Aquarama Pool & Spas

3 star rating 77 Reviews

(678) 383-4985(678) 383-4985 View Website »

565 Powder Springs StreetMarietta, GA 30064

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Aquarama Pool & Spas - Marietta, GA - Best Of 2014 - Kudzu.com Aquarama Pool & Spas - Marietta, GA - Best Of 2014 - Kudzu.com

Business overview

Service Area

  • Acworth
  • Alpharetta
  • Bartow/Pickens County
  • Buckhead
  • Canton
  • Cherokee/Forsyth County
  • Cobb County
  • Crabapple
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Kennesaw
  • Lithonia
  • Marietta
  • Midtown
  • Roswell
  • Sandy Springs
  • Smyrna
  • South Fulton County
  • VA Highland/Morningside
  • West End
  • Woodstock
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Supplies

  • Chemicals
  • Filters
  • Hot Tub Supplies
  • Pool Cleaners
  • Pool Covers
  • Pool Supplies

Pool Types

  • Above Ground Pools
  • Commercial
  • Custom Designed
  • Hot Tubs
  • In-Ground Pools
  • Residential Pools
  • Saunas & Spas

Services

  • Chemical Treatments
  • Commercial
  • Custom Design
  • Electrical Service
  • Epoxy Coating
  • Hot Tub Repair
  • Inspection & Testing
  • Installation & Hook-up
  • Maintenance & Cleaning
  • Plastering
  • Remodeling
  • Renovations
  • Repair - General
  • Upgrades
  • Vacation Care
  • Water Treatment

Kudzu's "Best Of" Winner

2012, 2014

Hours of Operation

  • MON
  • 9:00am
  • 6:00pm
  • TUE
  • 9:00am
  • 6:00pm
  • WED
  • 9:00am
  • 6:00pm
  • THU
  • 9:00am
  • 6:00pm
  • FRI
  • 9:00am
  • 6:00pm
  • SAT
  • 9:00am
  • 5:00pm
  • SUN
  • 11:00am
  • 4:00pm

Payments Accepted

  • American Express
  • Debit Card
  • Discover
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

1967

Languages Spoken

  • English

Reviews

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Not what they used to be., 9/08/2015

Disappointed by the recent decrease in customer service. Not sure what happened but they just aren't what they used to be.


Worst Company EVER!, 6/24/2015

BEWARE! These people are a bunch of liars and cheats. Terrible customer service and rude to boot. We paid them a fortune to have work done on our pool and they acted like we were a nuisance. ... Communication was none existent. Once they received our money we got the run around from them and then they eventually stopped returning my calls. I have never in my life dealt with a company so rude and pathetic.

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Displaying 1-15 of 77

Reviews

Aquarama Pool & Spas - Marietta, GA -  Raeanna

Reviews: 2

Not what they used to be.

Disappointed by the recent decrease in customer service. Not sure what happened but they just aren't what they used to be.

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Aquarama Pool & Spas - Marietta, GA -  annakate

Reviews: 1

Worst Company EVER!

BEWARE! These people are a bunch of liars and cheats. Terrible customer service and rude to boot. We paid them a fortune to have work done on our pool and they acted like we were a nuisance. Communication was none existent. Once they received our money we got the run around from them and then they eventually stopped returning my calls. I have never in my life dealt with a company so rude and pathetic.

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Aquarama Pool & Spas - Marietta, GA -  mariettaeurpoeans

Reviews: 2

Felt utterly cheated

I explained over the phone what ended to be done, got a quote and the assurance that the work was one they could handle. The guy that cmd out to do the work assured me that he could. Yet, when he finished, the pool did not look any different after the work, and I was charged more than we had agreed on, and asked to pressure wash the tiles of the pool! (Terrible advice) Terribly disappointed with this company

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Aquarama Pool & Spas - Marietta, GA -  bizwizzed

Reviews: 1

WORSE COMPANY I HAVE EVER DEALT WITH

I made an appointment for AquaramaPoolsandspas to come inspect and fix my pool. They called on the day of my appointment to tell me they were backed up and asked if they could come the next day. I said ok. By 3pm the next day, they had not come, nor called. I called to make sure they were coming and was told they would come later that day. They did not show up, nor did they call. It's been over 5 days and I STILL haven't heard from them. I contacted another company. Don't waste your time waiting for AquaramaPoolsandSpas!!

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Aquarama Pool & Spas - Marietta, GA -  elvis1956

Reviews: 1

Awful Customer Service and a No Show!

