces in an attempt to level our sidewalk and lift our front steps back to their original position after years of sinking from settling. They carefully created and verbalized an approach to accomplish the task at hand and in a professional manner, stepped me through what they were going to do and what they hoped to accomplish. 3 hours later, things were looking as we hoped they would after the service was performed. We still have some cosmetic work to do now that they're done, but overall, we're quite satisfied with the work and would recommend the service. Wish they offered the cosmetic services as well, but there's nothing left to be done that I can't handle once I get around to it. Definitely recommend.
Posted: 10/22/2014 • Link to this review
Our experience encapsulating with Aquaguard has been great. We have an old house with an odd crawlspace layout. I'm sure it was not an easy job. Tony Roper handled the initial inspection and estimate. He was thorough and answered all of our questions. Tristan Lare and his crew did the actual work and they were awesome. Very professional. I'm still waiting for the first heavy rain, but have no doubt our water issues down there are taken care of.
Posted: 10/20/2014 • Link to this review
Thank you Eric for helping us correct a decade long problem of settling and erosion sinking steps/driveway. Your crew repaired both sets of steps as well as raising a section of my driveway at least an inch. The only alternative would be to break up a major piece of driveway and repour which would not have matched. I can't thank you enough for helping us resolve an eyesore problem which was getting worse over time. great job!
Posted: 10/13/2014 • Link to this review
Matt and Eric were very professional and detail-oriented! Russell (sales guy) was good at explaining things. The office staff did drop the ball a couple of times, but I am so thrilled with Matt and Eric and the final results that I can forgive the office staff. :) Awesome job, guys! Thank you.
Posted: 10/09/2014 • Link to this review
Thank you so much for your kind review! We will work with the office staff to get better at meeting clients needs. Thanks - Aquaguard Management
I had a great crew, Paul and Steve, who were very accommodating to me as I hung out with them most of the time. It was painful watching Steve use a hand shovel to dig beneath the concrete footer and Paul was masterful at working the bobcat. Sadly, the porch wasn't lifted an inch back to its original position, but I am confident that it won't sink any further. I have used Aquaguard twice already and could use them for a third project, but they are pricey which will cause me to get other quotes.
Posted: 10/04/2014 • Link to this review
Our goal is always to stabilize the foundation. Sometimes, but not always we can lift the home back as well. We are glad that the homeowner will continue to use Aquaguard. -Aquaguard Management
I had AquaGuard install a Supersump Pump to take care of a flooding basement. My installers, Brandon and Ryan, did not take the time to do the promised preparations in order to minimize the incredible mess that is a result of jackhammering a concrete floor. Because of this, I was left with much more of a mess than I should have been. Pat, the general manager, did contact me and sent out an AC guy to check my units inside to make sure they had not been damaged. He also offered to send a cleaning crew, but it was too late - I had spent days trying to get the dust out of every nook and cranny. I have confidence in the product and the installation - just make sure they do what they say they will. Also, my salesman, Chris Eberhardt recommended TOM HORDOS, owner of CREATIVE EDGE CONSTRUCTION, for the necessary demolition/rebuild of the staircase and walls. The cost was really high, but I went with him figuring since he was recommended by a company like AquaGuard, I would get quality work. WRONG! The job he did was terrible - the quality of his work was subpar to say the least. I would never recommend him to do any work for someone. This is the second time I have used AquaGuard and will use them again if I need to, but I will be much more diligent in making sure everything is done as promised.
Posted: 9/06/2014 • Last edited: 1/04/2015 • Link to this review
We continued to try and find a solution for the homeowner. Overall we did come to a conclusion that satisfied the homeowner. We have spoken to Tom H. about the issue as well. - Aquaguard Management
My expectations were too high because I read too many rave reviews. The job I had done by Aquaguard involved installing piers to support masonry that was sinking, as well as removing and replacing my garage floor. I was satisfied with that work, especially the concrete, but some important things ruined the experience. Superficial damage to walls and moldings resulting from demolition of the garage floor were not repaired until I complained, then a small but unsuccessful effort was made at improvement. The major disappointment was that during demolition, a backhoe bucket arm impacted the overhead garage door frame at mid-span, starting a crack in the brick masonry above. This crack progressed six brick levels above the frame and is still visibly widening. The Aquaguard promotional material states that "the customer will always be satisfied". I would add "as long as satisfaction isn't too expensive". They did not offer to repair the damage they did to my home. In fact, their opinion was that it was a minor item of no consequence, then there was no communication. The only reason I had this job done was to protect my masonry from cracking. They helped me with the spots I was concerned about, but caused another one. It is difficult to fix it and I am watching it in case it may become catastrophic. I expected worries like this to cease. As I said, my expectations were too high.
