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Aquastar Spa Repair

(916) 456-4009 aquastarspa.com »

6349 Filbert AveOrangevale, CA 95662   map »

Business overview

Payments Accepted

  • Debit Card

Reviews

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Unhappy with this service, 7/24/2009

We had an issue with this business that was unresolved. This is a one-person owned and operated business, and the owner, Steve Bjerke, was very unprofessional and unfair in his dealings with us.... We felt we were being overcharged and asked for an itemized receipt which he angrily refused to provide. He threatened to void our warranty for making this request. We had been loyal customers prior to this incident, spending well in excess of 1000.00 for previous visits. We did not mind spending the money it took to repair the spa. However, in this case, we were disputing a mere $45.00 we believed was an unfair charge. We filed a complaint with the Better Business Bureau. The owner became even more agressively defensive and accused us of using the BBB to "just trying to get out of paying the bill". This is illogical, to say the least, given that we had happily paid many bills previously in past that were much larger. Understand that we were regular customers that he was willing to be angry and unprofessional towards, and only over a mere $45.00 overcharge. His attitude and behavior are the opposite of what you would expect of a professional business person. Not recommended at all.

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Reviews

gaiusgracchus

Reviews: 3

Unhappy with this service

We had an issue with this business that was unresolved. This is a one-person owned and operated business, and the owner, Steve Bjerke, was very unprofessional and unfair in his dealings with us. We felt we were being overcharged and asked for an itemized receipt which he angrily refused to provide. He threatened to void our warranty for making this request. We had been loyal customers prior to this incident, spending well in excess of 1000.00 for previous visits. We did not mind spending the money it took to repair the spa. However, in this case, we were disputing a mere $45.00 we believed was an unfair charge. We filed a complaint with the Better Business Bureau. The owner became even more agressively defensive and accused us of using the BBB to "just trying to get out of paying the bill". This is illogical, to say the least, given that we had happily paid many bills previously in past that were much larger. Understand that we were regular customers that he was willing to be angry and unprofessional towards, and only over a mere $45.00 overcharge. His attitude and behavior are the opposite of what you would expect of a professional business person. Not recommended at all.

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