We called to schedule an appointment due to some issues with our pool. We made the appt. for sometime on Saturday, because they were booked up and couldn't come before then. However, the company then called us on Thursday and said they had had an opening and instead would move us up to Friday. We're thinking wow! That is great. So, we wait on Friday and (you guessed it!) nobody ever shows up - or gives us a courtesy call to say that they aren't coming after all. So, we wait on Saturday. We then receive a call that they are too busy to fit us in on Saturday, but will be out "first thing" Monday morning. Well, it is now Monday afternoon and no one has arrived or called! Stay away from this company! They have no concept what customer service means and only deliver a frustrating experience!!

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Aquarama Pool & Spas - Marietta, GA -  grace1735

Reviews: 1

We love them!!

I moved to Marietta with my husband about a year ago. The house came with a pool and unfortunately, we didnít know the first thing about taking care of one. Luckily, we found Aquarama and they had someone come out to our home to help us better understand what exactly we were getting into. The technician taught us about the equipment, pool chemistry, and the pool itself. Now, we have Aquarama maintain our pool on a weekly basis and they do a great job of keeping it clean & beautiful. We would definitely recommend them for all your pool needs!

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Aquarama Pool & Spas - Marietta, GA -  BlakeWilliams418

Reviews: 1

Great customer service!

Me and my family just moved into the Marietta area and had never owned a pool before. I wanted to get some good information on what is needed to maintain my pool so I called Aquarama and asked if they could go over it with me. The answering service was very courteous, not in a rush to get me off the phone and I was set up for an in store orientation with the company's owner. Karen was extremely helpful answering all of my questions about the equipment used, the chemistry involved, and the best ways to clean my pool. I had my water tested and they explained in detail which chemicals I needed to use. Karen also went over the safety requirements which is very important to me and my wife as we have small children. I left with store with a great deal of information and having met some fantastic people. Overall the experience was extremely helpful and I look forward to working with Aquarama in the future!

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Aquarama Pool & Spas - Marietta, GA -  bob622

Reviews: 1

Absolutely recommend

I moved into my house 7 years ago with a pool that was totally negelected. Aquarama techs came as scheduled, explained what needed to be done and what it would cost. All work was done with no problems and bill was as expected. They have been taking care of my pool ever since. Very satisfied!

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Aquarama Pool & Spas - Marietta, GA -  AquaRama

Reviews: 1

In Response to "Did Not Call or Show Up"

Thank you for taking the time to leave a review.Our Service Manager contacted you and advised that our tech was 15 minutes late from being at your home.Normally we do not give exact appointment times, it is typically a window of time, due to Atlanta traffic, weather, and events that are out of a companies control. However, we agreed to give you a time. We are sorry that you could not wait the extra time for our tech to arrive at your home. We do not like to disappoint our customers. Again, if we can be of any help please let us know.

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Aquarama Pool & Spas - Marietta, GA -  HomeinAtlanta

Reviews: 26

Did not show up or call

Like so many other reviews, I had the same thing happen to me. Had an appointment (I waited for them to call me back to confirm when making the appointment a specific date/time) but no one called or showed up. When I called to find out what happened, I was told the person who was supposed to meet me at my home was out on another job and that the company never sets specific appointment times! Don't waste your time. I could also tell by the people I was dealing with on the phone that they have no comprehension of what customer service even is.

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Aquarama Pool & Spas - Marietta, GA -  Cindy5252

Reviews: 1

Very Helpful!

I just wanted to say thank you for getting my pool clear just in time for a wedding reception I was having at my home. The technicians were on top of the game and everyone I spoke with in the office seemed great. Will not use anyone but Aquarama!

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Aquarama Pool & Spas - Marietta, GA -  anthonyd1976

Reviews: 1

Great Family Business

Aquarama is a great family business that knows their stuff. Benny is always helpful when I go into the store. I have not had any of the problems with scheduling as other reviews.

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Aquarama Pool & Spas - Marietta, GA -  Truthiness1

Reviews: 1

Don't know the meaning of appointment.

I made an appointment for leak detection on my pool. They wouldn't specify a time range, but said that the technician would call when he was on his way. I waited around all day and when I hadn't heard anything by 5:00 I called in. They said that the tech was running behind and asked if he could come the following day. I reluctantly agreed. 5:00 on the following day and no call from the tech. I had to call in again. The tech was running behind again and they had the audacity to ask if he could come the following day.

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Aquarama Pool & Spas - Marietta, GA -  PENNAPEACH

Reviews: 6

No call, no show should be their logo

should have learned my lesson with them last year when they no showed, but the technicians (when they show) are knowledgeable. They burned me again this year. For a family business, you would think that they would take more pride in providing decent service, but it's quite obvious they don't care. Too many employees are young and just don't give a darn about their customers. The owners need to scrap their entire scheduling department and replace them with some older workers who know honesty and integrity.

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Aquarama Pool & Spas - Marietta, GA -  DMom27

Reviews: 1

Love my new liner

Great job at replacing my 20 year old liner. They had my pool up and running for the holiday weekend as promised. Great work and communication!

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