Posted: 8/29/2014 • Last edited: 1/04/2015 • Link to this review
We have contacted this homeowner to resolve their frustrations and reach a reasonable solution. Thank you, Aquaguard Management
Matt and Eric came out this week to our subdivision's clubhouse and pool complex to address some unlevel sidewalk and pool deck concrete slabs, and did a very professional and thorough job. The sidewalks were previously a tripping hazard, and in some places were 1/2 - 1 inch off, and these are now level. The work site was left as clean (maybe even cleaner) than when they started. They had to cut their work short the first day due to a rainstorm delaying their completion, but finished the job promptly the next day. 5 stars Overall, and "only" 4 stars on Value in that I don't have other companies to compare with (as we chose AquaGuard on the basis of good prior recommendations) - but I'd say the cost was certainly reasonable.
Posted: 8/20/2014 • Link to this review
Thank you for such a great review! We are glad that we could help you with your sidewalk and pool deck! - Aquaguard Management
Installed French Drain in crawl space. Material seems top quality, they did not install sediment cloth claiming it will get clogged causing failure. Installers pleasant, even while working in water and mud. Completed quickly, French drain works. End of a week water puddles on vapor barrier and insulation wet and sagging (NOT an issue since we replaced it 2 years ago). Bought commercial dehumidifier, two weeks later insulation and vapor barrier dry. Trips into crawl space revealed vapor barrie had dirt, gravel on top, rips, holes and tears cause by installers during work. Several attempts to contact AquaGuard for help, finally speaking with sales manager who informed us we should have paid $500 more to have vapor barrier pulled out and reinstalled after installation. He finally agree to send someone for a repair, but in 30 days, no one showed. I called and spoke with sales again. They scheduled a day with no timeframe. We gave two cell numbers and informed them that our home phone was not working. On the day scheduled we ran to the store for one hour. During that hour they showed up dropped off material. We got back saw material and immediately called. They told us they called home phone and left message (of course we did not get) stating they would be over by 3:00, and the worker had waited an hour. This was Friday, the service manger said he would follow up Monday. To date, no repair or response for damage caused.
Posted: 8/11/2014 • Link to this review
We have contacted the homeowner about providing a reasonable solution. We will continue to provide above and beyond customer service. - Aquaguard Management
Matt and Eric came out to redo the driveway. They did another great job. They got right to the job and work very well together to bring the concrete back to level. I give them another WOW for their exceptional service.
Posted: 8/06/2014 • Last edited: 1/04/2015 • Link to this review
We think that Matt & Eric are pretty wow ourselves! We are thankful that you think so as well! -Aquaguard Management
We used Aqua Guard 5 years ago to fix flooding in our basement and recommend them to friends after. I also just had them back to fix our chimney and had no idea of the number of services they offer. They are honest and fair with their quotes and get the work done on time with no mess!
Posted: 8/06/2014 • Link to this review
We do provide a multitude of products to fit the needs of different homeowners. We are glad we got the opportunity to work with you again. Thanks for the kind review! -Aquaguard Management
Aqua Guard sent a knowledgeable representative to my home and he was able to figure out what I needed. Interestingly, when the crew cane to do the work and crawled further under our home, they found more work to be done. You might think "Right, they've 'found' more work" and not trust them. However, the work they recommended had been suggested by a contractor after purchasing my home and I had forgotten about it. In closing, let me say they cleaned up every day and made sure I was happy. I definitely would recommend them.
Posted: 7/25/2014 • Link to this review
We are glad that we helped solve multiple problems and performed a solution. Thank you for recommending us! -Aquaguard Management
To correct a standing water issue in a basement crawl space I contacted Aquaguard to install an automatic sump pump system in the crawl space with an exterior drain. Prior to the work beginning they recommended an electrician to complete electrical prep. This was done at a very reasonable price. Aquaguard then completed the automatic pump installation within 1 day. The system worked as advertised and I would recommend Aquaguard to anyone needing this kind of service.
