Around Town is used by Sears Outlet to deliver and install merchandise. The coordination of the delivery with Around Town was terrible. They didn't deliver on the day scheduled because the store didn't have it ready for pickup, but Around Town didn't call to let me know, so I wasted 4 hrs waiting. When I called to check they said they would call back that night to reschedule delivery - they didn't. I called the next day, and they said they would definitely call that night to schedule - they didn't. On the next day when I called they had no record or any information on any transaction under my name. I finally had to call the Sears Outlet center and they straightened it out and I got my deleivery the next day. I sent an email to Around Town expressing my dis-satisfaction with their service. No reply whatsoever. I gave them 4 days to at least acknowledge my email - if they had at least done that, I probably wouldn't have written this up, but I got no response, apology, "we'll do better" - nothing. So here's your 1 star Around Town.
Posted: 7/29/2006 • Last edited: 1/02/2008 • Link to this review
I was extrememly disappointed with this company. The movers were careless and untrained. Numerous items were broken and the movers worked at a slow pace. Please avoid using this company. It was a nightmare. I hope no one has to experience what I went through with this company and do not believe their website!
Posted: 11/14/2005 • Last edited: 1/02/2008 • Link to this review