We are committed to making sure your lawn looks great and you are satisfied with the results no matter how long it takes us. I wish you would call me directly at 770-815-3879 - Dick Bare the owner. I'll make sure you are getting your money's worth and more. We really appreciate our long time customers like you!
We are sorry about your frustrations. I wish we could have had the opportunity to address them sooner but you never contacted us according to our records. When we came by to look at the lawn in June there were only two weeds. We really work hard to have excellent customer service and produce results in the lawn. Our prices are competitive with the other lawn care companies in Atlanta. Your failure to pay for your services on time also affected our abilities to treat your lawn.
Clover is easily killed by our regular treatments, you probably have Oxalis which is very hard to eradicate and requires special products which we normally don't use. Wild violets are in the same category, requires extra trips and cost. I wish you would call me about this, our service is a partnership which requires both parties to communicate with each other. We will gladly work for free until you are well satisfied with your lawn. I always call in the Doctor when I'm unhappy with what the nurse says. You could have other factors such as a wrong soil pH, incorrect mowing and watering practices, shade, etc. My cell number is 770-815-3879. Dick Bare Sorry you are having these issues, I'll be happy to work with you on correcting them.
Since I have been using Arbor-Nomics my grass has never look better. I have used several other companies in the past with little results. The change paid off. They also show up when scheduled and answers any questions that I have about the care of my yard and how we can improve the quality of my grass. Thanks for the great yard this year.
Posted: 4/23/2015 • Link to this review
Wow, great comments! Thanks so much for writing! Rjb
We had a horrible fire ant issue in our yard to the point that our daughter couldn't play outside. Arbor-Nomics came out quickly when I called and explained. Chuck treated the grass and we couldn't be happier to be back outside enjoying our ant-free lawn. The customer service can't be beat. Their techs are very knowledgeable, polite and friendly. Thank you Arbor-Nomics!
Posted: 4/20/2015 • Link to this review
I am so grateful that you wrote in about us. Thank you for the thoughtful review. Rjb
3 years ago I had a pathetic looking Fescue lawn and on the advice of a neighbor decided to try Arbor-Nomics. The results have been that I now have a lush lawn and are getting positive comments from my neighbors. The are available to me from the President to my lawn specialist, and I love their treatment info and lawn analysis info they leave after every service visit. Thanks to them I am finally proud of my lawn.
Posted: 4/17/2015 • Link to this review
Thank you for your wonderful comments. You are right, Doug and I answer our own cell phones and go out and look at properties ourselves. If we ever let you down, don't hesitate to call. Sincerely, RJ Bare. 770-815-3879 cell
They did not recognize the real problem with my tree and they grossly misinformed us about its condition. Their error and poor judgement was later confirmed by another more professional arborist. I also have strong reasons to believe that they billed us for a treatment that had in fact never been applied.
Posted: 3/22/2015 • Link to this review
I am sure you had one of our sales professionals out there who may not be an arborist. I wish you would have called me when that happened as I would have come out there myself. When I'm unhappy with what my nurse says, I always ask for the Doctor so I can be sure I got the correct diagnosis. We have several degreed arborists on staff. My cell number is 404-202-0973. Barry Smith, owner. Same thing with the work in question, we would have cheerfully redone it or credited it off. I'm sorry you had these negative experiences.
I am a regular customer of Arbornomics. My yard is weed free. I was having a party on one Saturday and needed my yard sprayed with the Pest Control for mosquitos. Well, being Saturday, they were closed. However, i went on the web site and the CEO had his cell phone number on there. So I texted him I had an emergency. Well, at 8AM on Saturday morning, he called me back, said they would take care of it. Then his VP called and said the guy would be by at noon. The guy called and said he was on his way at 11:30. Yard got sprayed, no bugs, great party. I could not believe the extra effort that they went through to make me happy. Way to go Arbornomics!
Posted: 8/25/2014 • Link to this review
I'm so glad that everything worked out and you ended up with a great party! We try hard to exceed expectations and deliver results. Thanks for letting us take care of your property - we appreciate it very much.
We were referred to this company through a colleague at work -- Arbor-nomics had effectively killed ALL of the weeds in their large yard. That was good enough for me to give them a shot. We had a consultant come out who attempted to diagnose our yard...the verdict was that we needed some seeding, weed killer, and some fertilizer to help the yard grow. I believe our all-in cost was around $1500/year. That seemed reasonable. When the folks arrived to seed the yard, they were mortified -- the "consultant" sent them with a type of grass that would not only NOT blend with our current grass but it would choke it out. I had a ton of respect for the 3 guys who were honest with me that the recommended treatment would fail, but I lost a lot of respect for the company as a whole. They had a very helpful manager come look at our yard after the fact, but we eventually terminated the relationship when they kept stopping by to treat the yard but were unable to get into half of it due to a locked gate. Once everything starts growing again, I will engage the yard service my neighbor uses instead. They did, however, kill all the weeds.....
Posted: 3/12/2014 • Last edited: 4/28/2014 • Link to this review
Thanks for taking the time to leave us a review. I'm really sorry about the issues that occurred. We really work hard to deliver excellent customer service and great results. As the owner I take personal responsibility for any time we fail to meet that goal. If I can ever make things right for you please let me know. My cell is 770-815-3879 and email is Richard@arbor-nomics.com. -Richard Bare
I just canceled my service today . I have been a customer for 11 or 12 years , I think. I have done the annual payment plan each year since they have offered it . You get 8 treatments @ about 82 $ each . I have Bermuda yard , and I know my shade is a problem , but even my full sun areas look so shocked after treatments . No weeds , but really not what looks like healthy grass either . . I have a irrigation system , and water last summer was not cheep . I have missed only one year for aeration . I even bought my own acid tester for soil . I have limed , and brought my acidity levels to the proper levels . I truly feel that I have gone above and beyond in trying to make my yard stand out . I do not have a reel mower . May be just ready for a change .
Posted: 9/06/2013 • Link to this review
Hi - thanks for taking the time to leave us a review. I'm really sorry we've lost you as a customer. You've been with us a long time! That is great that you don't have any weeds but I understand your frustration about the color. If you ever decide to give us a second chance please contact me directly. My hope is that anyone that has an issue with our service contacts me and I'll personally make sure your concerns are addressed right away. We don't get notification when someone leaves a review on one of these sites and there are so many of them it is difficult to keep them checked. Also we can't tell who the customer is.
Please call me on my cell anytime - 770-815-3879 - and we'll be right out.
Contacted Arbor-Nomics for a quote and someone came out within just a few days. We then scheduled our first treatment and are extremely please with the level of service and quality we have received from Arbor-nomics. We can see a drastic improvement after only one application.
Posted: 8/12/2013 • Link to this review
Wow - that is great to hear. I'm glad we were able to exceed your expectations and get the results you were looking for. Please let us know if you have any questions or anything comes up on the yard that you need looked at.
I started my service and missed the 1st 2 applications last year but my grass came in great and this year it starting to look great with NO weeds. My neighbor has now started service. We all complain about companies not being responsive and customer service that seems uninterested. Not with these people!! They are polite and knowledgeable. I called with other questions and they answered them immediately. Thank you, Thank you.
Posted: 5/03/2013 • Link to this review