Posted: 7/24/2014 • Link to this review
We are glad that you are willing to recommend us! Thank you for the kind review. -Aquaguard Management
Basement and crawl space look great and not so scary anymore. From the salesman Scott to the installation crew led by Clint Stover, it was a top notch job all the way. Scott explained the problems I had and how they could be fixed. Showed pictures, and did the estimate in writing with a detailed explaination of the work. Clint called when on his way, arrived in a timely manner did a great job, explained the humidifier, and cleaned up. Pros all the way.
Posted: 6/20/2014 • Link to this review
Thank you so much for your kind review! We are glad that we solved your scary crawlspace problem. -Aquaguard Management
From Rick who came to discuss the AquaGuard DeHumidifer System to Rafael who did our installation we could not be more pleased with AquaGuard Foundation Solutions. Living in GA with the humidity my daughter's basement was fighting the musty and occasional mold problem that occurs with high humidity. After researching on line AquaGuard seemed to be the answer. Rafael was so pleasant, friendly and did a fabulous job of our installation. Even gave us training on the dehumidifier and how to operate it and how to change the filter and clean the top metal filter if needed. He was FABULOUS! So nice to have a rep for a company come into my daughters house that seems like a friend and treated us like family. Very much appreciated. After just a couple of hours the basement already seems and smells *cleaner and fresher*! Thank you AquaGuard!
Posted: 6/20/2014 • Link to this review
Thank you so much for the kind review! We are so glad that you had a wonderful experience with us and our representatives! We are even more glad that the system is working the way it intended! -Aquaguard Management
AquaGuard Foundation Solutions is the premier Foundation Repair and Basement/Crawlspace Waterproofing contractor in Atlanta and North Georgia.
Our services include Foundation Repair (Pier Systems, Wall Anchor Systems, Advanced Carbon Fiber Technology), Basement & Crawlspace Waterproofing, Crawlspace Encapsulation, Air Filtration and Dehumidification Systems, and Concrete Leveling & Replacement.
AquaGuard is the exclusive Atlanta area and North Georgia dealer for both Basement Systems, Inc. (BSI) and Foundation Supportworks, Inc. (FSI) worldwide networks, which are the largest and most-respected basement waterproofing and foundation-repair networks in North America. 30+ patented products and systems, custom-tailored to meet YOUR home's needs. Products & systems carry industry-leading, nationally-backed, transferable warranties, in most cases for "life of.. structure".
Is your basement damp, leaking or flooding? We can help. Our signature product, WaterGuard, is the most innovative basement-waterproofing product on the market. More linear feet of WaterGuard have been installed globally than any other basement drainage system in the world, and our life-of-structure, transferable warranty ensures your basement will stay warm and dry for decades to come.
Do you have a damp or musty crawlspace? Crawlspace Encapsulation System Creates a Healthier Home
Environment by Eliminating Musty Smells, Preventing Mold Spore Growth and Dust Mite Droppings, and Saving Your Energy Bill by up to 25%. We Have Encapsulated More Crawlspaces Than ALL of Our Competitors Combined!
AquaGuard also offers concrete leveling, stabilization & full replacement services, for both residential and commercial applications! Permanently repair sinking, settling or cracked concrete slabs with our PolyLEVEL, structural-grade, high-density two-part polyurethane injection process.
Ultimately, were known best for being better for a reason; were the areas largest and most award-winning foundation and waterproofing contractor in the industry. AquaGuard was built on the cornerstones of trust, integrity, ethics, and exceptional customer service, and those values remain the focus of how we serve homeowners today. We offer free estimates, industry-leading warranties, and even a price match guarantee, so whether youre dealing with cracked or bowed walls, foundation or concrete settlement, or damp and musty basement or crawlspace, rest assured that when it comes to YOUR foundation, weve got YOU covered!
2012, 2013, 2014, 2015
AquaGuard is the most award winning company in our industry in Georgia. Member in good standing with the BBB and winner of the North Metro/Athens Better Business Bureau Torch Award for FIVE years for Marketplace Ethics and 2 years Customer Service, including 2010. Consumer Choice Award for the past 8 years in a row for business excellence. Home Reports "Best Pick" for 13 years in a row for Basement Waterproofing and 10 years for Foundation Repair
AquaGuard's CleanSpace Encapsulation system can save you up to 35% on your energy bills and eliminate moldy musty bacteria ridden air that flows upward into your home.